Shanna Elder
Shanna Elder at Subaru of Columbia
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Shanna Elder

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.8
155 Reviews
4.8

155 Reviews

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155 Reviews of Shanna Elder

January 31, 2025

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Employee Rating

My experience was great! Was very pleased with the staff. Very thoughtful and kind. I spent 6 hours at the dealership while the mechanic fixed the issues they found during th More

by diana_lightfoot
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sorry, I did not remember all their names. But, they were great!

January 30, 2025

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Employee Rating

We were pleased with getting the tire fixed the same day, but not pleased that the valve stem cap was left off. This is the second time where something was not replaced as it should have been. On the previou More

by ANNIE0707
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Recommend Dealer
Yes

January 30, 2025

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1:00 PM appointment for oil change & tire rotation. Arrived at 12:50 and drove out at 1:37. Great service. New pricing not so great, now costing twice as much as previously. Having a real hard time wit More

by CHUCKLESJ
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Recommend Dealer
Yes

January 29, 2025

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Extremely helpful kind, ensured service I came in and requested was completed. Friendly and understood More

by sdseeg
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Recommend Dealer
Yes

January 27, 2025

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I arrived an hour before my appointment. They got my car in immediately and were done in an hour, which was sooner than promised. More

by DANDLKING
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers , Dale drove us to the mall and picked us up. He was very courteous and punctual.

January 26, 2025

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Service was great. Got my vehicle in in a timely manner and saved me money covering my concern under warranty. More

by SCOTT_MARTIN08
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Recommend Dealer
Yes

Other Employees Tagged: Meredith Kay, River Hopkins

January 26, 2025

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Employee Rating

Work done was okay and people helping us was great. We had an agreement when we purchased our vehicle that our oil changes would be $40.00 as long as we own the vehicle. We were told that this has be More

by JOEOGDEN1792
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

January 26, 2025

Dealership Rating
Employee Rating

Everyone there went to lunch and left me waiting while my car was ready. They seemed agitated to get off their personal device to process my payment so I could leave after four hours of waiting. More

by MATTKISTLER94
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Richard Nixon, River Hopkins

January 25, 2025

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Employee Rating

I called and said my check engine light was on and they said come over and we will put it on computer. They got me right in and took care of my check engine light. Shanna was on top of everything. She is More

by LNICHOLS658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

January 25, 2025

Dealership Rating
Employee Rating

I always have all my oil changes and service work completed here. I had an oil change a little over a month before my safety inspection for plates. I was shocked not to pass as I was not notified of More

by SALLY
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Meredith Kay

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