Scott Ribble

Fletcher Jones, Jamboree, Newport Beach and Mercedes Benz Road Assistance has Awful, AWFUL service. About 6 months ago, I bought one of the latest and most expensive Mercedes models from Fletcher Jones, J Road Assistance has Awful, AWFUL service. About 6 months ago, I bought one of the latest and most expensive Mercedes models from Fletcher Jones, Jamboree Rd, Newport Beach. Yesterday, I needed road assistance while driving home from a trip. I got stuck for 8 hours at the side of a very high trafficked freeway in extreme heat with a sick passenger onboard. Mercedes Road assistance service kept bouncing me around for hours, while we had no water or access to anything in the middle of nowhere. I am already paying monthly for these services but after 8 hours of waiting, I ended up calling emergency highway patrol and they called for a tow truck for me. I ended up paying almost $800 out of pocket for a 10-minute tow ride. The Tow truck driver that is contracted with Highway patrol told me that I am not the only one and that Mercedes customer service is awful. A trip that normally takes about 6-7 hours took me about 19 hours. Once I reached out to Fletcher Jones in Jamboree, where I bought the car, they were insensitive and rude and showed no empathy. I was still much shaken from all that had happened and hadn't slept for almost 24 hours. They told me that they only sell the product and have no responsibility for what happened. They referred me to a general customer assistance center for Mercedes Benz. Instead of taking care of my current situation, they tried to sell me another car. My response was that I would return this one if I could and that I would NEVER EVER go back there to purchase another car. My sick passenger has neurological disorder. Heat, stressful situations and no access to medicine and bathroom, worsen his health condition substantially and can lead to life threatening situations. I explained this to the road assistance services when I called them several times. I also brought this up when I went to Fletcher Jones with my complaint. Their only response was that they were sorry for what happened, but they only sell the cars and have no responsibility for what happened. In the past, I used my other cars, Toyota, Nissan, and Mazda for the same trip many times and never had any issues. This time because I had a sick passenger, I thought I would take the safer car "The Mercedes" that I pay for better service, but it turned to a NIGHTNARE, and the worst part was how I was treated when I went to seek help at my dealership (Fletcher Jones, Jamboree). Bob Evans, Guest Experience Director was very rude, arrogant and gave me Mercedes contact number that doesn't work (wrong information). The Sales manager, Scott Ribble was even worse and told me that all he could is to sell me another car. He also lied that he would call Mercedes on my behalf and call me back with an answer before end of day. It has been almost a week and he has not called me back yet. Due to all these stress and dehydration, I ended up taking my sick passenger to an emergency visit with his Cardiologist and he is still undergoing observation and heart monitoring. Unfortunately the lowest rating option is 1*. My choice would have been -* (VERY POOR), if that option existed. I wish nobody get to experience what I went through last Sunday, 7/14/24 and want to share my experience with potential buyers. More

Report | Print

Scott Ribble was a great sales consultant. He was informative, responsive and listened. We really appreciated working with Scott to find the car we wanted. The sales process was smooth snd me He was informative, responsive and listened. We really appreciated working with Scott to find the car we wanted. The sales process was smooth snd met our needs. Landed the perfect car for us. Highly recommend Scott Ribble at Fletcher Jones. More

Report | Print

Great service! This is our fourth car over the years. We live in Orange County and love your service. live in Orange County and love your service. More

Report | Print

Excellent staff and it’s always a no hassle experience when having to bring our car in for service. when having to bring our car in for service. More

Report | Print

Hi, peter was great sales consultant.He approached to Hi, peter was great sales consultant. He approached to client exceptionally nice and professional. When I decide to return first car , he trust me s Hi, peter was great sales consultant. He approached to client exceptionally nice and professional. When I decide to return first car , he trust me so I was not sad that my first choose gls 450 was so noisy when I pushed accelerated. More

Report | Print