I had been looking at Buick Enclaves, GMC Acadias, and
Chevy Traverses ( mainly the Enclaves ) on websites all across West Tennessee and Western Kentucky. I found two Eclaves that I liked on the Serra of
Chevy Traverses ( mainly the Enclaves ) on websites all across West Tennessee and Western Kentucky. I found two Eclaves that I liked on the Serra of Jackson site and a couple at a dealership in Paducah, KY. I pushed the I’m interested button early Thursday morning and a little later I got a call from Laura, who told me the two Enclaves I was interested in were not on the lot , but in transit and expected arrival date of July 25th and that there were only two on the lot at that time. So I made an appointment to look at Enclaves in Paducah on Saturday morning. I received a text with pictures from Laura, early Friday morning, of Acadias, Traverses, and Enclaves ( including the two I was interested in). I called Laura Friday afternoon and she told me they were on the lot and I told her that as soon as my wife came home from work, we would be coming to Jackson. We live an hour away from Jackson. Just before leaving Martin, I received a call from Laura and she told me she wouldn’t be there when we arrived , but David White would meet us and show the Enclaves to us. David called soon after and I told him we would be there at about 5:30. When we arrived, David met us and showed us the two Enclaves we were wanting to look at, plus one other. My wife and I agreed on the moonstone gray (since it was going to be hers). David had told us that they had just came in Thursday afternoon. Since they had just came in and hadn’t been dealer prepped yet, we weren’t able to test drive it yet. We went ahead and started the process of trading for our Enclaves. When we left the dealership Friday evening, David told us it would probably be sometime after noon Saturday and that he would call us when they were through prepping it. David called us around 12:30 and said it would be ready by 2. We arrived around 2:30 and David met us and we drove it and were pleased with it. When we got back to the dealership, David introduced us to Jason and we finalized the trade. We are well pleased. Thanks Laura,David,Jason, and all the Serra team. By the way, this makes the third vehicle we’ve purchased from Serra of Jackson and we’ve been pleased with all three so far.
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by solds_46
Verified Customer
Verified Customer
Jul 04, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you so much for sharing your experience with us! We're glad that you found the perfect Buick Enclave and that Laura, David, and Jason provided you with exceptional service throughout the process. It's great to know that this is your third vehicle purchase from Serra Chevrolet Buick GMC Cadillac and that you have been pleased with each one. We appreciate your loyalty and look forward to welcoming you back for any future needs.
Sincerely,
Your Friends at Serra Jackson
The overall experience was good.
The one gentleman that checked us in was unorganized and confusing.
The one gentleman that checked us in was unorganized and confusing.
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by deicequeen
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for your feedback regarding the check-in process and we're glad to hear that your overall experience at Serra Chevrolet Buick GMC Cadillac was good. If you have any further feedback or wish to discuss your experience in more detail, please feel free to contact us.
Sincerely,
Your Friends at Serra Jackson
DO NOT TRADE OR BUY!
!!! BAD! Purchased 2025 GMC Yukon Elevation on 3/28. Three repair visits between 2/28 and 4/17 for the same issue. Should be covered by TN Lemon Law.
!!! BAD! Purchased 2025 GMC Yukon Elevation on 3/28. Three repair visits between 2/28 and 4/17 for the same issue. Should be covered by TN Lemon Law. Last visit the vehicle got damaged by a hailstorm- $3865.91. It should be covered by Dealer Open Lot (DOL) insurance. I did not sign anything relieving them of the responsibility to protect my vehicle while in their procession. THEY ARE NO HELP!
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by sudberrybuyandsell
Other Employees Tagged:
Wilson Croom
Jul 01, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Our team has acknowledged this review.
Great variety, no hassle sales team,
Service was great .
Leah was very helpful and I will be back again to buy from her
Leah was very helpful and I will be back again to buy from her
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by edwardtmoore
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Hamady, Leah was amazing
Jun 26, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you so much for your wonderful review, Edward! We're thrilled to hear that you had a great experience at Serra Chevrolet Buick GMC Cadillac. It's fantastic that Leah was able to assist you and make your visit enjoyable. We look forward to welcoming you back for your next purchase!
Sincerely,
Your Friends at Serra Jackson
Dealership is friendly, nice environment.
Answered all questions. All employees work as a team. Assisted with things even after the purchase was complete. Would definitely recommend
Answered all questions. All employees work as a team. Assisted with things even after the purchase was complete. Would definitely recommend
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by ayo_shawn
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Hamady, Caleb.
Jun 22, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for your wonderful review, Shawn! We're thrilled to hear that you found Serra Chevrolet Buick GMC Cadillac to be a friendly and supportive environment. Our team takes pride in working together to ensure that all your questions are answered and that you feel well taken care of, even after your purchase. We appreciate your recommendation and look forward to seeing you again in the future!
Sincerely,
Your Friends at Serra Jackson
Joe Rice is an absolute pleasure to work with, everything
couldn’t have been any smoother!
couldn’t have been any smoother!
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by ewisher
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Hamady
Jun 20, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for your wonderful review! We're thrilled to hear that Joe made your experience so pleasant and smooth. At Serra Chevrolet Buick GMC Cadillac, we strive to provide excellent service, and it's great to know we succeeded. We look forward to assisting you again in the future!
Sincerely,
Your Friends at Serra Jackson
The staff is awesome and always so helpful.
I bought my car from them and highly recommend anyone to do the same.
I bought my car from them and highly recommend anyone to do the same.
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by lisachibbaro
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for your wonderful review, Lisa! We’re thrilled to hear that you had a great experience with our staff at Serra Chevrolet Buick GMC Cadillac. Your recommendation means a lot to us. We look forward to serving you again in the future!
Sincerely,
Your Friends at Serra Jackson
Everyone was very helpful and knowledgeable!
Any questions I had they were able to answer.
Any questions I had they were able to answer.
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by abbeyfloyd
Verified Customer
Verified Customer
Other Employees Tagged:
Vince
Jun 08, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for your kind review! We're thrilled to hear that our team at Serra Chevrolet Buick GMC Cadillac was able to assist you with your questions and provide helpful information. We strive to offer exceptional service and look forward to welcoming you back!
Sincerely,
Your Friends at Serra Jackson
Great customer service!
Dustin took care of me when I purchased my Telluride. It was a great experience
Dustin took care of me when I purchased my Telluride. It was a great experience
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by adrian.johnson411
Verified Customer
Verified Customer
Other Employees Tagged:
Dustin
Jun 06, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for your review, Adrian! We're pleased to hear you had a great experience purchasing your Kia Telluride with us at Serra Chevrolet Buick GMC Cadillac. Dustin will be glad to know he made a positive impact. We appreciate your feedback and look look forward to welcoming you back again soon.
Sincerely,
Your Friends at Serra Jackson
Was disappointed that it took so long to find problems
was satisfied with end result
was satisfied with end result
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by struder
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2025 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for your feedback. We appreciate you sharing your experience, and we're glad to hear you were satisfied with the end result. At Serra Chevrolet Buick GMC Cadillac, we strive to improve our processes and ensure all our customers have a positive experience. If you have any further concerns or suggestions, please feel free to reach out to us. We hope to see you again soon!
Sincerely,
Your Friends at Serra Jackson