Shanna Elder

Waited over 2 hours for an oil change and a tire rotation. On another note the automated phone answering service is NOT user friendly! Often times when calling one may or may not get a live person a rotation. On another note the automated phone answering service is NOT user friendly! Often times when calling one may or may not get a live person after so many steps. More

by JERIM Verified Customer Verified Customer

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Shanna was attentive to our need and the shop got the wrk done sooner than expected. done sooner than expected. More

by danbrewer10 Verified Customer Verified Customer

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I came in for an oil change and was told that a leak in my tire was "unrepairable." I had it patched at a tire store in 20 minutes. I feel like the dealership could have been honest with me and said they my tire was "unrepairable." I had it patched at a tire store in 20 minutes. I feel like the dealership could have been honest with me and said they couldn't themselves patch the tire or were uninterested in doing so, but to declare it unrepairable is, at best, a sign of incompetence, at worst a sign of dishonesty (as they offered to sell me 4 new tires). I also had to point out that I was being incorrectly charged for tire rotation (when I dropped off the car I had reminded them that it should be free since I bought the tires there.). More

by BDBROST Verified Customer Verified Customer

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Great experience! Even when things didn’t go quite right they still made it right. Even when things didn’t go quite right they still made it right. More

by MandSVanHooser Verified Customer Verified Customer

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Quick, Friendly service and welcoming waiting area. The snacks and drinks while you wait are a bonus! The snacks and drinks while you wait are a bonus! More

by AVKRN Verified Customer Verified Customer

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This whole process was easy. From making the appointment to getting into service. My only regret is that you are not closer. I drive an hour to get service but worth it. From making the appointment to getting into service. My only regret is that you are not closer. I drive an hour to get service but worth it. More

by JAYMAB Verified Customer Verified Customer

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This is the only Subaru dealership I will go to! Taylor and JR have helped me for years, and I’ve bought 3 Subarus here. Shannon is a new addition, and you better keep her, because she knows what sh Taylor and JR have helped me for years, and I’ve bought 3 Subarus here. Shannon is a new addition, and you better keep her, because she knows what she’s doing in the service department, with kindness! More

by NKLOMPIEN Verified Customer Verified Customer

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Shanna a Meredith provided exceptional customer service and made sure my issue was fixed and understood what happened. They went above and beyond. and made sure my issue was fixed and understood what happened. They went above and beyond. More

by Chcknl6519 Verified Customer Verified Customer

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The cost was cheaper than quoted and greatly appreciated. It took a couple days longer however It took a couple days longer however More

by MAGNAGI Verified Customer Verified Customer

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Easy to schedule regular maintenance. Helpful and friendly efficient staff. Work was done in a timely manner. Helpful and friendly efficient staff. Work was done in a timely manner. More

by KEVINM528 Verified Customer Verified Customer

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