Serik Davidson
Serik Davidson at Wood Nissan Lee's Summit
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Serik Davidson

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9
83 Reviews

Languages Spoken

English English

4.9

83 Reviews

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83 Reviews of Serik Davidson

December 20, 2024

Dealership Rating
Employee Rating

Wood Nissan is very easy to business with and doesn’t try to sell me services I don’t need. More

by alicha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kolten Ferrier

Dec 22, 2024

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

December 20, 2024

Dealership Rating
Employee Rating

Took it in for oil change and change oil message is popping up. Not sure what that's about. I think I liked Honda better. When you take it into service they come out and talk to you about what's going More

by mailman82885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 22, 2024

Wood Nissan Lee's Summit responded

Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and understand how frustrating it must be to see the service message still appearing after your visit. Your satisfaction is very important to us, and we’d love the opportunity to make this right. Please feel free to bring your vehicle back at your convenience, and we’ll have our team address the issue promptly. Additionally, we value your input regarding communication during service visits and will review our process to ensure our customers feel informed and cared for throughout their experience. Please don’t hesitate to reach out directly if there’s anything further we can do to assist.

December 17, 2024

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Employee Rating

My experience on 12/16 was good and the people are nice in face to face contact. However, I have zero trust in the dealership. This was the 3rd time I had to come in to get my issue fixed. I should not eve More

by Frank.panarisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Smith

Dec 20, 2024

Wood Nissan Lee's Summit responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced and for the inconvenience of having to visit us multiple times to resolve your issue. This is not the level of service we strive to provide, and we truly value your loyalty to Nissan and our dealership. Regarding the deductible for your extended warranty, while it is a standard requirement for repairs covered under the warranty, we understand how this situation may have caused frustration, especially given the circumstances. We’d still like the opportunity to review your case to ensure everything was handled appropriately and to address any other concerns you might have. Please contact us at 816-600-4000, and we will do our best to assist you. Your feedback is important to us, and we will use it to improve both our processes and communication with our valued customers. Thank you for giving us the opportunity to make this right.

December 14, 2024

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Employee Rating

I came in thinking I needed a $1,800 repair. It turned out it only needed $268 fix. I appreciate that I can trust Wood Nissan to look out for my car and I. More

by megandell77
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Wood Nissan Lee's Summit responded

I'm happy to hear my team got you taken care of! Thank you for the kind review we greatly appreciate it!

December 10, 2024

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Employee Rating

The service team, especially Jack, always does a great job when I need to get work done on my car. More

by Meghan Feeney
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jack Spence

Dec 12, 2024

Wood Nissan Lee's Summit responded

Jack is the best, I'm happy to hear he always takes good care of you! Thank you for the feedback we greatly appreciate it!

December 08, 2024

Dealership Rating
Employee Rating

Woods Nissan Dealership is great! I have been there a few times and they always help me and all are very friendly and helpful. More

by Josephine Rdmonsond
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Wood Nissan Lee's Summit responded

I'm happy to hear my team always takes good care of you! Thank you for the kind review we greatly appreciate it!

December 05, 2024

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Employee Rating

Service appt right on schedule. Comprehensive analysis of my vehicle completed and results discussed. Finished in time allotment and very reasonable pricing. Employees all courteous More

by Fd3m21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2024

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you! Thank you for the kind review we greatly appreciate it!

December 01, 2024

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Employee Rating

Always experience great, fast service here. Everyone is very kind, helpful, and willing to go above and beyond to help. More

by taylor.n.sullivan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Wood Nissan Lee's Summit responded

We strive to be the best team and make sure everyone is well taken care of! Thank you for the feedback we greatly appreciate it!

November 28, 2024

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Employee Rating

Took 2 hours for an oil change, I’m going to assume because of the Holidays but other than that, all good. Love my car. More

by Leslie Stevenson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Wood Nissan Lee's Summit responded

I am sorry that your oil change took a little bit longer we try our very best to get our customers in and out as quickly as possible! Thank you for the feedback we greatly appreciate it!

November 27, 2024

Dealership Rating
Employee Rating

Quality of service is excellent and speedy. The staff was very friendly and accommodating for me More

by will2716
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Wood Nissan Lee's Summit responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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