Service Department

My interaction with all employees at the dealership was a pleasant and honest experience. Nate was the salesman I dealt with and I found him to be very personable & honest in his dealings with me. I felt the pleasant and honest experience. Nate was the salesman I dealt with and I found him to be very personable & honest in his dealings with me. I felt the value they put on my trade-in was fair and it ultimately was one of the key factors in making the deal at Jacky Jones. I would highly recommend this dealership to family or friends based on my experience with them. More

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Came in for an oil change in my 2019 ranger. After a few minutes talking with Lori Boles, I decided to trade in my Ranger for a 2024 Ranger. Thank you! After a few minutes talking with Lori Boles, I decided to trade in my Ranger for a 2024 Ranger. Thank you! More

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Lori was amazing! She was so helpful and straight forward with us. We will be buying our cars from her in the future! She was so helpful and straight forward with us. We will be buying our cars from her in the future! More

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Number one, Steve Croft did a major overhaul on my transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah C transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah Crowder did a complete rear axle replacement and changed all bearings and seals, setting the ring and pinion clearances to factory spec. Awesome job. Additionally, Cyrus Robinson installed a new cooling fan and sensor, and while under the hood, left it cleaner than when I dropped my Town Car off for the repairs. Steve Raper, the Service Manager, is certainly the best shop foreman I have ever delt with. Lastly, Bart Littleton, my service advisor, was excellent in all aspects of scheduling and coordinating the repairs with me. Highly recommend Jacky Jones Ford of Sweetwater's service department. More

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Lori was great. Best truck buying experience I've ever had. Everyone was very polite and genuine. Great dealership. Best truck buying experience I've ever had. Everyone was very polite and genuine. Great dealership. More

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I recently had the pleasure of working with Mandi while purchasing my Kia, and I couldn't be happier with the experience! From the moment I stepped into the dealership, Mandi was warm, knowledgeable, and a purchasing my Kia, and I couldn't be happier with the experience! From the moment I stepped into the dealership, Mandi was warm, knowledgeable, and attentive. She took the time to understand my needs and helped me find the perfect model that fit my lifestyle. Mandi's professionalism and passion for her work truly shone through, making the entire process smooth and enjoyable. I highly recommend Mandi to anyone looking to buy a car—she does an outstanding job! More

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Jacky Jones was easy to work with and had a very friendly and helpful staff. They took the time to answer a lot of questions I had about the F350 I purchased in regards to towing. My saleswoman Mandi was sup and helpful staff. They took the time to answer a lot of questions I had about the F350 I purchased in regards to towing. My saleswoman Mandi was super friendly and quick with responses and made everything a breeze for me. She even came into work on her day off to help me with my vehicle. Jeff and Mandi were also was very helpful in getting a muffler changed for me early in the morning so that it wouldn't delay my purchase. Great group of people over at Jacky Jones! More

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I was not pleased with their service department at all. To start with I made an appointment 3 weeks out. Britney stated could not work me in. So at my appointment time I was told that it was for the day be To start with I made an appointment 3 weeks out. Britney stated could not work me in. So at my appointment time I was told that it was for the day before. So I left it, when I called they said they could not work it in until the next day. Britney called and told me that the repairs were going to cost 8,000 dollars. So I refused the work and picked it up the following day. They charged me a total of 234.00. I thought that was a little steep since they did not do any work. Thank you for your time. Kathy Mcreynolds. More

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Easy to do business with them. Lori was helpful and full of happiness and joy Lori was helpful and full of happiness and joy More

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Repeat customer. i always like to do business local and it's a bonus when you get great service and a great deal on a new truck. Have dealt with David and Scott for ov i always like to do business local and it's a bonus when you get great service and a great deal on a new truck. Have dealt with David and Scott for over 20 years.Bought this new truck from Mandi Devine and it was a pleasure.go check out jacky jones in sweetwater tn. More

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