Sean Sullivan
Sean Sullivan at Mercedes-Benz of Sugar Land
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Sean Sullivan

VP of New Car Sales

Mercedes-Benz of Sugar Land

15625 Southwest Fwy
Sugar Land, TX 77478

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13 Reviews
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13 Reviews

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13 Reviews of Sean Sullivan

March 28, 2024

Dealership Rating
Employee Rating

I came in to purchase a Vehicle. The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction More

by Jaladekere
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 04, 2020

Dealership Rating
Employee Rating

Sean Sullivan is not an effective manager. He does not care about the dealership and customer relation. I Had a situation with an employee. Called Sean Sullivan and left messages three times. He never re More

by microline1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

April 02, 2019

Dealership Rating
Employee Rating

Great place One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of V More

by August26!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma, Pete Sanchez

February 26, 2018

Dealership Rating
Employee Rating

Sean Sullivan is ALL TALK NO ACTION Sean I don't know how you scammed to get your job but your terrible at it. I wouldn't trust you to sell me a hot wheels car. More

by 1989 Aggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 30, 2018

Mercedes-Benz of Sugar Land responded

We have reached out to you privately and are very concerned by the comments in your review. We would like to speak with you and address the issue. Please send your best contact information to mbsl@mbsugarland.com. Thank you and we look forward to connecting soon.

September 13, 2017

Dealership Rating

Disingenuous Stunned...the only words I have after wasting a month dealing with Mercedes-Benz of Sugarland. That being said I now completely understand the class a More

by Scott S.
Recommend Dealer
No

Other Employees Tagged: Dave Newland

Sep 13, 2017

Mercedes-Benz of Sugar Land responded

Scott, we are disappointed to see this review and take all feedback as opportunities for improvement. Per the claim mentioned, we have never nor do we currently have a "class action lawsuit" for "discrimination and bias". Such claims are fraudulent. We are committed to ensuring our clients receive a fair and first class experience. As with any dealership in the Mercedes-Benz USA network, we must abide by set rules, policies and processes to ensure that all new vehicle purchases remain in the United States for a period defined by MBUSA. We follow a strict approval process for transactions involving GLS vehicles. We apologize for all inconveniences this has caused and are happy to assist per the guidelines we are required to follow. Thank you.

December 05, 2016

Dealership Rating
Employee Rating

great service the salesman Alex Durrett and Dawn Villarreal were great, very nice and very knowledgable about the car we choose to by. i would recommend them to an More

by kimberly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dawn Villarreal, alex durrett

Dec 05, 2016

Mercedes-Benz of Sugar Land responded

Thank you Kimberly. We appreciate you taking the time to share the positive experience you had with your Sales Rep (Alex) and our Finance team (Dawn). Congrats on your new vehicle and welcome to the MBSL Familiy!

Jan 19, 2017

Mercedes-Benz of Sugar Land responded

Thank you for taking the time to post about your experience. We appreciate you highlighting Alex and Dawn.

June 09, 2015

Dealership Rating

Help when you need it! Our house was flooded two weeks ago, and it took our cars with it! Called the insurance company, got the loaner car, and then called Frank Kelske at More

by richardwesterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Kelske, Phillip Nguyen, Stewart Sanchez, Craig Vollmar

Jun 16, 2015

Mercedes-Benz of Sugar Land responded

We sorry to hear about the unfortunate events, but are glad to know we could assist you with your needs. Please let us know if we can be further assistance to you 281.207.1500.

May 11, 2015

Dealership Rating

Another Great Buying Experience We had such a Great buying experience when we bought my wife's Mercedes, so when I was ready for a new car I had no doubt where to go. We dealt with F More

by Tcjer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Kelske, Shawn Sharp

May 11, 2015

Mercedes-Benz of Sugar Land responded

Thank you for your fantastic review. We appreciate your loyalty to the dealership as well as to Frank. We look forward to seeing you for service!

April 29, 2015

Dealership Rating

New Car Purchase I loved working with Frank Kelske! He was helpful in determining the right car for me. He researched all of the options and provided excellent custo More

by Eileenw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Kelske

Apr 30, 2015

Mercedes-Benz of Sugar Land responded

Eileen, We appreciate the great feedback. Thank you for your patronage. We are so glad you made us your dealer of choice.

December 29, 2014

Dealership Rating

Purchasing New C-400 2015 My experience with Frank Kelske and MB Sugar land had exceed my expectation, the attention and ?information Frank provided to me leads me to do the de More

by Mohd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Kelske

Dec 29, 2014

Mercedes-Benz of Sugar Land responded

Thank you for the wonderful comments and recommendation. We are glad to know that Frank was able to assist you in finding the perfect vehicle that fits your needs and wants.

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