Scott Shaffer
Scott Shaffer at Coulter INFINITI
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Scott Shaffer

Assistant Service Manager

Coulter INFINITI

6225 E Test Drive
Mesa, AZ 85206

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4.9
122 Reviews

Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.

Dealership Experience

8 yrs, 11 mos

Industry Experience

24 yrs, 11 mos

Specialties & Trainings

NISSAN OWNER FIRST RECOGNITION 2013-2015

INFINITI OWNER FIRST RECOGNITION 2016-CURRENT

4.9

122 Reviews

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122 Reviews of Scott Shaffer

March 29, 2025

Dealership Rating
Employee Rating

My service manager, Scott Shaffer is professional And does a great job. Always answering my questions and helping me with my service thank you. More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 08, 2025

Dealership Rating
Employee Rating

I want to thank Coulter Infiniti for making my service visit GREAT! It all started when my kid got stuck on the side of the road, she call the service department and EVERYONE was super friendly and attent More

by martinez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Darr, Sophia Said

Mar 12, 2025

Coulter INFINITI responded

Martinez24, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 06, 2025

Dealership Rating
Employee Rating

I like to thank Scott Schafer and the Coulter service department top notch. If you require any service on your Infinity you can rest assured that Scott is the difference between average and professional! More

by Don Barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Coulter INFINITI responded

Hello Don Barker, thank you; we appreciate your feedback! Scott always strives to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Coulter INFINITI!

March 03, 2025

Dealership Rating
Employee Rating

I always get excellent service and the staff is great. Would recommend this dealership to anyone. More

by cedricgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Lopez-Torrero

Mar 08, 2025

Coulter INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Coulter INFINITI!

January 29, 2025

Dealership Rating
Employee Rating

I would like to thank Scott in your service department for his quick response to my service needs. I particularly appreciate his attention to detail and communication. Coulters first class service is by More

by Don Barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Coulter INFINITI responded

Hi Don Barker, thank you for taking the time to leave a review for us at Coulter INFINITI. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!

January 10, 2025

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Employee Rating

Scott is awesome! Professional, Excellent Listener, Incredibly Knowledgeable of Vehicles & Service Options, Solutions Oriented, and a Great Communicator. Our initial s More

by calalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

Coulter INFINITI responded

Calalee, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 04, 2025

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Employee Rating

Scott is the best! So helpful and professional.Highly recommend.Very patient and knowledgeable. Will not go elsewhere More

by majahmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

Coulter INFINITI responded

Majahmd, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 28, 2024

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Employee Rating

Scott always does a great job of getting me in and out also keeping me informed on the service More

by Thomas
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

Coulter INFINITI responded

Thomas, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

December 19, 2024

Dealership Rating
Employee Rating

Scott in service was amazing and that’s why we will be back. Very knowledgeable and very personable. More

by wkclarke63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

Coulter INFINITI responded

Wkclarke63, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 14, 2024

Dealership Rating
Employee Rating

I was vastly overcharged and their findings were totally unfounded. The codes the have us were not the codes we found before my car went to them and are not the codes we found today. They wanted to replace More

by Infoazgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 25, 2025

Coulter INFINITI responded

Infoazgary, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (480) 386-6375.

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