Service Department

Made three trips to pick up truck that was left for service but did fix service but did fix More

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The crew in the Quick Service Dept are always terrific. Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos ac Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos across the board. More

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Had an appointment and didn’t have to wait very long. Bart was great in the service department. Bart was great in the service department. More

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Thank you for working me in. Still a hesitation between 30 and 45. , but I really appreciate your help. Still a hesitation between 30 and 45. , but I really appreciate your help. More

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I recently had recall work done. Mr. Littleton in the service department was fantastic to deal with. I take both my Ford vehicles here, and always receive great service, great commun Mr. Littleton in the service department was fantastic to deal with. I take both my Ford vehicles here, and always receive great service, great communication, and things are done right the first time. More

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I bought my new to me 22 F450 from Mandi Devine. I have bought 4 new trucks since 2017 from different dealers. This was by far the best, easiest purchase experience. Mandi really knows how to trea I have bought 4 new trucks since 2017 from different dealers. This was by far the best, easiest purchase experience. Mandi really knows how to treat customers. And also knows how to work hard for the customer. Caren was also super interested the business office. Very nice group of people! We bought 2 vehicles in one week from Mandi More

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All staff were incredibly nice and knowledgeable. Answered all of my questions and more. Mandi Devine was my salesperson. Highly recommend Answered all of my questions and more. Mandi Devine was my salesperson. Highly recommend More

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I recently had an amazing experience at Jacky Jones Ford. Mandi, my salesperson, was fantastic. She and I worked through any problems quickly and efficiently, ensuring I got into the car I wanted. Mike in fi Mandi, my salesperson, was fantastic. She and I worked through any problems quickly and efficiently, ensuring I got into the car I wanted. Mike in finance made the paperwork process a breeze, providing clear explanations and helping me get a great deal. The entire team was friendly and professional, making the whole experience smooth and enjoyable. Highly recommend this dealership to anyone looking for a stress-free car buying experience! Enjoy! H. Frost More

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I obtained an appointment quickly and was in and out in no time, great service no time, great service More

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Jones Ford Sweetwater, TN Quick Lane center. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Main reason for service - Parasitic Drain. Draws 0.14A,=dead battery in 14-16 hrs. New Battery. Work order handed to service agent. 1.50K service and Inspection. First time F150 in a shop. 2.Engine Tune up. Really didn’t need it but since truck was in shop. 3.Rotation Noise under carriage, rotation nose like something rubbing against something? 4.Parasitic Drain. Battery goes dead in about 14-16 hours after parked. This was #1 service needed. 5.Inspect/check brakes, steering, rotate tires if needed. 6.Gasoline smell when leaving truck. Noted that parasitic drain was needed to be fixed. They installed a new $200 battery instead.I had them remove it and reinstall my 6 month old battery. Actual Service preformed, that I am aware of, Nothing but a $975.50 engine tune up. Jacky Jones Ford shows no time spent on 1-3-4-5-6 . I'm sure there wasn’t any free service time given. I explained up front that the parasitic drain was serious for me. #4 that was the reason I was there. More

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