Sergio Betancourt

I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Marco are outstanding. My disappointment and frustration lie with the financier, Sergio Betancourt, who, aside from being rude and despotic, gave me the worst deal imaginable. I believe no one would treat even their worst enemy this way: Less than a month ago, I leased a used GLE 350 with approximately 5,500 miles. I made a $4,000 down payment, leaving me with $2,000 monthly payments for 36 months. At the end of the lease, if I want to buy the car, I have to pay about $41,500. This means the car will end up costing me $117,500, whereas the current market price for this car is $80,000. I went to his office politely to request a reconsideration, and his response was: "That’s the contract, and you signed it. Goodbye." He turned his back on me. When I tried to speak to him again, he walked away. Do not make the mistake of letting him finance your car; he is the worst. Unfortunately, my relationship with Mercedes Benz will suffer as I will be taking legal action. I hope Mercedes Benz Coral Gables considers this review and teaches this man ethics, how to help, and how to respect clients, because people like him drive customers away. If you go there, remember the name Sergio Betancourt—stay far away from him. To avoid risks, tell your salesman that you want nothing to do with this financier or simply go to another dealer. Be very careful when going to this dealer. They have the entire strategy very well planned; In sales the service is unbeatable, in service the attention is the best. Everything prepared so that when you go to financing, you feel comfortable and confident!!! That's where reality begins with this dealer, they treat you like family, and the reality is that they are calculating financing for you, totally beneficial for them and the worst deal of your life. Without knowing it, you will be signing the purchase or lease of a car, with which you are giving up your kidneys and eyes. When you go there, be accompanied by a car financing advisor, do not go alone because the same or worse thing could happen to you than what happened to me. And the worst thing, when they send an email to the financier to give them a response regarding that death contract that he gave you to sign, he NEVER answers it and leaves you without a response, and when you personally go to ask for an explanation, everyone tells you. They fall over themselves to try to make it look like you did the best deal. DO NOT GO TO THAT DEALER. They also include guarantees in the contract, which one did not ask for. DO NOT GO TO THAT DEALER. It is my humble recommendation More

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Carlos’ provided stellar customer service by attentively listening to my needs, patiently guiding me through various EQE SUV options, and offering transparent information about pricing and features. He went listening to my needs, patiently guiding me through various EQE SUV options, and offering transparent information about pricing and features. He went above and beyond by arranging test drives, answering all inquiries promptly, and ensuring a smooth purchasing process. His professionalism, integrity, and genuine care created a trusting and positive experience, leaving me not only satisfied with my new EQE SUV but also confident in my decision and eager to recommend Carlos and Mercedes Benz of Coral Gables dealership to others. More

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Great dealership and great people! Their expertise is the best in the area and pay attention to your needs Their expertise is the best in the area and pay attention to your needs More

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I went to Mercedes-Benz of Coral Gables again, as I have been a long time client of this dealership. I met with Senior Sales Executive Gustavo Guerra and without a doubt he made the entire process so easy a been a long time client of this dealership. I met with Senior Sales Executive Gustavo Guerra and without a doubt he made the entire process so easy and so seamless as I have never experienced before. A true professional that makes you feel like you are family and that he has your best interest at heart. I truly love my car as it is exactly what I wanted and I could not have had better guidance on all the factors that I was looking for. I am truly thankful to Gustavo and Mercedes-Benz of Coral Gables. Just mere excellence! More

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After many years at Mercedes-Benz of Pembroke Pine, although with great service experience, I switched and lease my new vehicle at MB of Coral Gables. It’s been an extremely easy transition. In a very although with great service experience, I switched and lease my new vehicle at MB of Coral Gables. It’s been an extremely easy transition. In a very short period of time I developed great relationship with sales manager, salesperson and service department . I’m extremely happy I made the switched to MB of CG. More

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Mr.Warwar is very knowledgeable and polite, he goes the extra mile to make sure you are pleased and he gets the job done. extra mile to make sure you are pleased and he gets the job done. More

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Peter Warwar epitomizes the definition of excellent service. He is a credit to Mercedes Benz & Mercedes-Benz of Coral Gables. He is there for you 24/7 during and after the sale. His advice, knowledge a service. He is a credit to Mercedes Benz & Mercedes-Benz of Coral Gables. He is there for you 24/7 during and after the sale. His advice, knowledge and professionalism is evident from the moment you meet him. Thank You Peter. More

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The most professional service I have ever received at any dealership, ever! Rosie Ruiz is exceptional in her service and in her knowledge of Mercedes Benz automobiles, she goes beyond the call of duty. Alex dealership, ever! Rosie Ruiz is exceptional in her service and in her knowledge of Mercedes Benz automobiles, she goes beyond the call of duty. Alex and Finley were very nice, polite and helpful. More

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I have been using this dealership for over 25 years and always received an excellent service and personal attention. Frankie Cao is now my assigned Service advisor after Tony Fuentes retired and I'm receiv always received an excellent service and personal attention. Frankie Cao is now my assigned Service advisor after Tony Fuentes retired and I'm receiving the same quality service and personal attention I'm used to receive always. He's professional, friendly and offer great service to our needs. We understand the Ussery family sold the business and really expect the new management and owner kept the same level of professionalism and service to the customer. I also know Richard Santalla for many years and congratulate him for his promotion as GM. More

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MB of Coral Gables is my go to place! Peter Warwar has been always an excellent sales person and all the staff from financing to service are outstanding. Peter Warwar has been always an excellent sales person and all the staff from financing to service are outstanding. More

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