Sean Kowalik

The service department does nothing but insult and acting condescending. Ivan Gutierrez is the worst rep I have dealt with and because of him specifically, I would never go here again. Your better off just b condescending. Ivan Gutierrez is the worst rep I have dealt with and because of him specifically, I would never go here again. Your better off just burning your car in a parking lot. More

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Justin did a great job helping me through the buying process. I scheduled an oil change for my spouses car and decided to test drive some of the vehicles while I was there, then realized I was ready to process. I scheduled an oil change for my spouses car and decided to test drive some of the vehicles while I was there, then realized I was ready to trade my current car in and upgrade. I was able to test drive their models and decided on the CX-30. He listened to my wants/needs and set me up with a great fit. The process was quick and seamless, very happy with my purchase and experience. More

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Sean is a very professional and responsible worker. I highly recommend and will always be back. I highly recommend and will always be back. More

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I have worked at dealerships all my life (over 30 years) and this place is the epitome of all the horror stories you hear about them. The salesman, MO, tried to slip in a thousand dollar oil change package and this place is the epitome of all the horror stories you hear about them. The salesman, MO, tried to slip in a thousand dollar oil change package into the sales agreement. The service department refused to do a 10 minute repair when the vehicle was brought back within an hour of taking delivery. The service advisor would not even listen to what I needed done. When I told him I didn't have an appointment, he just walked away and said "we don't do anything without an appointment". Apparently, they're not even competent enough to use the post office. I was told the secretary of state computers were down and they would mail me the registration. That was 2 weeks ago and it hasn't arrived yet. Last night I logged into the secretary of state website and printed a duplicate registration. I have no complaints with the vehicle. It's just unfortunate they are the only Mazda dealership on the east side. My daughter fell in love with my CX50 and now is interested in buying one. I told her to drive to the dealership in Livonia or Brighton. I can't tell you if either one is better but they sure can't be any worst. More

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Great service advisor. Mazda of Troy is lucky to have Sean Kowalik. Five out of five stars! Mazda of Troy is lucky to have Sean Kowalik. Five out of five stars! More

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