Sean Murray
Sean Murray at Smithtown Toyota
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Sean Murray

Assistant Service Manager

Smithtown Toyota

360 Middle Country Rd
Smithtown, NY 11787

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7 Reviews
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7 Reviews

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7 Reviews of Sean Murray

November 12, 2024

Dealership Rating
Employee Rating

Thankyou , Lou/ John ,for Friendly / Classy / Professional/Sincere, Service for my Lease Transfer , New Lease Purchase More

by spbergen4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous, John Ferranola

Nov 14, 2024

Smithtown Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a friendly and professional experience with us at Smithtown Toyota during your lease transfer and new lease purchase. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

June 08, 2024

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Employee Rating

Jessica Medina who currently works in the service department at “Smithtown Toyota” who really is S.C. Auto Corp is horrible at customer service. She needs to be properly trained on how to talk to cus More

by anngoldjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Larisa Racenis , Tania Hernandez, Jessica Medina

Jun 12, 2024

Smithtown Toyota responded

Thank you for sharing your feedback with us. Please reach out to me directly so I can address your specific concerns and work towards a resolution. Your input is valuable to us at Smithtown Toyota, and we strive to ensure the best service for our customers. Thank you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 27, 2024

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Employee Rating

Pure rip off! 500$+ for changing tires and 2 TPMS Reprogramming sensor for 170$ Ridiculous up charges! Deserve “stealership” name. More

by Val K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2024

Smithtown Toyota responded

I am sorry to hear that you were so dissatisfied with your recent service experience. When you initially came in, you were quoted $105 for mounting and balancing a set of 4 tires that you provided. When the technician began removing the original tires, he found that two of the valves were seized. Because the valves on the sensors were seized, the tires could not be swapped without replacing and programming the sensors. The final total for the 4-tire mounting and balancing that you originally came in for, as well as parts and labor for replacing and programming two sensors came to $446.94 plus sales tax. I would be glad to discuss your service bill in further detail. Please reach out to me directly if you have any questions or concerns. Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 12, 2024

Dealership Rating
Employee Rating

Sean Murray was courteous and professional in my dealings with him. He helped me and my son find a car that was all my son could ask for, and within my budget. There was no pressure and the experience overal More

by eddie.cairnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2024

Smithtown Toyota responded

Congratulations on your recent purchase, Eddie! At Smithtown Toyota, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 29, 2020

Dealership Rating
Employee Rating

Sales and Service Sold me a car that was sitting on the lot for SIX months even after I told them I didn't want a leftover! The service department needs to be taught h More

by papazecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Bourne

Mar 05, 2020

Smithtown Toyota responded

Thank you for taking the time to write this review. I am sorry to hear that your experience at Smithtown Toyota has not met your expectations. I reached out to you via email because I would like to discuss your concerns in further detail. Thank you again for providing your feedback and I look forward to hearing from you. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota, customer.relations@smithtowntoyota.com.

October 24, 2017

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Employee Rating

The best Toyota dealer The sales personnel were very knowledgeable and understood what I wanted. They stayed within my budget. They showed allvevicles that wanted to see. Th More

by Alicia carramo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous

Oct 25, 2017

Smithtown Toyota responded

Alicia, thank you very much for your review! We are happy we were able to assist you during the car buying process. Please let us know if we can be of any further assistance. Thanks again! Lauren Karakasians, Customer Relations Manager

March 15, 2017

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Employee Rating

Our Sales Rep- Meghan Dwyer One of the Best sales rep ever- I have dealt with many but Meghan Dwyer tops them all . She is knowledgeable, courteous, Just overall the best. More

by Chivy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Desimone, Meghan Dwyer

Mar 16, 2017

Smithtown Toyota responded

Thank you very much for your wonderful review! We're so happy to hear you had a great experience with Meghan and will absolutely let her know you are a happy customer. Welcome to the Smithtown Toyota family! We hope you enjoy your new ride! Lauren Karakasians, Customer Relations Manager

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