Seth Brieman | Page 2

As good as can be expected First off i will say that our sales associate Holly Hill was great. She made us very comfortable and was very attentive. The experience was as good First off i will say that our sales associate Holly Hill was great. She made us very comfortable and was very attentive. The experience was as good as can be expected. Let me explain. I was very excited about the concept of the "no bull" price. I was looking forward to coming in, choosing the car i wanted and buying it without all the "i will have to run that by my manager" crap that i have gone through when negotiating the price of other cars i have bought. And that part of the process was just as promised but it still took me almost 4 hours to get in and out. The reason why is all the upsell options that you have to go through. The extended warranty on the car, the extended warranty on the electronics, the extra warranty for the windshield, the gap insurance and the options for protective coatings inside and out. By the time i left, i was exhausted. What i found even more bothersome is they never tell you the price of something, instead it is always put in terms of your monthly payment. This forces the buyer to constantly do the long division to figure out what they are paying for any of the options. For example, we decided to get a coating that protects the front of the car and also have the interior sprayed with a fabric/surface protectant. We wanted these items but i would have been a lot happier if they had just said that combined they would cost $2500 instead of presenting me with the option of paying $378 a month without it or $423 with it. I hate not being told the price. Just tell me the price. I waited to write this review until i had brought the car back for the environmental coatings and protectants that i mentioned previously so that i could give some feedback on the service department as well. My experience with the service department was spot on. Efficient and attentive and spent the time to answer all of my questions. Could not ask for more. In the end, i guess it is unrealistic to expect a truly stress free car purchase. Personally, i would have loved it if all the options that i would be presented with could be found online listed with their prices so that my wife and i could spend as much time as we wanted in private discussing them and then just zip right through them at the dealership. (Maybe they are and i just don't know about it.) I do understand that car dealerships are businesses, maybe someday Unicef will start selling cars but until then these are the people you have to deal with. And i understand that much of the profit comes from the add on sales so i don't begrudge them that they are doing their jobs. I would recommend Wilsonville Subaru to anyone looking for a new a car but i would also recommend gathering a little more information about all the options so that you can walk in knowing all the things you want and not just which car you want. More

Report | Print

Rachael is the best service advisor I have ever worked with and I work with many on a daily basis. So lucky to have her.! She always makes sure my vehicles are done in a timely manner and her communicatio with and I work with many on a daily basis. So lucky to have her.! She always makes sure my vehicles are done in a timely manner and her communication is impeccable.! I bring all of my Subaru's here because I am always taken care of. This facility is beautiful, clean and everyone is professional and friendly. 11/10 recommended for all your Subaru needs. Their parts team also provides excellent knowledge and urgency, I enjoy working with this dealership a great deal. More

Report | Print

Very Professional, no "typical shady car salesmenship" We bought Subaru Crosstrek Hybrid from Wilsonvill Subaru. Florencio (Flo) was very helpful, very friendly, nothing pushy, but at the same time offered We bought Subaru Crosstrek Hybrid from Wilsonvill Subaru. Florencio (Flo) was very helpful, very friendly, nothing pushy, but at the same time offered / explained what options are required and what is superfluous. He made sure that we secured the vehicle of our choice and color so that it does not get sold to others till we finished the transaction. On certain things he wanted to double check with the manager before committing to us (instead of typical bait and switch) .He followed up with us later how the vehicle is running etc. when we met him next week in the showroom for some accessories addition. The Wilsonville Subaru facility is fully equipped modern and very comfortable, they have large selection of vehicles, the closed in door massive lot is open to customers to walk around and see. Service department is also very modern with text alerts to phone on readiness etc... If i buy another Subaru it will be from here again. Yes it is true, there is no negotiation but I compared my notes their prices are at par with Costco-auto program give or take. Danielle has a 60min long program to explain the about the vehicle / programs we dont know. This is really good and welcoming. More

Report | Print

Impressive I had a wonderful experience working with Holly Hill. I have medical issues that makes it difficult to get around and had no car to drive to the deal I had a wonderful experience working with Holly Hill. I have medical issues that makes it difficult to get around and had no car to drive to the dealership, and over the phone Holly jumped right in. She picked me up at my house with the car I wanted and took me in. We then of course went over the car and features, went on a test drive, did the paperwork and rode with me back to the house where another employee picked her up. I had requested different tires and another add on. She actually called me and had made the appointment for the work to be done. At the same time I had also noticed some other items that need to be cleaned up, and like before she drove out to my house with a loaner and took my car in. When it was ready, she brought it back and took the loaner. Amazing! Everyone at the dealership was friendly and helpful. If I've had questions Holly has answered those as well as other employees at the main desk or parts. When I have told people about my experience they are impressed., I also got a followup call from Danielle and will be meeting with her for more questions as I understand she is the main contact for such things( haven't had a new car in many years!), but I know Holly will always be there too. You folks have a good thing going with Holly and your entire staff. Holly is professional, well versed in the vehicle, understanding and compassionate. I can't praise her enough. I love my new car! More

Report | Print

Wilsonville Subaru got me the car I wanted I appreciated working with Flo, who listened well to what I wanted. I ended up getting a car off the lot, and then making it into the exact car I want I appreciated working with Flo, who listened well to what I wanted. I ended up getting a car off the lot, and then making it into the exact car I wanted. I’m thrilled with my new legacy. And also a thanks to Seth in parts, who listened to what I wanted and recommended tires that are absolutely fantastic I would 100% recommend Flo and Wilsonville Subaru (I should also add that this dealership is not at all near where I live, but it was definitely worth the drive) More

Report | Print

We Received Excellent Customer Service on our Purchase! We have a Subaru dealership in the small town that we live in, but decided to trade in our old Subaru and purchase our new car from Wilsonville Subaru We have a Subaru dealership in the small town that we live in, but decided to trade in our old Subaru and purchase our new car from Wilsonville Subaru for several reasons. We were feeling a bit hounded from our local Subaru dealer. We did a test drive a few months back, and although they said that they wouldn’t be bothering us, my husband and I began receiving phone messages and emails several times a week from them. When my husband responded to one of the emails and asked for pricing on an Outback, they told him that they wouldn’t do that through email and we just needed to come in. My husband than emailed Wilsonville Subaru with the same question, and instantly received a response from Roree with a quote attached. When we popped in to Wilsonville Subaru on Saturday, we were greeted by Brian Young, introduced to Justin regarding our at the time possible trade in, and from there we worked with Brian the remainder of the time and it was smooth sailing. Brian was knowledgeable, extremely pleasant, and was able to answer all of our questions. We got the exact car that we wanted, we got the value that we expected for our trade in, and we’re Subaru drivers for life! We would definitely go back To Wilsonville Subaru rather than our local Subaru dealer, and we’d definitely ask to work with Brian again. It was a Great experience from start to finish, and we are incredibly satisfied with Wilsonville Subaru’s Customer Service, How accommodating they are and the all around atmosphere. We would Highly Recommend them to our friends or anyone looking to buy a Subaru! More

Report | Print

Couldnt have been any better Everything about my car buying experience was great; From the moment I walked in to when Matthew handed me the keys to my new car. The whole team was Everything about my car buying experience was great; From the moment I walked in to when Matthew handed me the keys to my new car. The whole team was super kind and helpful. Seth even took the time to show me all the wheel and tire combo options I could chose from. If I know anyone looking for a Subaru I'll send them over to Matthew. More

Report | Print

Ask for Matt he will take Great care of you! My wife and I had a wonderful experience with Wilsonville Subaru and Matt Haeney as our Salesman! Matt took extra time to tell more and more about the My wife and I had a wonderful experience with Wilsonville Subaru and Matt Haeney as our Salesman! Matt took extra time to tell more and more about the 2019 Subaru Crosstrek. I love the customer service we have received and will continue to business with Matt and Wilsonville Subaru. If you are looking for someone you can trust, stop down and @ Wilsonville Subaru and ask for Matt. More

Report | Print

Great people,great atmosphere I drive by this dealership all the time and often watched the commercials on TV. I was able to get out of work early one day and decided to stop by af I drive by this dealership all the time and often watched the commercials on TV. I was able to get out of work early one day and decided to stop by after being disgusted with the maintenance and operating costs of my girlfriend's 2014 Audi A6. I was greeted at the door by a friendly guy named Brian. I have bought many cars from dealerships all over the Northwest and I gave him the no bullshit truth, income, credit score and why I was there, Brian immediately started asking questions as to what I was interested in and was more than willing to answer all my questions and to make multiple trips to look at different cars with no complaints. I went home talked to my girlfriend about the cars and we came in to test drive one and she immediately liked it. I'm very glad to have chosen Wilsonville Subaru. If I had to say anything negative about the experience at all is maybe the no haggle pricing, both on the new vehicles and the trade. I realize that this is becoming industry standard with people being able to shop and buy nearly everything including cars from home on the internet but it's a change from 20+ years of experience with dealerships. I think it's actually perhaps better because you don't have to spend hours getting beaten into a deal that you really don't want and listening to bullshit like "we want to sell this for month end numbers" or my manager is going to be pissed if I ask for this price but I will try etc.... More

Report | Print

Awesome from the beginning to present! Nora has been awesome! She's genuinely friendly and listened to me, she was interested in helping me get the car that I wanted. Even after I bought th Nora has been awesome! She's genuinely friendly and listened to me, she was interested in helping me get the car that I wanted. Even after I bought the car everyone has been friendly, helpful and followed through. John Madera was helpfu and patient explaining some settings in the car. The service people are great too!! 🙂 More

Report | Print