Shane Anderson

Bought a New 2024 Pacifica in April, the seat belt clip was broke off when we got home from purchase, Shane Anderson the Service Manager told the part would be in, a week later still not in and he will not was broke off when we got home from purchase, Shane Anderson the Service Manager told the part would be in, a week later still not in and he will not answer his text, Great Service Manager. I would go to Decatur or Albertville to buy one now, I should of listened to the Senior Center people in Gunterville, they told us to stay a way from Landers McLarty as they had no good to say about them. Ian has tried to help (our sales person) but he is just a puppet and can not help at all. Its to bad that Landers McLarty does not stand by the warranty. I will have to go to Decatur or Albertville for service. Chrysler should be proud of Landers McLarty the way they treat customers, ats all about there profit only. NO CUSTOMER SERVICE. More

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If I could give zero stars, I would! Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a loaner vehicle like is part of the Wagoneer promise…EACH TIME after making the appointment and the need for the loaner known, being told THE DAY OF that the loaner wouldn’t be available. The third time they never even contacted me, I had to call THEM to double check everything was good before driving over just to be given the run around….then finally at near closing time being told the loaner wasn’t returned and in the entire city of Huntsville, not a single Enterprise had a comparable size vehicle they could put me in to complete the work I’ve been scheduled and waiting for for two MONTHS!!! Two whole months. To say I am frustrated is the understatement of the century. So now here I sit with warranty parts I am not allowed to take possession of and work that needs completed. Landers has zero nearby competitors for Jeep so perhaps that is the reason for total s*^%t service or maybe it comes from the top and whoever “manages” this excuse of a dealership. More

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If you take your vehicle here for any type of mechanical work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first week. Have been back and forth 7 times still not repaired. Went to dealership on Thursday Sept 22 talked to Shane Anderson ,he showed me the diagnostic sheet that was showing a misfire and that my New u connect was in to replace the one in truck that was completely messed up. Promised he would check out and drive my truck when I bring it in the next day. Took off again got there ,was asked by Stan Borucki if I had someone to pick me up. I told him I did not that I was not leaving my truck to sit in their back lot for up to 7 days to be diagnosed and possibly 30 days before someone would fix the truck. Told him Shaun promised to drive my truck when I got there. He proceeded to tell me that Shaun was not going to look at it until display was replaced. Took 2 hrs to do that Stan said truck is ready ,told him it was not checked for the misfire by Shaun ,told me that wasn't going to happen. Handed me a bill for 301.00 while telling me the display they put in did not work correctly that I would have to reschedule to have another one put in. Told him I would not pay for work that was not done. After raising xxxx with him and the GM I got my keys back and left. Talk to warranty dept. They said they was charged for 7 days car rental, was never given a car charged for a display that was still broke. I never signed any type of paperwork or approved the work that was not done. Expect to be given the run around or lied to. Have never been cheated or lied to like I have been from this dealership. More

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DO NOT, I REPEAT DO NOT BUY A VEHICLE FROM LANDERS MCLARTY CHRYSLER JEEP RAM. If I could give a 0 star I would. I bought a 2021 Ram 2500 and at 29000 miles the transmission goes out. Took to the deal MCLARTY CHRYSLER JEEP RAM. If I could give a 0 star I would. I bought a 2021 Ram 2500 and at 29000 miles the transmission goes out. Took to the dealership and was told it would be 7-10 days before they could even look at it but if I make an appointment I would not lose my place in line and they would evaluate it immediately if I made an appointment. Lie number one. I made appointment and still waited another 11 days before they even touched it. No communication, no updates, no calls. Had to fight them to get a rental. Keep in mind, truck is under bumper to bumper warranty. They gave me 3 dates that the transmission was to be delivered. Lie number 2 and 3. After 2 months they finally tell me the truck will be ready today. Lie number 4 the truck was not ready, supposedly they were out driving doing a quality control check/drive. My so called personal person who was handling my truck was off so Shane Anderson, so called service manager(what a joke) came out and said it was not ready and it was going through quality control. (Again why tell me it will be done and I drive 25 miles to pick it up) I said you have had my truck for two months I will _ _ _ _ _ _ g quality control my own truck. This so called service manager, glorified service writer I believe has the xxxxx to tell me, who just paid $70,000 for a truck less then a year ago, to not bring my truck back if its not fixed. Well he knew something, because there is no way that they put a new transmission in. It is louder then when I took it in. Shifts harder then when I took it in. And the transmission temp light came on with in 5 miles. What a joke. This is the type of people that the Chrysler Corp has representing them. Now I'm left with no other recourse but our legal system to attempt to get my new truck on the road, because the folks at Landers McClarty Chrylser Jeep of Huntsville seriously do not understand customer service and certainly do not stand behind the product. I SAY AGAIN! READ THE OTHER REVIEWS AS WELL. DO NOT BUY FROM LANDERS MCLARTY OF HUNTSVILLE, AL. More

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My car has been in the service department for two weeks , everytime I call up there I can’t speak to anyone. I have to drive 15 miles to find out my tech took the day off , the service manger will not tak , everytime I call up there I can’t speak to anyone. I have to drive 15 miles to find out my tech took the day off , the service manger will not take my calls. This is the worst customer service I’ve ever experience More

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