155 Reviews
Write a Review155 Reviews of Shanna Elder
January 31, 2025
My experience was great! Was very pleased with the staff. Very thoughtful and kind. I spent 6 hours at the dealership while the mechanic fixed the issues they found during th Was very pleased with the staff. Very thoughtful and kind. I spent 6 hours at the dealership while the mechanic fixed the issues they found during the 23 pt. inspection. Your staff went above and beyond when I checked out. I needed to go see my granddaughters in a neighboring town but did not know how to get back to the highway I needed. They not only wrote out the directions and tried to explain it to me, but showed me on the computer which way to go. Needless to say they saw the hesitation and fear in my eyes. I live in the country and am not used to driving in the city. The mechanic asked if the Subaru dealership vehicle was available. It was. So, I followed him through all the twists, turns and stop lights until I came to the highway I needed. Your staff went above and beyond to help this Senior Citizen lady to get to her destination safely. They did not have to do that for me but they did. Outstanding people and outstanding service. More
Other Employees Tagged: Sorry, I did not remember all their names. But, they were great!
January 30, 2025
We were pleased with getting the tire fixed the same day, but not pleased that the valve stem cap was left off. This is the second time where something was not replaced as it should have been. On the previou but not pleased that the valve stem cap was left off. This is the second time where something was not replaced as it should have been. On the previous service call, the cabin air filter was replaced. After returning home, my husband went to get something out of the glove compartment and the glove compartment door fell off. We made a return trip to the dealer to get it fixed. We used to think that Subaru was the place to go and service was always excellent. Now we are rethinking that. It seems like things are slipping. More
January 30, 2025
1:00 PM appointment for oil change & tire rotation. Arrived at 12:50 and drove out at 1:37. Great service. New pricing not so great, now costing twice as much as previously. Having a real hard time wit Arrived at 12:50 and drove out at 1:37. Great service. New pricing not so great, now costing twice as much as previously. Having a real hard time with pricing. Have purchased 5 Subarus from the previous owners, will not be buying any more! More
January 27, 2025
I arrived an hour before my appointment. They got my car in immediately and were done in an hour, which was sooner than promised. They got my car in immediately and were done in an hour, which was sooner than promised. More
Other Employees Tagged: River Hopkins, Ethan Weathers , Dale drove us to the mall and picked us up. He was very courteous and punctual.
January 26, 2025
Service was great. Got my vehicle in in a timely manner and saved me money covering my concern under warranty. Got my vehicle in in a timely manner and saved me money covering my concern under warranty. More
Other Employees Tagged: Meredith Kay, River Hopkins
January 26, 2025
Work done was okay and people helping us was great. We had an agreement when we purchased our vehicle that our oil changes would be $40.00 as long as we own the vehicle. We were told that this has be We had an agreement when we purchased our vehicle that our oil changes would be $40.00 as long as we own the vehicle. We were told that this has been taken away due to sale of the company which I think STINKS as that had nothing to do with us and the agreement should have been left in place. We will probably look elsewhere to do our Service when it is due again that is closer to home rather than drive 40 miles one way to get it done. We will compare cost for doing this service. More
Other Employees Tagged: River Hopkins, Ethan Weathers
January 26, 2025
Everyone there went to lunch and left me waiting while my car was ready. They seemed agitated to get off their personal device to process my payment so I could leave after four hours of waiting. car was ready. They seemed agitated to get off their personal device to process my payment so I could leave after four hours of waiting. More
Other Employees Tagged: Richard Nixon, River Hopkins
January 25, 2025
I called and said my check engine light was on and they said come over and we will put it on computer. They got me right in and took care of my check engine light. Shanna was on top of everything. She is said come over and we will put it on computer. They got me right in and took care of my check engine light. Shanna was on top of everything. She is a go getter. More
Other Employees Tagged: River Hopkins, Ethan Weathers
January 25, 2025
I always have all my oil changes and service work completed here. I had an oil change a little over a month before my safety inspection for plates. I was shocked not to pass as I was not notified of completed here. I had an oil change a little over a month before my safety inspection for plates. I was shocked not to pass as I was not notified of any issues or things that might need to be fixed soon. My brakes did not pass a safety inspection. The manager was helpful and explained it was an oversight by the express service team. I was happy to have an explanation, but was not happy to have a warning on an expensive repair that was necessary or could have been an actual safety issue. Luckily service was completed quickly the same day. More
Other Employees Tagged: Meredith Kay