Sean Godsey

While the service work itself appears to have been completed satisfactorily, the overall customer experience was disappointing, especially for a first-time visitor. There was little to no guidance thr completed satisfactorily, the overall customer experience was disappointing, especially for a first-time visitor. There was little to no guidance throughout the process, from entering the service bay and checking in, to understanding where to wait, how service updates would be communicated, and where to retrieve my vehicle afterward. Staff interactions felt impersonal and lacked the basic communication and customer service needed to help a new customer feel welcomed and informed. Better signage, clearer instructions, and more proactive communication would significantly improve the experience. More

by TERRY.KELLER.1962 Verified Customer Verified Customer

Report | Print

I got my oil changed and my car is leaking oil now. Its Sunday and you guys are closed so now I cant get there till tomorrow after work. Its Sunday and you guys are closed so now I cant get there till tomorrow after work. More

by CMFRITZ1972 Verified Customer Verified Customer

Report | Print

great dealership, been going there for more than 10 yeas. .. fast service and free coffee .. fast service and free coffee More

by A1NEB2MS Verified Customer Verified Customer

Report | Print

Was easy to work with, got me right in, and did the work in a timely manner in a timely manner More

by SGRASSAU Verified Customer Verified Customer

Report | Print

I called because I was running late a few minutes. They said that was fine and would still be able to do the service i requested. I felt treated with courtesy and respect and a valued customer. They o They said that was fine and would still be able to do the service i requested. I felt treated with courtesy and respect and a valued customer. They only did the work I requested and did not pressure me to do the additional recommended services that I felt I did not need. They even informed me that I had a nail in one of my tires after they rotated the tires. I was going to ask them about if they had found something in one tires because I had a low tire warning, but had forgotten.They told me where they rotated it to. and said it would probably be fine for a day or two and to keep watch over it. I was able to get it in the next day for repair. More

by BIRDLONGLEGS Verified Customer Verified Customer

Report | Print

Very courteous , professional! When I got there it was really busy but he was prompt at greeting me. He was very professional and explained everything. When I got there it was really busy but he was prompt at greeting me. He was very professional and explained everything. More

by PUDDYTAT0427 Verified Customer Verified Customer

Report | Print

Sean answered all my questions about the 12 V battery failure and was under warranty so facilitated replacement. failure and was under warranty so facilitated replacement. More

by JOANNEFERGUSONCAVANAUGH Verified Customer Verified Customer

Report | Print

The service was great and quick! My service representative was extremely nice and helpful with everything My service representative was extremely nice and helpful with everything More

by rachel.heartlanddance Verified Customer Verified Customer

Report | Print

I came in for simple tire rotation, they said 45 min and it was done right at 45 minutes. Environment is relaxing with TVs and refreshments. Nice bathrooms it was done right at 45 minutes. Environment is relaxing with TVs and refreshments. Nice bathrooms More

by Davidandifleming Verified Customer Verified Customer

Report | Print

Always a great experience Always a great experience. Fast service. Great communication. Lets me know what's going on and what to expect! Fast service. Great communication. Lets me know what's going on and what to expect! More

by TJPARKER60 Verified Customer Verified Customer

Report | Print