Seth Sonstein

Dealership is friendly and always welcoming. Highly rexomnend when thinking about your next Subaru purchase! Highly rexomnend when thinking about your next Subaru purchase! More

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We’re dealing with an ongoing issue where the dealership misplaced one of our 2024 Outback keys and after 2 weeks has still not been resolved. I don’t feel taken care of and wish there was better communicat misplaced one of our 2024 Outback keys and after 2 weeks has still not been resolved. I don’t feel taken care of and wish there was better communication. More

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BUYER BEWARE/ BAIT AND SWITCH Dear AutoNation Team, The purpose of this e-mail is to inform you of deceptive business practices at your Subaru franchise in Carlsbad California. We recently lease Team, The purpose of this e-mail is to inform you of deceptive business practices at your Subaru franchise in Carlsbad California. We recently leased a Forester from your shop and subsequently received a letter from them informing us that there was a discrepancy in our contract. This led me to review our contract terms and conditions. The contract terms were not the same as the terms offered by our salesman Jason Field. We had previously purchased a Forester from him and Bob Baker in 2016. My wife kept his information, and she was delighted that he was still with the dealership. My wife and I were shown various lease terms and selected a 36 month 12 thousand mile term with a $2,000.00 down payment. Furthermore, we elected to put and additional $1,000.00 down to reduce our monthly payment. We were also offered $10,000.00 for our 2017 Forester and for convenience we sold it to your shop. We used $3,000.00 from the sale of our old Forester as our down payment. Having discovered the discrepancy in the lease terms, we went back to the dealership’s finance office to address the issue. We met briefly with the finance supervisor and explained the issue to her. She told us that the finance person we delt with had been transferred to another shop that was less busy for additional training. She then got the sales manager Seth Sonstein to talk to us. He informed us that he was the manager that structured the lease and wanted to know what he could do for us. I told him that the lease contract did not reflect the deal points that were originally offered. We requested that the contract be modified to reflect the original deal terms. That my wife who leased the vehicle was never verbally informed of the new terms and trusted that the contract was consistent with the original terms. I was in and out of the finance office and was not present when the lease papers were executed. When I talked to Mr. Sonstein and pointed out the terms at the bottom of the proposed deal sheet, that reflected that a $2,000.00 down payment for a 36/12 lease was $361.00 and we put $3,000.00 down so the lease payment should have been $332.00 plus tax and the cost of the warranty options we selected (approximately $2,000.00) amortized over 36 months. He said that we did not make any cash down payment and were charged $425.00 plus tax and the cost of the additional prepaid services. I asked him what about the $3,000.00 we put down from the sale of our old vehicle. I was taken back when he pointed to the zero down term and with a straight face said that was the option we selected since there was “no out of pocket money”. He said he would not change the contract terms even though I pointed out that technically the contracted was void as there was no meeting of the minds. At that point I told him that I would share our experience on all the social media platforms as well as bringing these bait-and-switch business practices to the attention of Subaru of North America. I also told him that AutoNation will lose a customer for life. He then again with a straight face offered us an accessory for the vehicle as compensation. I bring this to your attention so hopefully you and your employees can do better in the future. We take ownership for not reading the final terms before signing the contract. Shame on us for being trusting. Reputation and credibility are the bottom line, taking advantage of customers as a business practice is a zero-sum game. We will inform people of our experience and encourage them to scrutinize their dealings with your shop with a fine-tooth comb. More

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The service was warm and courteous. I’m so sorry the dealership is changing ownership. I’m so sorry the dealership is changing ownership. More

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Did an awesome job getting us out new family car. They did miracle work for us They did miracle work for us More

by ERNESTO1756 Verified Customer Verified Customer

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Jim was attentive, informative, and friendly. He made the experience pleasant would recommend him. Thank you Jim! He made the experience pleasant would recommend him. Thank you Jim! More

by RCLARK787 Verified Customer Verified Customer

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Great atmosphere very helpful without being pushy had a limited inventory but more than other dealers so we had good choices. Loved the safety rating. Also impressed with the teamwork showed by the sales t limited inventory but more than other dealers so we had good choices. Loved the safety rating. Also impressed with the teamwork showed by the sales team. We felt we were more important than the sake. More

by BUCKCSIDE Verified Customer Verified Customer

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Awesome purchasing experience! Everyone was nice and professional. My transaction went quickly and smoothly. I am very impressed. Everyone was nice and professional. My transaction went quickly and smoothly. I am very impressed. More

by NICKBRANCH Verified Customer Verified Customer

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The dealership has given me a great experience, by far the best one I’ve had yet. Everyone was so helpful and they really took care of me. Jill showed me the service center and gave me a follow up call as the best one I’ve had yet. Everyone was so helpful and they really took care of me. Jill showed me the service center and gave me a follow up call asking how the car was, I still love it. Christy did an amazing job going through the finances and explaining everything thoroughly while also going in depth. Again by far the best experience I’ve had and I can honestly say the next time I’m in the market for another vehicle I will come back. I’ll also highly recommend this dealership to everyone I know because of the experience I’ve had with them. Thank you for everything and I hope you all have a great day! More

by ADAM42441 Verified Customer Verified Customer

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Incredible. John Loss is a god among men. I can’t believe that he is real. John Loss is a god among men. I can’t believe that he is real. More

by Subaru Lover 69 Verified Customer Verified Customer

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