Everyone was very friendly and worked efficiently to help
us.Sebastian was extra helpful and made the whole process easier. Thanks to all.
us.Sebastian was extra helpful and made the whole process easier. Thanks to all.
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by Nick
Sebastián Soto is very perfection, we just told him
exactly what we wanted didn’t try to sell us anything else was very honest and listen to everything we said we were looking for..
This was the best
exactly what we wanted didn’t try to sell us anything else was very honest and listen to everything we said we were looking for..
This was the best and easiest time we’ve ever had purchasing a vehicle, my husband and I went out of our comfort zone. This time around from a four to a Toyota and Mr. Soto made the transaction the transition, very simple and easy.
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by Iremr6741
Apr 10, 2024 -
Lost Pines Toyota responded
Thank you so much for your wonderful review! We're delighted to hear that Sebastián Soto provided you with such a positive car buying experience. It's fantastic to know that he listened attentively to your needs and preferences, ensuring a smooth and transparent transaction. Making the transition to a new vehicle can sometimes be daunting, but we're thrilled that Sebastián was able to guide you through it effortlessly. We truly appreciate your trust in us and your decision to choose Toyota. If you ever need assistance in the future, please don't hesitate to reach out. Congratulations on your new vehicle, and happy driving!
Best service I have received from any car company
dealership will come back for more services
dealership will come back for more services
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by Hector
Service Price Transparency
The service department was great.
We had appointments for our vehicle inspections. We helped on time and service handled efficiently. Gavin was professional and very nice to work with
We had appointments for our vehicle inspections. We helped on time and service handled efficiently. Gavin was professional and very nice to work with. Thanks
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by kimberly
Service Price Transparency
Other Employees Tagged:
Gavin - 5 stars
Part 1
I bought a nice truck only to discover two
weeks later after I specifically told sales man and the finance lady no after market items, no warranties to notta I find about two weeks later when
weeks later after I specifically told sales man and the finance lady no after market items, no warranties to notta I find about two weeks later when I received papers that are signed by lost pines , not by me, 6555.00 worth of after market warranties, they after being assured , there was. None, I ama disabled 100 percent disabled veteran veteran with comprehension issues I made sure sales and finance knew this, evidently Carlos Liriano trains employees to lie steal to americas finest… I have the truck I paid it off, and have been in contact with lost pines about the 6555.00 they stole , the owner Carlos Liriano who owned the dealership, will not return my calls, what little communication I do have, I’m asked for documentation and I send it, they say they can’t see it, they are continuously, putting up barriers, to avoid me. My lost pines Toyota assurance turned into betrayal as they sold me after market products without my consent , I think of how , they did it, I never saw it coming, especially after I’ve told them no at least 4 times,. Their eye contact a guise for honesty , masked a deliberate lie. Decietunfolded when paper work arrived lacking my signature for the purchase authorization.this experience underscores the importance of trust and transparency revealing a breach that could easily gone unnoticed beware of salesman mr soto ,AND FINANCE KAILEY I think that’s her name
I bought a gmc canyon
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by Ronpcc
Other Employees Tagged:
The lady that use to be a bartender from Lagrange , or is that a lie too
Jan 16, 2024 -
Lost Pines Toyota responded
We are genuinely sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. Your feedback is incredibly important to us, and we want to address your concerns promptly.
Firstly, we apologize for any miscommunication or misunderstanding regarding aftermarket items and warranties. We understand the significance of your explicit instructions and regret any inconvenience caused by the inclusion of unauthorized products.
Our team is committed to resolving this matter for you. It is my understanding that you have been in contact with our General Sales Manager, Paul, and he has resolved the above issues for you. He has reviewed the documentation you've provided and worked towards a resolution that meets your expectations.
We appreciate your service as a 100 percent disabled veteran, and we are committed to addressing this matter promptly. A member of our management team will be reaching out to you directly to discuss the details and find a resolution.
Thank you for bringing this to our attention, and we apologize for any distress this situation may have caused. We look forward to the opportunity to make amends and provide the level of service you deserve.
Quince Brown is best I have ever been with in my 79
years!
Dealership would be excellent except for Parts
years!
Dealership would be excellent except for Parts
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by lewistw43
Jul 17, 2023 -
Lost Pines Toyota responded
Thank you for taking the time to share your feedback about your experience at Lost Pines Toyota. We are delighted to hear that Quince Brown made your visit exceptional and left such a positive impression on you. As a team, we strive to provide outstanding service to every customer, and it warms our hearts to know that we succeeded in making your visit memorable.
Your kind words mean a lot to us, and we will make sure to pass on your praises to Quince Brown. We believe that our staff's dedication and knowledge make all the difference in creating a positive and enjoyable car-buying experience.
We also appreciate your honest feedback regarding our Parts department. As we continuously aim for excellence in all aspects of our dealership, we take your comments seriously. If you would like to contact us with the concern, we will address this matter internally to ensure that we improve and provide a seamless experience for all our customers.
Thank you once again for choosing Lost Pines Toyota, and for trusting us to be a part of your journey. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to reach out to us directly.
We look forward to serving you even better in the future and hope to see you again soon.
I discovered Lost Pines Toyota through an online service.
Quince contacted me and through his efforts I am now driving my 2021 Ford F-150 purchased sight unseen. I trusted Quince and Lost Pines in the proces
Quince contacted me and through his efforts I am now driving my 2021 Ford F-150 purchased sight unseen. I trusted Quince and Lost Pines in the process and I couldn’t be happier!
Also want to mention Sebastian who picked me up from the airport on his day off to take me to the dealership!
What great people!
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by Epdwojo
Jun 21, 2023 -
Lost Pines Toyota responded
Thank you so much for taking the time to leave us a fantastic five-star review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our Lost Pines Toyota Family.
Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. It's wonderful to know that our 2021 Ford F-150 has brought you joy and fulfilled your needs. We strive to deliver the highest level of quality and customer service, and your feedback reaffirms that we are on the right track.
Once again, thank you for choosing our Lost Pines Toyota and for sharing your positive feedback. We value your trust and are grateful for your support. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Sebastian was wonderful to work with.
Very patient, helpful and not pushy. He answered all our questions and allowed us time to think about an expensive purchase. He even called us at hom
Very patient, helpful and not pushy. He answered all our questions and allowed us time to think about an expensive purchase. He even called us at home the next day to wish us a happy anniversary- great service that was above and beyond.
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by Elizabeth B
Jun 19, 2023 -
Lost Pines Toyota responded
Thank you so much for taking the time to share your delightful experience with Sebastian! We greatly appreciate your kind words and the 5-star rating. It's wonderful to hear that Sebastian provided you with exceptional service during your recent interaction.
Sebastian's patience, helpfulness, and non-pushy approach are truly commendable. We believe that making informed decisions is crucial, especially when it comes to significant purchases, and it's fantastic to know that Sebastian answered all your questions and gave you the time you needed to think it through.
Moreover, we're thrilled to hear that Sebastian went the extra mile by reaching out to wish you a happy anniversary. Going above and beyond for our customers is a core value we strive to uphold, and we're glad that Sebastian's thoughtfulness left a lasting impression.
We'll make sure to pass along your feedback to Sebastian and the rest of our team. Your kind words serve as a great motivator for us to continue delivering outstanding service to all our customers.
Once again, thank you for choosing our services and for sharing your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
We had a great experience with everyone from the service
side, to the rental experience, car buying with Sebastian, and financing with Beau. Everyone was great!
side, to the rental experience, car buying with Sebastian, and financing with Beau. Everyone was great!
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by Elizabeth B
Other Employees Tagged:
Tom Cat
, Beau from finance
Jun 19, 2023 -
Lost Pines Toyota responded
Thank you so much for taking the time to leave us a fantastic five-star review! We truly appreciate your kind words and are thrilled to hear about your wonderful experience with our Lost Pines Toyota family.
It's great to know that our LPT family was able to provide you with excellent service throughout your interaction. We pride ourselves on having patient and helpful staff members, and we're glad that all our departments met and exceeded your expectations in these regards.
Your kind words have been passed along to Lost Pines Toyota Family, and they serve as a tremendous motivation for us to continue delivering exceptional service to all our valued customers. Thank you once again for choosing so. many of our services and for sharing your positive experience. We look forward to serving you again in the future!
I had the privilege of working with Sebastian and his
team, and I must say, they truly exceeded my expectations. Choosing Lost Pines Toyota turned out to be a fantastic decision.
From start to finish,
team, and I must say, they truly exceeded my expectations. Choosing Lost Pines Toyota turned out to be a fantastic decision.
From start to finish, Sebastian and his crew displayed exceptional professionalism and expertise. They meticulously executed the deal, leaving me thoroughly impressed with the outcome. Not only did they deliver an excellent job, but they also went the extra mile to ensure that I made an informed decision and tidy throughout the process. It was evident that they take pride in their work.
What sets Sebastian apart is his commitment to keeping his clients informed every step of the way. He took the time to guide me in selecting the right type of coverages for my specific needs, ensuring that I didn't waste a single cent on the wrong choice. His knowledge and guidance were invaluable, and I truly appreciated his dedication to providing exceptional service.
I wholeheartedly recommend Sebastian and his team for your next car purchase. Their professionalism, attention to detail, and commitment to client satisfaction are unparalleled. With Sebastian, you can rest assured that you are in capable hands.
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by Uriel Guillén
Jun 19, 2023 -
Lost Pines Toyota responded
Dear Uriel,
Thank you so much for taking the time to share your wonderful experience with Sebastian and our Lost Pines Toyota family. We are thrilled to hear that we exceeded your expectations and that choosing us for your car purchase turned out to be a fantastic decision.
We take great pride in delivering exceptional professionalism and expertise throughout the entire process, and we're delighted to know that it left a lasting impression on you. Our team is dedicated to providing meticulous execution and ensuring our customers are thoroughly satisfied with the outcome.
Sebastian truly stands out with his commitment to keeping clients informed every step of the way. We are pleased that he was able to guide you in selecting the right coverages for your specific needs, making sure you didn't waste any unnecessary expenses. His knowledge, dedication, and guidance are invaluable, and we are glad you appreciated his exceptional service.
Your heartfelt recommendation means a lot to us. We strive to maintain our high standards of professionalism, attention to detail, and commitment to client satisfaction. Rest assured that we will continue to go the extra mile to ensure our customers have a remarkable car-buying experience.
Thank you once again for your kind words and for choosing Lost Pines Toyota. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.