Scott Robinson

During negotiations, a maintenance package covering oil changes for the first couple of years was to be included with the purchase of my new truck. The financial department rushed me through everything, an changes for the first couple of years was to be included with the purchase of my new truck. The financial department rushed me through everything, and met every contractual question with "That's just a standard thing, don't worry and sign it." When returning back for my first first oil change, I was told that I wasn't signed up for the maintenance plan, and instead of finding one of the many people that worked with me to validate any errors, I was sat down for 40 minutes while they printed out my sales paperwork and pretended to go through it. After which, they tapped on the stack of papers and told me "Sorry, it's not in here, there is nothing we can do." After leaving a non-flattering google review, I did receive a phone call telling me that it was indeed and error, and should have been included, and to look out for an email that should correct the error. That email never came, and I have yet to hear from them since. This dealership pedals lies, and deception. More

by HSMITH2 Verified Customer Verified Customer

Report | Print

My salesman and all the members in the truck city ford were so polite and helpful outstanding i would continue to do business with you and recommend my friends and family thank you truck city ford were so polite and helpful outstanding i would continue to do business with you and recommend my friends and family thank you truck city ford More

by 72oscarflores Verified Customer Verified Customer

Report | Print

Great Dealer, Great Customer Service, Andy was Awesome, Very Friendly staff, Great explanation of the vehicles. Very Friendly staff, Great explanation of the vehicles. More

by NateP Verified Customer Verified Customer

Report | Print

It was an easy quick experience . Have already recommended them to other buyers in Buda. Have already recommended them to other buyers in Buda. More

by LEE48 Verified Customer Verified Customer

Report | Print

My point of contact John Jones was awesome and extremely helpful. I do think head management could have given a bit more in way of discount, or at minimum a complimentary 1st oil change free. helpful. I do think head management could have given a bit more in way of discount, or at minimum a complimentary 1st oil change free. More

by AMON.RYAN Verified Customer Verified Customer

Report | Print

The entire process was easy from start to finish, even after i changed course halfway through the process to pull a vehicle from a sister store. They honored the discounting that was provided to me orig after i changed course halfway through the process to pull a vehicle from a sister store. They honored the discounting that was provided to me originally, to the new vehicle that was not on their lot. This was our second purchase and will not be our last. More

by CLAYTON257 Verified Customer Verified Customer

Report | Print

Bob and Scott were ready for me when I came in, test drove the truck and made the deal . George in F and I was great as well . I like the Delivery person drove the truck and made the deal . George in F and I was great as well . I like the Delivery person More

by JIMR1 Verified Customer Verified Customer

Report | Print

Stephen is the best salesman, very helpful and even went out of his way to get another dealers truck to meet our needs. out of his way to get another dealers truck to meet our needs. More

Report | Print

Everything went well. Was in and out pretty quick. Would recommend Bob as your sales guy if you want to buy a vehicle. Was in and out pretty quick. Would recommend Bob as your sales guy if you want to buy a vehicle. More

Report | Print

the TCF team was great, patient, supportive of my requirements for a vehicle! From Eddie, Jeff, Scott, Anita, Nate, Mike, Blake, Lauri and all, they were great to work with. Even with a hiccup, eve requirements for a vehicle! From Eddie, Jeff, Scott, Anita, Nate, Mike, Blake, Lauri and all, they were great to work with. Even with a hiccup, everyone was great and quick to respond. they were great in 2010 and great now. thank you all, More

by DKMORRIS100 Verified Customer Verified Customer

Report | Print