Scott Russo
Scott Russo at Niello Volkswagen
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Scott Russo

Service Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.8
24 Reviews
4.8

24 Reviews

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24 Reviews of Scott Russo

November 06, 2024

Dealership Rating
Employee Rating

From my first contact with Niello Dealership and other communications with sales, financing, purchasing, service and parts, I have received nothing but outstanding service! More

by CTRQUEEN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Alexander Hurlimann, Ronald Stevenson , Jordon/ Mark in vehicle acquisition. Spenser Spouty in sales

Nov 07, 2024

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 02, 2024

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Got’r fixed and down the road. Nice to get this done professionally at Neillo More

by redroverhd
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 03, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 01, 2024

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Best dealership for service, reliability and customer service. Great people, always helpful and care about their customers. More

by d.mattos
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson

Nov 03, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 24, 2024

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Neillo Volkswagen is the only place I have had my car serviced since I purchased it.I trust that Travis and the service department will take excellent care of my car. The care my car receives is importan More

by cmcfarrell
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

Oct 24, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 08, 2024

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Niello vw has always been good to me and I will continue to return. Thanks you More

by BUSFARMER
Service Price Transparency
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Recommend Dealer
Yes
Oct 09, 2024

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

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Professional, courteous and friendly. I would highly recommend Niello volkswagen for purchase of a vehicle and excellent service to family and friends! Above and beyond service! More

by GRANDMARUSSO4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Bybee, Brent Cooper

Sep 26, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 11, 2024

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Employee Rating

Solid dealership experience. Always take care of what I need and make sure I have an understanding of the work that will be done. More

by pilierod1
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson

Sep 11, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 07, 2024

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Employee Rating

Did not help me out at all with battery replacement and should have been covered under warranty and did the minimum to make the customer happy I will be contacting BAR to resolve issue More

by abdulibrahim34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2024

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 29, 2024

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Employee Rating

They made the car buying process, simple, easy and fast! This wasn’t the first car I’ve bought from Niello Volkswagen and it won’t be the last. More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2024

Niello Volkswagen responded

Matt, we are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

August 13, 2024

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excellent work by the entire team and i love this dealer ship thanx again jose More

by SGAGAN1000
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Aug 13, 2024

Niello Volkswagen responded

Thank you so much for your kind words for Jose and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

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