Shane Santrock

Service I Have been coming there alittle over 6 years now They have a awesome Shop team The shop is great they take the time to listen to you and even if y I Have been coming there alittle over 6 years now They have a awesome Shop team The shop is great they take the time to listen to you and even if you dont have a appointment and you have something going on with your vehicle They have taken the time to take a ride with me to listen to see if they could fiquire it out I have done this 2 times now and both times they knew exactly what is was They have been excellent They are very pleasant and kind I will be going there for many more years More

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Professional and expedient service I Have used Dorsett for service for several years. I have always been pleased with their service and accommodating schedule. Recently came into a situ I Have used Dorsett for service for several years. I have always been pleased with their service and accommodating schedule. Recently came into a situation where it was time to say farewell to my car, and the Dorsett team stepped up and accommodated my needs by reviewing inventory at their TH location and bringing over whatever I was interested in. They worked with me in a very short time period to provide very affordable and competitive pricing for a newer vehicle. Tom Kenner, General Manager, personally got involved to insure my satisfaction. I especially appreciate the video link of the service and cost estimates texted to me prior to picking up my vehicle. Thanks Dorsett Ford. I appreciate your courtesy and professionalism. More

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We were treated like locals! My husband and I are from Utah, we were visiting family in Indiana. Our car was making an odd noise in the front end. I called a couple of places to h My husband and I are from Utah, we were visiting family in Indiana. Our car was making an odd noise in the front end. I called a couple of places to have it looked at and Dorsett seemed to be the best fit for us. When we arrived we were told the repair was going to take a couple of hours. They were very accomodating, they gave us bottled water and coffee and offered to pick us up some lunch while we waited. They explained exactly what they would do and how much it would cost. They truly made us feel like locals and that they valued our business. More

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Professional and Friendly Dealership I would recommend this dealership for service. The employees I spoke with were professional, friendly, and were able to answer any questions I had re I would recommend this dealership for service. The employees I spoke with were professional, friendly, and were able to answer any questions I had regarding my service visit. Keep up the good work! More

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Great service! I went in to get a warranty repair on my vehicle and had two hours to utilize shopping because I’ve been looking for a new vehicle anyway. The staff a I went in to get a warranty repair on my vehicle and had two hours to utilize shopping because I’ve been looking for a new vehicle anyway. The staff at this location is great, helpful, and wants the customer to be satisfied. I left with a new vehicle, not as a sales pitch, but because they helped me to find something that suited what I was looking for. Ryan Walton was very helpful in finding a vehicle that met my wish-list, and Shawn Walton added to this service giving me an idea of my ballpark figure. Ryan also let me leave with a vehicle that I never would have looked at on my own and I appreciate this. I have the features I wanted at the price I wanted, which I wouldn’t have without his help. Jeff helped all of us on the financial side and I got more than I ever expected with the warranty benefits at the best value. Dorsett wasn’t my first choice, but I’m glad that I took the time to work with them, and will definitely be my first choice in the future (hopefully working with these three). More

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Polite sales staff I walked in to look at a new Ford Explorer I met the General Manager he was extremely friendly and helped me, until a salesman was free. Both Joe and I walked in to look at a new Ford Explorer I met the General Manager he was extremely friendly and helped me, until a salesman was free. Both Joe and Shawn were excellent to work with I would recommend this dealer 10 out of 10 times They even introduced me to the service department before I left More

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Very pleased! Came in for just an oil change, and got out for less than $70!! Usually pay $100. plus so this was a welcome change! While waiting in customer lounge, Came in for just an oil change, and got out for less than $70!! Usually pay $100. plus so this was a welcome change! While waiting in customer lounge, the owner himself walked through and stopped to talk to make sure all was OK, and just to visit. This was a treat for me as I never expected to meet the owner who was a player in Major League Baseball for several years! I cannot recall ever at any dealership I have been to ever being asked by the dealer himself how everything was going, much less taking the time to visit and "talk shop"! Shane and Ryan in Service were both helpful as well, polite and professional! More

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Truck repair Shawn Walton went the extra mile to make sure my truck was fixed right. The service people did a great job of finding the problem. Shawn Walton went the extra mile to make sure my truck was fixed right. The service people did a great job of finding the problem. More

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Serviced car Very friendly atmosphere, was treated like family. Clean environment, employees were very friendly and helpful, car was serviced and was done in a ver Very friendly atmosphere, was treated like family. Clean environment, employees were very friendly and helpful, car was serviced and was done in a very good time. More

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Great customer service I went in and had a oil change and a check engine light fixed , they offered to buy my truck. Ryan took me up front introduced me to a salesman named I went in and had a oil change and a check engine light fixed , they offered to buy my truck. Ryan took me up front introduced me to a salesman named Shawn he and I discussed me buying a car Ryan and Shane got both of my cars back up to normal working order. More

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