Shane McCarty
Shane McCarty at Mercedes Benz of Athens
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Shane McCarty

Service Advisor

Mercedes Benz of Athens

1886 Luxury Drive
Watkinsville, GA 30677

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rated
40 Reviews

Dealership Experience

17 yrs, 7 mos

Industry Experience

31 yrs, 2 mos

Languages Spoken

English English

not yet
rated

40 Reviews

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40 Reviews of Shane McCarty

February 06, 2025

Dealership Rating
Employee Rating

Reliable, Efficient, had a wonderful experience with MBOA kudos to Mr. Shane who is very helpful and always have my Loaner ready for me! highly recommended!! More

by prostheticsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Escobar

Feb 11, 2025

Mercedes Benz of Athens responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Athens for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

July 11, 2024

Dealership Rating
Employee Rating

Absolutely the worst service department I have ever dealt with. Never have any loaners. Never return calls. Nerver calls when part has arrived. Went in for service, was going to be charged full price until I More

by tucker6888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Iyana Garcia

May 12, 2024

Dealership Rating
Employee Rating

I actually had to make my deposit and everything remotely. Mercedes of Athens helped me in every way to secure and purchase the dream vehicle for my mother. I am so grateful for their efforts More

by Markdozier735
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 14, 2024

Mercedes Benz of Athens responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2024

Dealership Rating
Employee Rating

Shaun, Curtis and John were amazing to work with! ! They worked hard to get me in my car and could not thank them enough!! More

by sandersamanda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis R. Caldwell , John Ledford

May 01, 2024

Mercedes Benz of Athens responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Athens so helpful in the purchase of your new vehicle.

February 06, 2023

Dealership Rating
Employee Rating

I love this dealership! My first purchase was 2013 and now I’m back to purchase a second vehicle. The first one is still in good shape thanks to the service department. So m More

by Drtharinia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis R. Caldwell, Tonya Lee

Feb 08, 2023

Mercedes Benz of Athens responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Athens for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Feb 08, 2023

Drtharinia responded

Here's to many more years of continued great service.

March 24, 2022

Dealership Rating
Employee Rating

I appreciated how Tonya Lee provided me with excellent service. She went out of her way to make sure all my questions were answered. Tonya demonstrated the options that were unfamiliar to me on the car. I More

by hudsonjones201
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curtis R. Caldwell, Tonya Lee, Dave Lee , Paula and Ivanca

Mar 27, 2022

Mercedes Benz of Athens responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Athens and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 22, 2021

Dealership Rating
Employee Rating

Mercedes Dealership so all very squeaky clean and very polite. Just not very helpful so can't give proper rating. I'm sure the service would be first rate but I'll never know. I took a Mercedes in for at More

by GP
Customer Service
Friendliness
Recommend Dealer
No

March 19, 2021

Dealership Rating
Employee Rating

The dealership is outstanding. Every staff member I have met has been knowledgeable, kind and helpful in every way. My salesman took the overwhelming feeling away and guided me calmly through my purchase ex More

by poeticportraits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Hibbert, Dave Lee , James Braxton III

Mar 22, 2021

Mercedes Benz of Athens responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Athens. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

March 16, 2021

Dealership Rating
Employee Rating

Very nice and professional. 300 for a routine service seems pretty steep. But overall, very satisfied with the quality of work and the friendliness of all associates. More

by Keagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 17, 2021

Mercedes Benz of Athens responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Mercedes-Benz of Athens!

February 01, 2021

Dealership Rating
Employee Rating

Shane in the Service department is always informative, professional, answers all my questions and does an excellent job. I highly recommend him and MCB Athens More

by lcohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kim Torres picked car up and Cory dropped car off both were friendly and professional

Feb 05, 2021

Mercedes Benz of Athens responded

Hello, thank you so much for your feedback about Mercedes-Benz of Athens! We strive to provide the best experience to all our customers. Shane will be very happy to hear about your kind words and high star rating!

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