Scott Tierney | Page 4

Scott has always done a spectacular job taking care of us. My only complaint was the fact that we had to bring the vehicle back several times to actually fix the problem and the engine cover was left in t us. My only complaint was the fact that we had to bring the vehicle back several times to actually fix the problem and the engine cover was left in the back of the car on the first visit. That being said, it’s understandable that the problem was intermittent at first. But they got it figured out and repaired promptly. They worked directly with our warranty company and made sure we had a loaner car at no cost to us. Over all I would rate our experience at a 4.5 stars. More

by mdshake1 Verified Customer Verified Customer

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Every one was very friendly and courteous very helpful knowledgeable at there job very helpful. knowledgeable at there job very helpful. More

by OSTEFOSKI Verified Customer Verified Customer

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We were back again for a tire issue. Scott was able to help us quickly and get us back on the road! Thank you! Scott was able to help us quickly and get us back on the road! Thank you! More

by MarnyDawn Verified Customer Verified Customer

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The reason why I bought my second Defender 110 at SJR is because of the Service Department. That is really the only reason. Car buying experience was great as well but it is your Service Department that wil because of the Service Department. That is really the only reason. Car buying experience was great as well but it is your Service Department that will bring back your repeat customers. Since working with Scott Tierney as my Service Manager he is always finding the way to Yes and how can the service experience be it's best. I had a few warranty issues that needed some attention and a few trips back to the service department for them to fix. It's his attention to detail and treating the customer with professionalism and dignity that I will keep coming back. As my Defender is coming up at the end of its warranty I will most likely be looking at my 3rd to purchase from JLR as long as the Service Department remains #1 in my book. Thank you to the Team for everything you do to make sure the service department is the best every time. More

by markhamwc Verified Customer Verified Customer

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I couldn’t be more satisfied with the car care I received at this place. Not to mention the extra professional and personalized service that Scott provided. He went beyond the call to ensure all my car needs at this place. Not to mention the extra professional and personalized service that Scott provided. He went beyond the call to ensure all my car needs are being addressed. Highly recommend!! More

by fikisaac Verified Customer Verified Customer

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Had a bad experience where a service was not performed that should have been. Kyle, the manager at the time, did help rectify the situation, but he is no longer there. I was told that I needed new tires that should have been. Kyle, the manager at the time, did help rectify the situation, but he is no longer there. I was told that I needed new tires. Costco tires said that was not the case. It was not the case. It is hard to. recommend the service center without Kyle. More

by KENNETHMRICHTER Verified Customer Verified Customer

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I will never do business with this service department again - unless I have to (I just bought a Ranger Rover so I guess I have to). This Service Department is terrible. If I had it to do over again, I w again - unless I have to (I just bought a Ranger Rover so I guess I have to). This Service Department is terrible. If I had it to do over again, I would NOT purchase a car there., having to use the service department. It's TOO LONG a story for me to waste my time telling it - unless a manager (not of the service dept) calls me. More

by cookiepotter550 Verified Customer Verified Customer

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Poor issue analysis. Now charging a service fee for credit card payments. I will not come back if that is ongoing. Now charging a service fee for credit card payments. I will not come back if that is ongoing. More

by KKING17 Verified Customer Verified Customer

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The staff are friendly and helpful. I do feel your discounts should already be applied on my account or a QR code instead of a paper copy fit not anything for environment purposes. Also I do feel your discounts should already be applied on my account or a QR code instead of a paper copy fit not anything for environment purposes. Also, your mileage warranty does not even meet the standards of $12,000 a year this disappointing. A thank you to service department for keeping me running smoothly. More

by rochellemrowan Verified Customer Verified Customer

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I brought in my car unannounced and was quickly welcomed by Scott Tierney who performed my vehicle intake and provided me several options. Finally, he ordered an UBER for me and when the car was ready they by Scott Tierney who performed my vehicle intake and provided me several options. Finally, he ordered an UBER for me and when the car was ready they returned the car to my home. Excellent service all the way around. thank you, Paul More

by pjeffries0 Verified Customer Verified Customer

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