Service Department

Mike was very accommodating and went over the process before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, a before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, all was reviewed and explained. More

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I went to Florence Toyota to see if I could get a "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 1/2 - 2 hours to complete it. After finding out that they DID have the parts needed, my husband and I waited for 3 HOURS then they came to us to tell us they did not have the parts!!! After 3 hours!!! We made an appointment for the next week and I returned, was taken care of as expected. I wasn't angry at our first visit for this, just very frustrated that it took someone 3 hours to inform us that the parts were not there, after being told they were. Do better, Toyota!! More

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My drive in tire scan differed greatly from the technicians hands on check. Seems like they wanted me just to spend some money. Just like most auto service centers. technicians hands on check. Seems like they wanted me just to spend some money. Just like most auto service centers. More

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It was great 5 years ago. The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added f The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added fee on my debit card that should only apply to credit cards, which is ilegal. Car was not left in the serviced vehicle location but parked at the end of the lot (could not find) and the seat was not returned to its place, they left it as if it was for a child driver. No full point inspection as usual, no conversations about needed service (i currently need breaks 6yrs overdue) it was a very poor sales experience. More

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Jessica - my service advisor did a great job explaining the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The techn the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The technicians that did the work did an excellent job. I was very pleased with the work done and the friendly/professional approach by all involved. Thank you! More

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Service agent informed me they were going to write my card number down for payment. Absolutely will not be back, I now question the integrity of this company as a whole. card number down for payment. Absolutely will not be back, I now question the integrity of this company as a whole. More

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My auto was in for work and was attended to from 10:42 am until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced windshield wipers. They also performed safety recall notice due to fire hazard. I was notified that work started at 10:42 am and finished at 11:36 am with being billed at 1:44 pm. Charged 19.99 per wiper and 14.97 to install. Charged 12.59 for shop supplies. My big issue is that they charged 179.95 to program 4 new tpms sensors in the ecm in which I supplied them with the 7 numbers or letters per tire (28 total).Invoice was for $250.69 which I thought was a bit excessive. They did not install the sensors as I had them replaced at Sam's Club along with new tires.Sam's had said they could get these going but later found out they could not. More

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We use Florence Toyota for regular truck maintenance. James is extremely helpful and easy to work with. Customer service here is great. James is extremely helpful and easy to work with. Customer service here is great. More

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Good service, but was surprised that they were recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. More

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I had an outstanding experience with JT Taylor, my service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to expla service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, kept me updated throughout the entire process, and made sure I was comfortable with all the service recommendations. What stood out the most was his genuine care for customer satisfaction. JT went above and beyond to ensure my visit was smooth and stress-free. It’s rare to find someone so committed to excellent service, and it truly made a difference. If you’re heading to Florence Toyota, I highly recommend asking for JT Taylor. He’s the real deal—courteous, efficient, and someone you can trust with your vehicle. More

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