Service Department
Service Department at Subaru of Jacksonville
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Service Department

Service Department

Subaru of Jacksonville

10800 Atlantic Blvd
Jacksonville, FL 32225

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4.8
718 Reviews
4.8

718 Reviews

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718 Reviews of Service Department

October 30, 2024

Dealership Rating
Employee Rating

Great dealership. Andrew was awesome, super helpful and very knowledgeable. Would recommend him and this dealership to anyone in the market for a car. More

by Rileysimmons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2024

Subaru of Jacksonville responded

We are so happy to read about your great experience with our team! Congrats on your new Subaru and thank you for being part of our SOJAX family!

October 24, 2024

Dealership Rating
Employee Rating

One star because I can't give less. This place is horrible! Do not get service here, went in because my tire pressure light was on they charge a $223.00 diagnostic fee that is not app More

by rhartsfield37
Service Price Transparency
Service Communication
Recommend Dealer
No
Oct 24, 2024

Subaru of Jacksonville responded

Mr. Hartsfield, we sincerely apologize for your experience with our team. Our Service Director, Carlos, has attempted to reach out to you to apologize. We would love to speak with you. Feel free to call Carlos at 904-416-1920 or email him at Carlos@sojax.com. Thank you for your feedback.

Oct 24, 2024

Subaru of Jacksonville responded

While we do charge a fee for some complex issues that could take multiple hours to diagnose, this instance was one where we clearly should have taken care of what would more than likely be a small issue. We regret the way the situation was handled, and ownership has used it as a learning experience for future customers. We sincerely apologize and would love the opportunity to discuss ways we can earn your business again.

Oct 24, 2024

rhartsfield37 responded

Dont need a response its your policy to charge an outrageous diagnostic fee for a simple problem which your competitors dont charge i understand its a way to pad your profits. I just choose not to do business with a company that puts profit above customers.

September 12, 2024

Dealership Rating
Employee Rating

Subaru of Jacksonville has been my dealership of choice for 9 years. Their sales & service teams have provided solid service & support for my vehicle. Recently, I bought my 2nd Outback through them. They m More

by kg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 12, 2024

Subaru of Jacksonville responded

Wow - 9 years! Thank you for trusting us to help you with your Subaru purchases and service. We are so happy you have had great experiences with our team and we love having you as part of our SOJAX family. We look forward to seeing you soon!

September 11, 2024

Dealership Rating
Employee Rating

Jerry was extremely informative and patiently guided an elderly person through the buying experience. He was great at explaining something complicated like Multimedia Touchscreen, and actually breaking it More

by judithblunk9560
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerry Johnson, Ovidio Cirtina

Sep 12, 2024

Subaru of Jacksonville responded

We are so glad you had a great experience with Jerry and our team. We hope you're loving your new Subaru. Thank you for being part of our SOJAX family!

August 20, 2024

Dealership Rating
Employee Rating

I was very happy with my purchase experience as I was very specific. My salesman, Andrew Bowman, was awesome. Very friendly and great customer service! I highly recommend Drew! Also, there was a problem More

by patriciaderosia1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 20, 2024

Subaru of Jacksonville responded

We are so happy you enjoyed your experience with our team and we are happy you're part of our SOJAX family. Also, thank you for the feedback, Patricia. We take all of that very seriously. It sounds like there was some miscommunication regarding the credit situation. Ryan Munro would be happy to speak with you more about it if you'd like (904-406-7390). Otherwise, we look forward to seeing you again!

July 06, 2024

Dealership Rating
Employee Rating

I love working with this dealership because they have such great employees like Austin Noone. He guided us to the perfect used car for my husband, making us a two Outback family. My 2017 has all the safe More

by MsKat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham, Mark Ogden, Jessica Morris , Austin Noone

Jul 08, 2024

Subaru of Jacksonville responded

MsKat, we really appreciate your great review and your trust in us to help you grow your Subaru collection :) Thank you for being part of our SOJAX family!

June 17, 2024

Dealership Rating
Employee Rating

Great buying experience, everyone at the dealership was very professional and courteous. I would highly recommend Subaru Of Jacksonville to anyone looking for a vehicle. More

by josiah32085
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

Subaru of Jacksonville responded

We really appreciate the recommendation, great review, and trust you put in us! Thank you for being part of our SOJAX family and we look forward to seeing you again!

May 15, 2024

Dealership Rating
Employee Rating

Buying a car is an uncomfortable process. Subaru of Jacksonville made it less so. They had the car that I wanted and the paperwork was processed quickly. I think the ongoing service and custo More

by Tammarra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Subaru of Jacksonville responded

We always try and make the car buying process easier, better, and even fun. It's an exciting purchase and we want you to leave with a smile! We are grateful to have you as part of our SOJAX family and we look forward to seeing you again!

May 05, 2024

Dealership Rating
Employee Rating

Was pleased knowing the process, very helpful and friendly and very patient to help and explain every detail. More

by Magandainc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Subaru of Jacksonville responded

We are happy to see you had a great experience with our team! Thank you for being part of the SOJAX family!

April 01, 2024

Dealership Rating
Employee Rating

Very knowledgeable and always willing to help. Can call anytime and Ray will go out of his way to make appointments for you or answer questions More

by snow.mountain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Porter Jr., Ray Powdrell

Apr 02, 2024

Subaru of Jacksonville responded

Thank you for trusting us to take care of your Subaru! We are so happy to have you as part of our SOJAX family!

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