Sean Rodrigues

Will,my service writer is very knowledgeable.It’s nice to know my car is in good hands.he made the experience very painless.I will take my car to cutter service because of him know my car is in good hands.he made the experience very painless.I will take my car to cutter service because of him More

Report | Print

wonderful experience Absolutely the best new car buying experience I've encountered yet, everything went seamlessly well from the time I placed the order for the vehicle t Absolutely the best new car buying experience I've encountered yet, everything went seamlessly well from the time I placed the order for the vehicle to the delivery date. This was my first experience using Ford's X-Plan program, I had several questions along the waiting period which Sean Rodrigues expertly answered. (Sorry Sean for making such a pest of myself)...lol. The actual sales transaction with Ernie Salazar was as transparent as anyone could ask for, there were no surprises whatsoever. Brian Chong expertly showed and explained the features on the truck on delivery date, his knowledge of the product is excellent. Please commend these 3 gentlemen for a job done extremely well and forward this note to the General Manager of Cutter Ford and Ford's Customer Relations Department. More

Report | Print

Pleasant purchasing experience at Cutter Ford Purchasing a vehicle is something that we don't look forward to because of the drudgery and agony of the sales process experienced on the Mainland ove Purchasing a vehicle is something that we don't look forward to because of the drudgery and agony of the sales process experienced on the Mainland over the past years. Regarding our recent purchase, Kelly Wong was professional, friendly and knowledgeable. She kept us informed and followed up on all matters on a timely basis. Sean Rodrigues and Joe Manguba were highly professional and knowledgeable. Due to the excellent performance of the aforementioned employees, my wife and I had a pleasant and non stressful purchasing experience at Cutter Ford. More

Report | Print

Recent Purchase of 2020 Explorer We are kind of feeling unsure about this purchase 24 Dec19- since I was only able to drive the vehicle for 1 day and since then it has been in the sho We are kind of feeling unsure about this purchase 24 Dec19- since I was only able to drive the vehicle for 1 day and since then it has been in the shop due to the lift-gate not working and the alarm continually going off. Ford has always been our #1 vehicle choice and we have purchased several vehicles from Ford in the past As we are grateful Ford worked with us on the X-plan and financing, 10days have gone by and I have had to inquiry, and visit in person to find out where we stand on fixing this vehicle. I did receive a follow-up text msgs from Brian Chong on 27, 28, 30 Dec and a follow-up call from Sean Rodrigues on 27 Dec---but since then, I have add to initiate contact to find out what is happening. We are grateful for the rental car, but feel very unsure about this purchase. More

Report | Print

Ashley Santiago treated me like Ohana. She took the time to ask me any of my concerns and reviewed everything regarding my service. Cutter Ford Aiea alway treats me like Ohana and I appreciate all they do. to ask me any of my concerns and reviewed everything regarding my service. Cutter Ford Aiea alway treats me like Ohana and I appreciate all they do. I hope to be able to keep Ashley Santiago as my service advisor in the future. More

Report | Print

A Great and Easy Experience I truly enjoyed the car buying experience, being a first time buyer, everyone who assisted us took care. We were walked through what we were looking f I truly enjoyed the car buying experience, being a first time buyer, everyone who assisted us took care. We were walked through what we were looking for in a truck and came to a very reasonable deal for everything. Cutter Ford is the best dealership on the island of Oahu. owning a ford has always been a dream of mine. I would recommend Cutter Ford to my friends and family. Thank you to the Cutter Ford family. More

Report | Print

LIFE SAVERS! A couple of hoses on my 2016 F-150 cracked rendering my truck undrivable. I had it towed to the nearest Ford dealership (NOT Cutter Ford) and was told A couple of hoses on my 2016 F-150 cracked rendering my truck undrivable. I had it towed to the nearest Ford dealership (NOT Cutter Ford) and was told that the fix was not covered by my warranty. I had just purchased an extended warranty no more than a few months prior so I was shocked to hear the news. I asked the unnamed dealership to provide me with a detailed breakdown of the repair which took them several days to provide. The needed parts totaled $200, while the labor cost was $1,900! Feeling that there was something wrong, I called Cutter Ford and spoke with Noell Bylaardt and Sean Rodrigues who were incredibly professional and helpful. I had the truck towed once again from the unnamed dealership to Cutter Ford. Not only were the hose replacements covered under my warranty, but they discovered a couple of other minor items that needed to be addressed. Noell's thorough work literally saved me over $2,000 and the truck was delivered back to me BEFORE the date promised. I am a Cutter Ford customer for life and recommend Sean and Noell to anyone looking for stellar, genuine service. Mahalo Cutter Ford, Sean and Noell! More

Report | Print

Don’t buy used cars from this dealer I have purchased about 20 cars in my lifetime. My experience with cutter Ford has been the most disappointing experience I have had to date. If I coul I have purchased about 20 cars in my lifetime. My experience with cutter Ford has been the most disappointing experience I have had to date. If I could go back and undo the relationship and purchase I would. This has nothing to do with the vehicle, this is about the dealer. To be clear I agreed to buy a used car from the dealer, based on an agreement that the dealer would repair an issue with the sunroof prior to me taking possession of the vehicle no later than 7 days later (I had family coming to visit and needed the car). Over the next week I continued to reach out to the dealer to ensure the car would be ready, I received limited feedback with no clear timeline. On the last day they called me and said they did not have a timeline for the repairs to be completed. They offered me my car with the sun screen cover hanging down low enough to block my view out of the back of the car. They did do a hurried quick wash of the vehicle after I noted that the car was dirty and they were asking me to take ownership. Additionally, The dealer management told me that the delays were not their fault, and I would not recurve any type of compensation for the delays. Currently, I still have the car, it’s still not repaired, I have heard from the dealer twice in 14 days, and understand that the car will eventually be repaired. Finally, an interesting note, management informed me that the rental car I was told I would receive while my car is being repaired will not be provided. They stated that the the repair delay issue is not their fault and they don’t see a reason why they would need to make that commitment. It will be interesting for my wife and Kids to wait at the dealer for a what I estimate will be 8 hours of repair work. It is clear that This purchase is nothing more than a transaction to the dealership. My biggest regret is that I paid for the car in full. I Simply wish I would have gone with any of the other Five options I was considering. Now, I am just hoping the basic repairs get complete, they do a decent job cleaning up the car and I never have to deal with them again. More

Report | Print

Terrible The car sales white girl and Sean were very nice. We had no problems with them except that she didn't know the features of my vehicle. I had to show h The car sales white girl and Sean were very nice. We had no problems with them except that she didn't know the features of my vehicle. I had to show her. We decided to purchase our Ford Explorer after our three year lease expired. We told our sales girl that we just came to the dealership to purchase the residual plus whatever taxes that was left on our vehicle. The biggest problem that we had was with the guy who tried to add on ridiculous prices such as dealer and doc fees, gap insurance, and some other stuff that totaled over $5,000 in addition to the residual. He ignored our repeated requests. We had to really put our foot down. We repeated ourselves several times. In the end, we ended up getting what we wanted. Don't let this dealership bully you around. When in doubt, just walk because that's what we were going to do at that moment, then they finally gave in. More

Report | Print

Great Service at Cutter Ford / Mitsubishi Got a really good deal thru the Cutter Ford / Mitsubishi staff in Aiea. Sean Rodrigues introduced me to Richard Pascua. Together, they made sure I w Got a really good deal thru the Cutter Ford / Mitsubishi staff in Aiea. Sean Rodrigues introduced me to Richard Pascua. Together, they made sure I was 100% satisfied with the awesome price & quality 2017 Ford Focus. Paperwork took less than an hour. BTW, this was my 5th car over the past 10 years I've bought from them. The remodeling is looks excellent with the same friendly staff ;) More

Report | Print