Sean Pierce

Professional and courteous The redesign is very good and the lounge area is spacious Pleasant the lounge area is spacious Pleasant More

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Horrible customer service. Ineffective communication. Kept car 11 days, pick it up and had to take it back the next day as problem wasn't resolved Ineffective communication. Kept car 11 days, pick it up and had to take it back the next day as problem wasn't resolved More

by MHOOP55 Verified Customer Verified Customer

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Great service experience. Friendly, courteous, and knowledgeable staff. We will be back the next time our car needs service. Friendly, courteous, and knowledgeable staff. We will be back the next time our car needs service. More

by jan.neal Verified Customer Verified Customer

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Very pleasant experience, overall pleased with service provided. Exceptional customer service I will be returning for all future maintenance needs. provided. Exceptional customer service I will be returning for all future maintenance needs. More

by ri Verified Customer Verified Customer

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It was a very easy and straightforward experience. It made the process painless and simple It made the process painless and simple More

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I used Southern Hyundai service department twice where the service was horrendous. Both times, It took several days to diagnose and repair my car. In both cases, within several days, the problems they sup the service was horrendous. Both times, It took several days to diagnose and repair my car. In both cases, within several days, the problems they supposedly repaired resurfaced and required additional days to diagnose and repair. More

by MHOOP55 Verified Customer Verified Customer

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The waiting area was clean and well stocked. The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and safety inspections because I use the service shop at the dealer where I purchased the car. More

by patti.ann.1960.virginia Verified Customer Verified Customer

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Good customer service and fast responding I bay my car they did great job thank you !! they did great job thank you !! More

by Beneazeb Verified Customer Verified Customer

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Everyone I spoke and worked with was very pleasant and helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This group of staff in the service department that worked with me on Thursday was a big improvement compared to the group I dealt with previously before last week's visit. Everyone was courteous, friendly and prompt. I used to dread having to go to this dealership because the interactions with the staff had not been pleasant. But now It seems to be better organized and the people working there care about giving the best service possible. More

by LMFLORY Verified Customer Verified Customer

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My repairs were not dealt with promptly, I was not informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not receive informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not received a response either. When I asked for trade in value, the value offered was way below the lowest it should have been. I had dealt with the previous owners for about 20 years, and since Southern bought them, this has been my worst experience. More

by LUCINDA.BLAGG Verified Customer Verified Customer

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