Sean Berry

Hi everyone just want to give a big THANK YOU to the amazing employees at Infinity of Mission Viejo. Everyone who I had to speak with was very pleasant and helpful. They made my purchase process a succ amazing employees at Infinity of Mission Viejo. Everyone who I had to speak with was very pleasant and helpful. They made my purchase process a successful experience. I would recommend them to anyone considering buying a vehicle. THANK YOU Infinity of Mission Viejo for your outstanding customer service. More

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My wife and I wanted a new car and liked the Infiniti QX 60 and after shoppimg around we decided to choose Mission Viejo because we are very tied to the community and like to keep our business local. We 60 and after shoppimg around we decided to choose Mission Viejo because we are very tied to the community and like to keep our business local. We had a lot of options and even though Mission Viejo was not the lowest price we still gave them our business. We have unfortunately had nothing but trouble after the purchase, including damage to the vehicle that wasn’t pointed out, improper credit, pulling regarding financing, multiple xxxxx dropped from team members and complete lack of customer service and rudeness from a particular manager, Erik. We tried to work with the financing department at the dealership as well as made many calls asking to soeak to the manager to clear this up,. We we’re told improper information that we had to take care of the credit pulls ourselves by calling Experien. We did take their direction and call Experien, and we were told by the head supervisor at Experien that the only way we can clear this up is by dealing with the dealership and the financing department at Nissan motors. I did again call the dealership spoke again to Erik and he again said” I already told you that you need to handle that yourself” He wouldn’t even let me speak. I feel very demoralized and not valued as a customer. We are hoping to get this resolved immediately because we have worked hard to keep our credit score up and in a flash from improper handling of our information had this impacted by 26! Points overnight. I’ve asked to speak to the head manager multiple times and he has never even bothered to give me a call back. If this is how a dealership treats you as a vallued customer when you’re paying this much money for a car, please consider buying elsewhere.and avoid the unnecessary stress and aggravation. . More

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