Shannon Bain

Lucas is very knowledgable about Audi cars was a great help to me in selecting the right features and model for my needs. He has a very pleasant demeanor and was very responsive to my questions both befor help to me in selecting the right features and model for my needs. He has a very pleasant demeanor and was very responsive to my questions both before and after the sale. Lucas made the whole process very enjoyable. I give him the top rating without any reservations. Audi of San Diego is very lucky to have such an excellent saleperson! More

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Okay……so I planned this oil change/service more than a month in advance because I knew that they were going to give me a rental car. I also had personal things happening in my life and the service on the month in advance because I knew that they were going to give me a rental car. I also had personal things happening in my life and the service on the car could wait. Upon arriving to my “scheduled appointment” I was told to wait for my assigned service representative Gustavo. I patiently waited and he was very nice and to the point. He got the paperwork filled out quickly and on my way to get the rental car with the next service specialist. This guy was rather bland but whatever…I did mention to him that I was wanting to know if they had any Q4s or similar available because I am looking at my options for a new car. He was abrupt in telling me that they only had an A3 and my choices were black or white. He drove the car over to me in the service area and the first thing I noticed was how dirty the car was. I was in a rush to get to work and figured it was something minor but on second thought I’ve received better service at smaller dealerships. So I contacted Gustavo explained the dirty car situation and also not being happy in a significantly lower model car and if I could exchange. He mentioned that it was wrong for them to send me off in a dirty car and that he would work on exchanging me. I still felt like there was a lack in customer service so I asked to speak to a supervisor. The supervisor (don’t remember his name) spoke to me and said that they don’t hold cars even though they are anticipating appointments for those clients needing rentals. That also did not make sense to me. I didn’t like his attitude and how he basically said there was nothing he could do for me and nor did he apologize. I called back to speak with his supervisor and this is where things went WAY OFF!!! This Shannon guy listened to me but told me he was doing the best he could to accommodate me. I explained that I wasn’t asking for freebies but I did want compensation. He asked how he could further help me and I did say “I don’t know a credit of some sort? An oil change” so maybe I was looking for a freebie but honestly it was the principle. He stated that he did not feel their mistake was $300 worthy, he said he would do $100, I said okay. Then he has the audacity to say the following “this is out of the ordinary because most of our customers don’t ask for handouts or discounts because money isn’t an issue for them.” I about lost my mind!!! My financial situation has absolutely nothing to do with how I was being treated!!! And he was extremely unprofessional for even saying anything that has to do with anyone’s financial situation!!! I’m driving an Audi A6, making the payments and can afford to service my car!!! What I don’t need is you to compare me to anyone else and say that “normal clients or most clients don’t ask for free stuff. Well guess what times have changed and I felt an injustice and yes a credit of any sort felt justified!!! More

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