Shannon Brady | Page 2

The service department had a lot to be desired. We were there over 2 hours for an oil change and tire check. Jared Jones should have let us know that he had to get a replacement tire. We sat there We were there over 2 hours for an oil change and tire check. Jared Jones should have let us know that he had to get a replacement tire. We sat there a long time with no information. When we questioned him . He was very rude. We were told our keys were lost. They were not lost,.Service also sells cars! Our car was not washed or vacuumed either. Our oil rage wasn’t done correctly. More

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Great Experience! Happy with my new Crown. Definitely will be the first place I look when I need another vehicle. Happy with my new Crown. Definitely will be the first place I look when I need another vehicle. More

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Working with Shannon Brady was a good experience marked by his sense of humor, his interest in his customers and his assistance in helping us find a new car within our budget. He took plenty of time and di by his sense of humor, his interest in his customers and his assistance in helping us find a new car within our budget. He took plenty of time and did not make us feel hurried when teaching us to use the new car’s technology features. He was straightforward regarding pricing and options and didn’t push or pressure us. More

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Love this dealership! Always take care of what is needed and super communication and transparency. Always take care of what is needed and super communication and transparency. More

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On time. Our car was finished within the time we were told. Staff very friendly and through. Our car was finished within the time we were told. Staff very friendly and through. More

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Great service. Service writer Will is so helpful and always makes sure that excellent service is given Service writer Will is so helpful and always makes sure that excellent service is given More

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Spent about a week discussing a new car purchase with not only two people, one of which was Mr. Brady. Received some confusing guidance since the first person said the $500 deposit was refundable... but only two people, one of which was Mr. Brady. Received some confusing guidance since the first person said the $500 deposit was refundable... but the second said it was not. I also expressed my concern with putting down a $500 non-refundable deposit without some official paperwork or documentation... Mr. Brady said they didn't work like that and his email chain is enough documentation. Really wasn't making me feel good about giving them my money, was worried the price would change down the line since it could take up to 4 months to find my vehicle... but i decided to proceed anyways. Mr. Brady at that point informed me that he didn't realize I was in San Antonio and they only sell vehicles to locals in Austin so they have a chance at getting the consumer's business for any services the vehicle needs in the future. So great... I've told other dealerships I no longer require their services and now I need to do the walk of shame back to them. Also ,I started this process to hopefully get my name on the wait-list for a vehicle early... but dealing with Toyota of North Austin has now put me a week behind and wasted my time and effort. If you know you only do business with locals, you should probably make sure you are dealing with a local at the very start. You should probably also contact the various apps that point consumers towards your dealership and do whatever it takes to avoid non-Austin residents from finding you. More

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They charged a lot of money just for engine diagnosed. They charged me $576.40 They charged me $576.40 More

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Zachary was very helpful and kind and professional. The waiting area was very clean and inviting. As always I will continue my business with them! Thank you, Zachary for your attending my SUV. The waiting area was very clean and inviting. As always I will continue my business with them! Thank you, Zachary for your attending my SUV. More

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Shannon was a great salesman, perfect example of underpromising and overdelivering Thank you very much underpromising and overdelivering Thank you very much More

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