Shane Duhaime
Shane Duhaime at Crown Hyundai
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Shane Duhaime

Parts Manager

Crown Hyundai

5301 34th St N
St. Petersburg, FL 33714

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11 Reviews
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11 Reviews

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11 Reviews of Shane Duhaime

September 26, 2023

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Employee Rating

Anti theft up dated now when I lock my doors it doesn't work they said I needed a new key/fob so I got a NEW one and still doesn't work, I will never buy another Hyundai again due to their shabby work and More

by bengstonginger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 29, 2023

Crown Hyundai responded

Thank you for providing a review of your recent service with us. I do want to apologize for the lack of communication from our service department. I have phoned you to bring your car in so we can remedy the situation with your anti-theft unit. Please call me at your earliest convenience so that we can discuss and get you scheduled for service. Sincerely, Ryan Murray Service Manager

August 07, 2023

Dealership Rating
Employee Rating

I want to purchase a part because their service department was way behind. I needed a drivers door Acculater. They quoted me a price for $411. I bought the same part on eBay for $45. That is More

by astpete1295
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Not his fault he just quoted me the price of the computer

Aug 23, 2023

Crown Hyundai responded

TO: astpete1295 We value and take seriously all of our reviewers’ comments. Thank you for sharing your experience in obtaining a part for your vehicle. We do not sell parts for the markup you related in your review. Hyundai parts in the price range for the quote you described are always listed at the manufacturer's retail price. We want to investigate this further to provide a detailed answer and need more information to find the quote we provided to obtain the part number and any other specifics that determined the amount of the final quote. Please contact me at the dealership at your earliest convenience so we can provide you with accurate information. Sincerely, Jay Biggerstaff General Manage

Aug 23, 2023

astpete1295 responded

I do have the print out that the service person gave me stating that the price was $411. I got the exact same piece on the Internet for $45. Not sure what you will find on your investigation part of it, but I do have proof that these were the prices.

Aug 23, 2023

Crown Hyundai responded

Thank you for your quick reply. We want to determine what took place so we can address any misunderstandings or errors that may have occurred. Please get in touch with me at the dealership at 727-528-1225 ext#1110 or email me at jbiggerstaff@crowncars.com. We always intend to price our products competitively, and we appreciate your bringing this to our attention and any assistance you can provide. Sincerely, Jay Biggerstaff General Manager

September 07, 2022

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Employee Rating

Ryan Murray has been taking care of our service, maintenance, and recall needs for the past two years. He is outstanding in his professionalism and dedication to helping us. Since relocating to this More

by rlcompton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Murray

Sep 08, 2022

Crown Hyundai responded

Thank you so much for your amazing review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Ryan consistently takes great care of you. It is our pleasure to assist you in any way possible. Please do not hesitate to let us know how Ryan and the team may be of further assistance to you in the future!

March 23, 2022

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Employee Rating

The parts department would not provide me with the key code and vehicle pin number to my car. I own the car and have a right to this information. This is very poor service and it is not right for them t More

by John
Recommend Dealer
No
Mar 25, 2022

Crown Hyundai responded

John, We appreciate your review and apologize if the manufacturer’s requirements were not clearly explained. The vehicle manufacturer permits us to cut a replacement key for a vehicle if the client can provide a valid driver’s license that matches the name and address on either the vehicle registration or title. After providing the replacement key, we are required to keep the key code and a photocopy of the client’s information in a locked safe, which is subject to audit by the manufacturer to ensure compliance. Key codes are not allowed to be handed over the parts counter as you requested. Per the manufacturer policy, we offered to cut your key for you, but you declined. We can assure you that this was not poor customer service but merely ensuring we abide by the security requirements of Hyundai of America. If we can assist you further, please don’t hesitate to contact us, and we do hope that you will allow us to earn your business in the future. Shane Duhaime Parts Manager, Crown Buick- GMC and Crown Hyundai

Mar 26, 2022

John responded

I was able to purchase an additional key fob from a mobile locksmith for a fraction of the price you were going to charge me. I should have a right to have the key fob programmed where I choose. The fact you will not provide the car PIN number and key code keeps me from choosing where I want to have the work done. I will definitely keep investigating my rights as a consumer.

Mar 30, 2022

Crown Hyundai responded

We are happy to provide you with the PIN Number if you provide us with the driver’s license and registration that we requested. We are not being difficult; we are following the safeguard guidelines in place to protect vehicle owners and their property.

December 10, 2021

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Employee Rating

Jennifer Irvine is the greatest sales person I've had the pleasure to have her as my representative in finding my Kona and Tucson. I wouldn't deal with anyone but her. The dealership is great and offers the More

by Jackieboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2021

Crown Hyundai responded

Thank you so much for your positive review! We are so glad that Jennifer consistently provides you with the A+ service that you deserve! She will be honored to have your confidence and loyalty. Please do not hesitate to give us a call if there is ever anything more that Jennifer and the team may help you with!

June 26, 2021

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Employee Rating

Jennifer Irvin You are awesome and so knowledgeable with helping me out with my perfect 2021 Sonata SEL I’m highly please with your service and would recommend you to my friends and family to you.. this is More

by Eddie Sanchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Casey Newman, Jennifer Irvin

March 13, 2020

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Employee Rating

I was have an issue with my antenna cover that needed to be replaced. The first time I went in they forgot to order my part and had to make second appointment. Ryan went out of his way to not only get my ca More

by sassiemy33
Recommend Dealer
Yes

Other Employees Tagged: Ryan Murray

Mar 18, 2020

Crown Hyundai responded

Thank you so much for your 5-star review! Your safety and satisfaction are our priorities, and we are thrilled that Ryan could get your vehicular concerns efficiently resolved. We appreciate your patience throughout the process, and we hope that you continue to confide in our dealership for each of your future automotive needs!

February 18, 2020

Dealership Rating
Employee Rating

I have been buying cars from Crown from Stephen Bednar, this is number 5. Always got a fare shake from him. Mabe buy number 6....from him in future. More

by jeffreycook
Recommend Dealer
Yes

Other Employees Tagged: Steve Bednar, Mark Bowen, Pete Bambach , Danny Lai

Feb 19, 2020

Crown Hyundai responded

Jeffrey, Congratulations on your newest vehicle! It is such an honor to have your continued business and to know that Stephen consistently takes such great care of you throughout your visits! We thank you for leaving him this 5-star review, and we hope to see you again when you are ready for #6!

January 07, 2020

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Employee Rating

This woman Jennifer Irvin went so far out of her way to make this xmas present to myself the best ever. Very sincere, fast, no hassles, stress free. The kindness person I've worked with at Hyundai and I'v More

by wdolfins13
Recommend Dealer
Yes

Other Employees Tagged: Casey Newman, Jennifer Irvin , Leah Huestis, Danny Lai

December 05, 2019

Dealership Rating
Employee Rating

Smooth I like having the same person to take care of my needs it makes things so much easier.Friendly and so polite.Service with a smile. More

by Packy1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Murray

Dec 10, 2019

Crown Hyundai responded

Thank you for your 5-star review! It is our goal to make our customers' experiences as pleasant as possible, and we are overjoyed that our efforts have met your satisfaction. Please don't hesitate to let us know how Ryan and Shane may serve you again!

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