Service Department | Page 30

Fast and friendly serivce My car started to make some weird shaking/rattle noise while driving. I called Toyota from the road and they took me immediately without an appointmen My car started to make some weird shaking/rattle noise while driving. I called Toyota from the road and they took me immediately without an appointment, even though it was the end of the day. Turns out I needed front break service, they gave me a loaner car and had my car fixed the next day. Everyone was friendly and helpful, highly recommend this service department to anyone. Thank you! More

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Service department was wonderful. Performed and completed service sooner than anticipated. Ease to complete transaction at cashier window. I was even taken home by one of the men in the service department service sooner than anticipated. Ease to complete transaction at cashier window. I was even taken home by one of the men in the service department rather than wait in lounge. More

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I've brought my car her for service about 20 times, because it's very conveniently located. I will never bring it there again. About 1 in every 4 visits there's a major problem. The service always take because it's very conveniently located. I will never bring it there again. About 1 in every 4 visits there's a major problem. The service always takes longer than promised, sometimes days longer; twice they've "forgotten" that my car was there. The last time - which will truly be the last time - they broke a critical part in the car, and yet reinstalled the broken part, knowing full well that this would lead to my car breaking down on the road shortly after. It did, and I called them on it, and they still haven't called me back. Worst customer service ever. More

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Cordially welcomed , pleasant, comfortable waiting area, the whole experience efficiently handled by Tim Keehner. There's really nothing else I need to or can say about the outstanding service the whole experience efficiently handled by Tim Keehner. There's really nothing else I need to or can say about the outstanding service More

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Ben Mack is an extremely friendly and knowledgeable person. He is very thorough and expeditious. And this is the reason why I always ask for him if when I have to have my car serviced and when I believ person. He is very thorough and expeditious. And this is the reason why I always ask for him if when I have to have my car serviced and when I believe that I may have problems with my Scion. The ratings I gave him above should speak for itself. More

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I did not have an appointment and was taken care of within an hour. In and out the door!!!! Totally surprised me and satisfied me!!! within an hour. In and out the door!!!! Totally surprised me and satisfied me!!! More

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My experience started when I first entered there shop. I My experience started when I first entered there shop. I was greeted by a friendly associate in the service dept who handed me off to Mr. Benny Mak m My experience started when I first entered there shop. I was greeted by a friendly associate in the service dept who handed me off to Mr. Benny Mak my service advisor. I explained my problem to him and he immediately expedited my repair. I had to leave my car for the day and he offered me a ride home and coffe and bagels to go. He called the first time to give me an update on the status of my car and then called again to tell me it was ready to go. Since the trouble with the car was the seat heaters and my car was only one month old there was no charge. I would like to thank atlantic toyota service department and Mr. Mak for a job well done. Joseph Caracciolo More

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Service was quick and friendly. My advisor explained all work that I need and that will be done. Plus they have coffee and bagels for customers in the waiting area. Bonus! work that I need and that will be done. Plus they have coffee and bagels for customers in the waiting area. Bonus! More

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On Sept. 27, 2013, I went to Atlantic Toyota's Service Dep't for my 2013 Rav 4 for first time service. I was greeted by Tim Keehner in a very professional matter. Tim was very kind and informative Service Dep't for my 2013 Rav 4 for first time service. I was greeted by Tim Keehner in a very professional matter. Tim was very kind and informative. I gave Atlantic Toyota this rating due to the expertise of Toyota's technicians, and timely completion of the service I received. I do look forward to future services needs. I would like to mention my bad experience I had with my return lease from my 2010 Toyota Prius. Atlantic Toyota's financial management were unfair and did not return a simple phone call, not did they attempt to help solve an issue that was unfair to me. I can give you a detailed summary in another survey if you desire it. I give Atlantic Toyota's financial management a "THUMBS DOWN" due to there lack of concern and unprofessional approach concerning the issues I had. I would probably look for another dealership if I need to purchase or lease in the future because of the treatment I received. Thank you for reading this review. Atlantic Toyota's service is terrific however, I can't say the same for Toyota's financial management team. More

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Took my Rav4 for 5000 mile oil change. Everyone was nice and when I sat with Wayne to address my concerns, he was very helpful, even walking to my car to check out what I was talking about. We even spoke to and when I sat with Wayne to address my concerns, he was very helpful, even walking to my car to check out what I was talking about. We even spoke to the mechanic who answered my problem. Thank you! Since I had made my appointment that morning I was happy to get in that afternoon. The waiting room was comfortable, liked that it had TV and wifi. When all said and done, fluids were toped, tires rotated and left feeling happy and safe. More

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