Season Stockton

Greenway Kia of Riverchase Oct 17, 2024 lorenturner2 Little to no knowledge mechanic knowledge. My car ran before leaving my home. I was told my engine was locked up by Mr. Bishop “M 2024 lorenturner2 Little to no knowledge mechanic knowledge. My car ran before leaving my home. I was told my engine was locked up by Mr. Bishop “Manager over Service”.My car went for recall repairs to just sit and was vandalized on the property and nothing was ever done. I have pictures before and after my car left. Also, have eye witness the day it went to Riverchase KIA. A police report had to be filed due to vandalism on the property. After being told by Mr.Bishop that it would need to be towed home.Got my car towed home…. It arrived tore to pieces inside and out.My husband said whys everything under the hood unhooked ? Why he tear out the fuse box in the car? My husband hooked everything together it started right up no problem no engine issue. I sent Mr. Bishop a video of the car starting at no surprise he didn’t reply. I had to file a complaint with customer service that had to send it up to KIA corporate for investigation. As well as sending in a formal complaint as directed by Misty at KIA customer service through a letter written to KIA America -PO Box 52410 Irvine, California 92619. This was a poor attempt to try to sell me another vehicle. After I kindly declined to trade in and purchase another vehicle. I was told that due to declining trading in or purchasing a vehicle. I was not allowed back on the property as of 10/2/24 per Michelle and management with KIA Customer Service Misty. I had ever been there 3 times my whole life. Never meeting this man nor had any conflict with him. 🤷🏻‍♀️ I did find it weird that when I made a post on Google after the post around 12 at 5:45 that evening. Mr. Bishop contact: 205-538-2104. He called and text me on his personal cellphone on 10/2/2024 requesting friendship and to take the post down. His words on the call I don’t even know you why would I say that….. Then asked to be my friend. As well as admitting to speaking with KIA Customer service after my decline and not allowing me on the property. We didn’t leave the call on a bad ending at all. I thought till on 10/08/2024. I received my car from the towing company completely vandalized. FYI: Same person that said they tried starting the car the engine was ceased. If you unhook the battery ,the bar on the engine all the fuses inside and out. I imagine it wouldn’t turn over.No , diagnostics were completed it takes 5 minutes for a diagnostic. Reply to calling you all. I have called left my contact information with the operator. She said no management was available, but will give you my contact information to call me back. 10/18/2024@851 It’s 10/28/2024 - I never got a return call/email or anything after contacting you Mr. Kia Owner. More

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Little to no knowledge mechanic knowledge. My car ran before leaving my home. I was told my engine was locked up by Mr. Bishop “Manager over Service”. My car went for recall repairs to just si My car ran before leaving my home. I was told my engine was locked up by Mr. Bishop “Manager over Service”. My car went for recall repairs to just sit and was vandalized on the property and nothing was ever done. I have pictures before and after my car left. Also, have eye witness the day it went to Riverchase KIA. A police report had to be filed due to vandalism on the property. After being told by Mr.Bishop that it would need to be towed home.Got my car towed home…. It arrived tore to pieces inside and out.My husband said whys everything under the hood unhooked ? Why he tear out the fuse box in the car? My husband hooked everything together it started right up no problem no engine issue. I sent Mr. Bishop a video of the car starting at no surprise he didn’t reply. I had to file a complaint with customer service that had to send it up to KIA corporate for investigation. As well as sending in a formal complaint as directed by Misty at KIA customer service through a letter written to KIA America -PO Box 52410 Irvine, California 92619. This was a poor attempt to try to sell me another vehicle. After I kindly declined to trade in and purchase another vehicle. I was told that due to declining trading in or purchasing a vehicle. I was not allowed back on the property as of 10/2/24 per Michelle and management with KIA Customer Service Misty. I had ever been there 3 times my whole life. Never meeting this man nor had any conflict with him. 🤷🏻‍♀️ I did find it weird that when I made a post on Google after the post around 12 at 5:45 that evening. He called and text me on his personal cellphone on 10/2/2024 requesting friendship and to take the post down. His words on the call I don’t even know you why would I say that….. Then asked to be my friend. As well as admitting to speaking with KIA Customer service after my decline and not allowing me on the property. We didn’t leave the call on a bad ending at all. I thought till on 10/08/2024. I received my car from the towing company completely vandalized. FYI: Same person that said they tried starting the car the engine was ceased. If you unhook the battery ,the bar on the engine all the fuses inside and out. I imagine it wouldn’t turn over.No , diagnostics were completed it takes 5 minutes for a diagnostic. More

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We bought a 2024 Telluride in January and went through a car wash in July and the trim on the back door càme off. We went to the service dept to get it repaired or fixed and they said it has to be ordered a car wash in July and the trim on the back door càme off. We went to the service dept to get it repaired or fixed and they said it has to be ordered and would call us when it came in. 4 weeks later no call or returned calls to fix the issue. They are completely avoiding contact at this point. This is so unprofessional I can't even believe they are still in business. I should have read the reviews on the service department at this dealership. I have never been so disgusted in my life with a purchase this big. A complete let down and a feeling of stupidity for buying into the Kia brand. This service department and it's manager need to be replaced before anyone else falls victim to this total incompetence. 2 recalls and the trim falling off in 6 months. Maybe other dealerships go over and beyond but certainly not this 1. Sales department is ok but service department is so bad I don't have the words unless it was "avoid at all cost" More

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The worst dealership. They want return calls after a sale of a new car Would never recommend this dealer to anyone They want return calls after a sale of a new car Would never recommend this dealer to anyone More

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The service department at this Kia is absolutely terrible and they bribe customers for good reviews. I have never written a negative review, but I feel compelled to do so after the awful customer service. Fo and they bribe customers for good reviews. I have never written a negative review, but I feel compelled to do so after the awful customer service. For my 5000 mile service, I made an appointment. When I showed up, on time, I was told there were cars in front of me and the wait would be over 4 hours. I made another appointment for a different day. When I showed up for that appointment I was told that there were cars ahead of me. The Kia employee told me he did not know why the service department made appointments because they took cars on a first come, first serve basis. So, I left again. Finally, on my THIRD try, they were able to take me in when I showed up at 7:45 on a Saturday morning. I understand if first come, first serve is the policy, but this should be communicated to the consumer rather than making pointless appts. Fast forward to my 10,000 mile appt. I called and explained what happened and told the service rep I would bring my car first thing. She said that was fine, never saying an appt was needed. I showed up at 7:45, and they told me now they now take appts. and could not service my car. The incompetency and lack of customer service is just awful. They have zero internal communication between departments. All the rep had to do was tell me on the phone that they now take appointments as a policy and the problem would have been solved but she never communicated this. When I told the service manager that this morning, he told me that was an administration issue and nothing to do with him. Lack of accountability and terrible service and communication. I had a Toyota for 30 years and never experienced this with their service department. Oh- and then after the 5000 mile debacle, the service department called me incessantly asking me to leave a 5 star review in exchange for detailing my car for free at the next service!!!!!! When you read all the positive reviews, bear this in mind. More

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Left 2023 Kia sportage for warranty on 12/28/23 with service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. A service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. After a lengthy hold time was advised that I would receive a call back. Never got call back so I called later and got voicemail. Left word for a callback. Received callback late afternoon from Chris saying that car was ready. When I went to pick up car, rang bell for service, but no one replied. An employee walked and asked if I was being waited on. I said no. He disappeared thru the employee entrance and I continued to wait. Another employee entered the desk area and asked if he could help. I said, “just trying to pick up my car”. He thumbed through papers, had me to sign and handed me the keys. I asked where is my car? He said outside somewhere. I went out but had to turn on my car alarm to find the vehicle parked between a number of other cars. Worst and most unprofessional service I have ever experienced. I purchased the car from this dealership but will go elsewhere when I need service in the future. Absolutely the most disappointing experience in recent memory! More

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Always helpful when you go to purchase a car or service the car you bought. the car you bought. More

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Always been a good place for me to take my vehicle to. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. More

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He was a very good salesman and if I need another car, I will go back to him will go back to him More

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The service man was very polite and professional, He explained everything In a very clear manner explained everything In a very clear manner More

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