Scott Thompson
Scott Thompson at MINI of St Louis

Scott Thompson

Service Manager

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
124 Reviews
4.9

124 Reviews

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124 Reviews of Scott Thompson

January 17, 2026

Dealership Rating
Employee Rating

Always very friendly and helpful. Bill tries to find me the mini that will provide smiles for miles More

by tessiehubbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Harada, Erica Wells , Brian

January 14, 2026

Dealership Rating
Employee Rating

I appreciate all of the professionalism that this faculty shows us as customers. I am dedicated to continuing letting MINI of St Louis service my car. They go above and beyond to make me feel welcome every t More

by Jetunst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells , Spencer Holt

Jan 16, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We truly appreciate your trust in us. Our team takes pride in going above and beyond to make every visit welcoming, and your feedback means a great deal to us. We look forward to welcoming you back next visit! :)

January 13, 2026

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Employee Rating

Very professional but easy going. Loved the video of my car inspection and how they kept me posted on everything. Great service all around! More

by Rob Wade
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells , The gentleman who washed and turned my car over to me. Very nice and courteous.

Jan 16, 2026

MINI of St Louis responded

Thank you for the great review! We’re glad to hear you enjoyed the easygoing experience and found the inspection video and updates helpful. We truly appreciate your trust. We look forward to seeing you again!

January 07, 2026

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Employee Rating

Very welcoming environment and Steve did his best to make me comfortable at the place while I was waiting. Brian did an amazing job for taking care of my car and I really appreciate his work. They even clean More

by David Kim
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells , Brian Jernigan

Jan 16, 2026

MINI of St Louis responded

Thank you for taking the time to share your experience! We’re so glad that we provided a welcoming space during your service visit, and we’re pleased everything from the service to the complimentary warranty coverage was a pleasant surprise. We truly appreciate your trust and look forward to welcoming you back again.

December 30, 2025

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Steve and his crew are ALWAYS wonderful. Minis service department is a primary reason why I’m on my third Mini. That and they are so much fun to drive. More

by Mini Lover Cate
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

MINI of St Louis responded

Thank you so much for the wonderful review! We’re thrilled to hear that Steve and our service team consistently take great care of you. Knowing that our service department is a key reason you’re on your third MINI truly means a lot to us. We appreciate your loyalty and look forward to keeping you smiling behind the wheel for many more miles. :)

December 19, 2025

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Wonderful sales team and service department. Friendly, clear, accountable, prompt, A++++ customer care. Highly recommend. More

by Katie
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2026

MINI of St Louis responded

Thank you so much for the fantastic review! We’re thrilled to hear that you had such a positive experience with our sales team and service department. Providing friendly, clear, and prompt care is always our goal. We appreciate your recommendation and look forward to taking care of you again in the future! :)

November 26, 2025

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Employee Rating

The service I received was excellent and I’ll continue to use the dealership thank you for your service More

by Senorjimi
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

Dec 08, 2025

MINI of St Louis responded

Thank you for the great review! We are very pleased that you had an excellent service visit. We look forward to seeing you and your MINI next visit! :)

November 14, 2025

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Clean , very efficient and very friendly, enjoyed walking around and checking out everything Mini Of St Louis had to offer. More

by Hockey_63301@yahoo.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 14, 2025

MINI of St Louis responded

Thanks so much for the great feedback! We're happy to hear you enjoyed your visit and had a chance to explore everything MINI of St. Louis has to offer. We are glad you had a great service visit, and look forward to the next visit!

November 10, 2025

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Employee Rating

Harry made my car purchase process easy and casual. He wanted to ensure I was happy with my purchase. Finance was smooth as well. This is my first purchase at the dealership, and I am very pleased with More

by Tina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re so glad to hear that Harry and our finance team made your first purchase with us smooth and enjoyable. Your satisfaction means a lot to us, and we’re thrilled you’re happy with your new MINI. Welcome to the MINI of St. Louis family!

November 03, 2025

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Employee Rating

Only dealer within 100 miles. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. More

by Noneyabuzzness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2025

MINI of St Louis responded

Hi, We are very sorry to hear that you were disappointed with your service appointment. Our staff is normally very friendly. We are curious what it was that you were charged for or almost charged for that you did not approve. Our normal approval process prevents this from happening. We are always striving to improve. Please contact our Service Manager, Scott Thompson, at 314-644-6464 and let him know what it was, so that we can review and prevent this from happening again. Thank you.

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