Shane Ralston
Shane Ralston at McLarty Honda

Shane Ralston | Page 2

Service Manager

McLarty Honda

10 Colonel Glenn Court
Little Rock, AR 72210

4.7
195 Reviews
4.7

195 Reviews

Write a Review

195 Reviews of Shane Ralston

May 31, 2026

Dealership Rating
Employee Rating

Took an hour longer than it was quoted to take me and it was incredibly expensive. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2026

McLarty Honda responded

Jen, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to us directly. Thank you for your time, and hopefully, we can get to the bottom of this.

May 31, 2026

Dealership Rating
Employee Rating

Diligent in customer satisfaction! Went out of their way to find out and solve what was wrong with our used car we purchased. More

by sheree.ororke
Recommend Dealer
Yes

Other Employees Tagged: Shane Ralston

May 31, 2026

McLarty Honda responded

We’re glad Shane took the time to diagnose and resolve the issue with your Hyundai Tucson. Thank you for recognizing our efforts, and we look forward to supporting you again.

May 31, 2026

Dealership Rating
Employee Rating

Diligent in customer satisfaction! Went out of their way to find out and solve what was wrong with our used car we purchased. More

by sheree.ororke
Recommend Dealer
Yes

Other Employees Tagged: Shane Ralston

May 31, 2026

McLarty Honda responded

Shane and our service team were happy to go the extra mile to uncover and fix the issue with your pre-owned Hyundai Tucson. Thank you for the 5-star rating and for trusting us with your vehicle.

May 30, 2026

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Employee Rating

Received "The Works" on May 26 in less than an hour. Very Good! Thank You! More

by jampollhsv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin

May 30, 2026

McLarty Honda responded

We’re glad The Works on your Honda Pilot was wrapped up in under an hour on May 26. Shane and our service team appreciate your feedback. Feel free to reach out whenever you need assistance.

May 29, 2026

Dealership Rating
Employee Rating

Excellent service, polite staff, and a nice waiting area with snacks and coffee/water available. Thank you Mclarty Honda! More

by Jess Peteck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

McLarty Honda responded

We’re glad our team provided polite assistance during your Honda Civic service. It’s great the waiting area setup and refreshments helped you feel comfortable. We look forward to helping with your next maintenance visit.

May 29, 2026

Dealership Rating
Employee Rating

Great service and friendly service staff! They were quick and efficient and knowledgeable. Will be back soon More

by rman1568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

McLarty Honda responded

We’re delighted our team provided prompt, friendly, and knowledgeable care for your Honda CR-V. Shane and the team appreciate you noting their efficiency and look forward to your next visit.

May 28, 2026

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Employee Rating

The service provided was fast, 30 minutes. The representative who worked with me was very professional and friendly. More

by rebeccaemull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2026

McLarty Honda responded

We’re glad the 30-minute service appointment for your Honda CR-V met your expectations. Shane will be pleased to know you found him professional and friendly. Thank you for sharing your experience, and we look forward to assisting you again.

May 28, 2026

Dealership Rating
Employee Rating

Sam is who helped us and he is awesome! Very professional and always answers our questions and keeps us updated on service - We love Honda 😊 More

by DEECATRANDY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony McDaniel

May 28, 2026

McLarty Honda responded

Thank you for sharing your experience with service on your Honda CR-V. We’re glad our team kept you informed and addressed your questions throughout the process. We appreciate your kind words and enthusiasm for Honda.

May 27, 2026

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Employee Rating

I had over $400. 00 of services completed. When I got home I had coupons from McLarty in my mailbox for some of the services I had done. I texted the service agent who More

by amysinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cole

May 28, 2026

McLarty Honda responded

I’m sorry for the lack of response you received—that’s not the level of service we expect. We understand your concern regarding the coupons and appreciate you bringing it to our attention. Our Service Manager will be reaching out to you shortly to review your visit and work toward a resolution. Thank you for your continued business—we value the opportunity to make this right.

May 27, 2026

Dealership Rating
Employee Rating

Great, they inform me of what service needs, they give me the option to decline which I do not because I trust them completely I have always take my Honda’s to them and will always do so I have a 2008 Honda More

by WALLACERF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne tech and Juan service advisor

May 27, 2026

McLarty Honda responded

It’s wonderful to hear our team keeps you informed and that you trust us with your Hondas. Shane appreciates your ongoing loyalty and looks forward to helping you again on your next visit.

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