Service Department

All staff were incredibly nice and knowledgeable. Answered all of my questions and more. Mandi Devine was my salesperson. Highly recommend Answered all of my questions and more. Mandi Devine was my salesperson. Highly recommend More

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I recently had an amazing experience at Jacky Jones Ford. Mandi, my salesperson, was fantastic. She and I worked through any problems quickly and efficiently, ensuring I got into the car I wanted. Mike in fi Mandi, my salesperson, was fantastic. She and I worked through any problems quickly and efficiently, ensuring I got into the car I wanted. Mike in finance made the paperwork process a breeze, providing clear explanations and helping me get a great deal. The entire team was friendly and professional, making the whole experience smooth and enjoyable. Highly recommend this dealership to anyone looking for a stress-free car buying experience! Enjoy! H. Frost More

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I obtained an appointment quickly and was in and out in no time, great service no time, great service More

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Jones Ford Sweetwater, TN Quick Lane center. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Main reason for service - Parasitic Drain. Draws 0.14A,=dead battery in 14-16 hrs. New Battery. Work order handed to service agent. 1.50K service and Inspection. First time F150 in a shop. 2.Engine Tune up. Really didn’t need it but since truck was in shop. 3.Rotation Noise under carriage, rotation nose like something rubbing against something? 4.Parasitic Drain. Battery goes dead in about 14-16 hours after parked. This was #1 service needed. 5.Inspect/check brakes, steering, rotate tires if needed. 6.Gasoline smell when leaving truck. Noted that parasitic drain was needed to be fixed. They installed a new $200 battery instead.I had them remove it and reinstall my 6 month old battery. Actual Service preformed, that I am aware of, Nothing but a $975.50 engine tune up. Jacky Jones Ford shows no time spent on 1-3-4-5-6 . I'm sure there wasn’t any free service time given. I explained up front that the parasitic drain was serious for me. #4 that was the reason I was there. More

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Completely courteous and professional. The entire experience was very pleasant. I would recommend them to my friends The entire experience was very pleasant. I would recommend them to my friends More

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My interaction with all employees at the dealership was a pleasant and honest experience. Nate was the salesman I dealt with and I found him to be very personable & honest in his dealings with me. I felt the pleasant and honest experience. Nate was the salesman I dealt with and I found him to be very personable & honest in his dealings with me. I felt the value they put on my trade-in was fair and it ultimately was one of the key factors in making the deal at Jacky Jones. I would highly recommend this dealership to family or friends based on my experience with them. More

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Came in for an oil change in my 2019 ranger. After a few minutes talking with Lori Boles, I decided to trade in my Ranger for a 2024 Ranger. Thank you! After a few minutes talking with Lori Boles, I decided to trade in my Ranger for a 2024 Ranger. Thank you! More

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Lori was amazing! She was so helpful and straight forward with us. We will be buying our cars from her in the future! She was so helpful and straight forward with us. We will be buying our cars from her in the future! More

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Number one, Steve Croft did a major overhaul on my transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah C transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah Crowder did a complete rear axle replacement and changed all bearings and seals, setting the ring and pinion clearances to factory spec. Awesome job. Additionally, Cyrus Robinson installed a new cooling fan and sensor, and while under the hood, left it cleaner than when I dropped my Town Car off for the repairs. Steve Raper, the Service Manager, is certainly the best shop foreman I have ever delt with. Lastly, Bart Littleton, my service advisor, was excellent in all aspects of scheduling and coordinating the repairs with me. Highly recommend Jacky Jones Ford of Sweetwater's service department. More

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Lori was great. Best truck buying experience I've ever had. Everyone was very polite and genuine. Great dealership. Best truck buying experience I've ever had. Everyone was very polite and genuine. Great dealership. More

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