Sergio Urquijo | Page 22

I had an absolute great experience. Each individual was very responsive and did their best to move the process along. Sergio was very helpful and answered all my questions. Josh had the majority of the pap very responsive and did their best to move the process along. Sergio was very helpful and answered all my questions. Josh had the majority of the paperwork done in advance to get me in/out quickly. Overall, what in the past has been a rough experience and something I dread doing was a very positive experience. In the end, I got the car I was looking for at the price range I needed. I would definitely recommend Herb Chambers and specifically Sergio to anyone. More

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I was very impressed with the friendliness of my salesperson. I felt no pressure and he never once tried to pressure me into buying a car that I wasn't absolutely sure on. I visited three times an salesperson. I felt no pressure and he never once tried to pressure me into buying a car that I wasn't absolutely sure on. I visited three times and discussed three different cars before chosing my Cr-V. More

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I have been to this dealership many times. I have purchased new cars and had service done. Everytime that I go there, I am greeted with a friendly atmosphere. When buying a car, it's no nonsense. Whe purchased new cars and had service done. Everytime that I go there, I am greeted with a friendly atmosphere. When buying a car, it's no nonsense. When having service done, it's always done on time and the quality of the work is unbeatable. I would highly recommend this dealership to anyone who is looking to buy a used car, new car, or have service done on their current auto. More

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This was my second experience with Herb Chambers, but my first with Herb Chambers Honda of Burlington. I did most of my offer and quote work via e-mail and over the phone. I was looking for a specific vehic first with Herb Chambers Honda of Burlington. I did most of my offer and quote work via e-mail and over the phone. I was looking for a specific vehicle of a specific color and this dealer was the only one in the area with that had one in stock. I was not interested in a dealer swap, which was offered by many other dealers. I spoke with Lindsay over the phone. I told her the specifics of what I was looking for and she searched her inventory. I was pleased to hear she had one in stock. I sent her e-mail quotes from other dealerships and she came back with a quote of about 500 dollars higher. We eventually negotiated the price down $200.00 and I drove to the dealership to make the deposit. When I arrived to the dealership I asked for Lindsay. She greeted me in the showroom and thanked me for my business. She was courteous, professional and very friendly. She explained that Sergio would help me and close the deal. Sergio, like Lindsay, was helpful, professional and pleasurable to work with. He was clear, concise and accurate with all of the information that he gave me. I did not feel pressured or given any erroneous information. Nor do I feel I was the victim of the bait and switch tactics that plague many car dealerships. The price given on the phone was the price I paid...excluding the obvious title, tax and registration fees which were to be expected. Once finished in the showroom, I was brought into the finance office and sat with Greg P. (there are two Greg’s that work in finance at this dealership). Greg's service paralleled that of Lindsay and Sergio. He was attentive and listened to what I wanted and expected. I was originally approved for a finance rate higher than I was willing to sign for. I expressed my concern and told him it was unacceptable. I told him the rate that I would accept, and by the next morning (I arrived late Friday night) I was approved. We discussed the other back-office products (extended warranty, tire insurance etc.) I purchased Venture Shield (which I intended to before arriving at the dealership) and told him I was not interested in anything else. He was very receptive and was more informative than an aggressive finance office salesman. The car was at Herb Chambers port in Charlestown. Sergio left immediately after our dealings to go pick up the vehicle and take it to the dealership, though I left prior to him returning. I came in the very next day (Friday) to give my agreed upon down payment. I was greeted with the same friendly manner by both Sergio and Greg, who both remembered my name. I did not see Lindsay, though I believe she works in the offices on the second floor of the dealership. Sergio brought my car to the front of the dealership so that I could see it before leaving. I have a demanding schedule and sent Lindsay an e-mail on the following Monday to ask when the car would be ready for pick-up. I received a reply within 5 minutes which read that Venture Shield was already installed and that Sergio was on his way back to the dealership with the title in hand. She gave me Sergio's cell-phone number (at his request) and I called him to inquire when the vehicle would be ready. To my surprise, he said tonight. I am going to pick up the vehicle this evening and could not be happier with the service that I received from Herb Chambers Honda in Burlington. Call and ask for Lindsay…or walk into the dealership and ask for Sergio. More

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I just purchased my second vehicle from this dealership and will absolutly purchase my next one from Herb Chambers in Burlington. The staff is very perfessional and polite. I would recommend this dealer to and will absolutly purchase my next one from Herb Chambers in Burlington. The staff is very perfessional and polite. I would recommend this dealer to all of my friends and family and have. I've already had three friends that have purchased their honda's here and they all had equally excellent experiences as I did! More

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