Scott Mancabelli
Scott Mancabelli at Valley Motor City

Scott Mancabelli

Sales

Valley Motor City

4100 State Road
Cuyahoga Falls, OH 44223

5.0
34 Reviews
5.0

34 Reviews

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34 Reviews of Scott Mancabelli

December 21, 2024

Dealership Rating
Employee Rating

Scott is awesome, very friendly . He’s natural and don’t put pressure on the customer. Scott needs a raise :)✌️!!!! More

by Ro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 18, 2024

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Fantastic service and they take good care of customers. Would absolutely recommend them for sales and service. More

by SJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Betsy Moles, David Bundus

December 14, 2024

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Employee Rating

It was a pleasure working with Scott. He went out of his way many times to help me with my car purchase. Out of visiting 4 different dealerships, Scott was the only one who warmed up the More

by Hope Duncan
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott Foster

December 05, 2024

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Employee Rating

I had an amazing experience at this dealership yesterday. They gave me absolutely no xx and were 100% transparent. Salesman Ronald (Scott) was phenomenal. I will definitely recommend to family and friend More

by Jill RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2024

Valley Motor City responded

Thank you so much for the nice review. Scott is a valued member of our Valley Team. Enjoy your new Jeep!

September 10, 2024

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Employee Rating

The service staff at Valley Motor city is always professional, honest and caring to my service needs. I’m usually in and out in under the time they tell me it will be done. Bought many vehicles from More

by TkTundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zee

August 29, 2024

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Employee Rating

AJ & Scott were amazing! Very transparent and easy to work with. We bonded immediately like family. This is my 4th lease and for the 1st time I finally understand all the j More

by dd_hastings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Machor , AJ

October 19, 2021

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Employee Rating

I've been looking for a new Pacifica with very specific specs (silver, gray seats, awd, sunroof, nav) for several months- searching on the Chrysler corporate site, looking all over the east side of the cou More

by Paul Allen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2021

Valley Motor City responded

Everyone here loves to hear from customers like you! Thanks for giving Falls Motor City a chance, and for leaving such wonderful feedback! We hope you enjoy your Chrysler Pacifica!

October 18, 2020

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Employee Rating

Pathetic...dont go there!!! There are far better dealers out there. Drove 100 miles to get there with $16,000 cash in hand. Salesman had no personality tried to sell me a car without being able to take it f More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 20, 2020

Valley Motor City responded

Hi Chris, thank you so much for the feedback. As you know, when shopping for used vehicles, there are many variables that go into pricing. Based on your 100-mile drive to our dealership, we hope that our price was at least a little competitive. As you know, one of our sales managers spoke with you in length about your experience with our salesperson. You later admitted you understood our policy for not allowing customers to drive high-powered sports cars without agreeing to numbers and getting approved at the bank first. We confirmed we would make sure you test drove our vehicle before signing any paperwork for taking ownership. Once we agreed to numbers, you allowed our dealership to send your information to the banks in an attempt to get you approved. You offered two separate co-signers in an attempt to help get you financed based on your credit history. Unfortunately, you were not approved. We have tried explaining multiple times that our dealership does not make credit decisions. We rely on the customer's information that is sent to the bank for approval. We, too, are disappointed we could not help you purchase your "dream car." Please feel free to reach out to discuss any confusion you may still have on the approval process. Sincerely, Chris Richardson, Sales Manager, Chris@fallsmotorcity.com, 330.929.5700.

Oct 20, 2020

Chris responded

They should have disclosed up front your policy about not test driving a vehicle before purchase. Prior to coming to your location, I had been all over the state of Ohio plus a couple of neighboring states and was greeted with hospitality and handed the keys to numerous cars to take for a test drive without any identification required and on most occasions without anybody present in the vehicle with me. Why would anybody start a purchase without first test driving a vehicle to see if it is what they want and that there are no defects in it . Regarding the credit thing, I was up front with the Salesman and he refused to really want to work any numbers out with me when my goal was to buy it outright. A bag of rocks would have a better personality than the Salesman. I thank Chris for his help, however nobody listened when I tried to explain my credit situation and I did not have a discharge letter. Again I felt like it was either how I was dressed or they were only worried about getting the money that I brought up with me. I understand you guys don't make credit decisions for the bank however my brother was a car salesman and I understand how it all works between the dealerships and the banks. Another dealership got a vehicle in, not the color I want, but a beautiful car nevertheless and was able to work out a deal with me including credit .....45 minutes later I walked out what a great car including financing with a low APR and no letter required.

February 07, 2020

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Hands down the best experience!! WOW! I truly could not say enough nice things about the employees at Falls Motor City. I had the opportunity to work with Scott Mancabelli, Tony Varn, More

by Alyssa N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Pedone, Tony Varn

Feb 10, 2020

Valley Motor City responded

Thank you for sharing this wonderful feedback with us, Alyssa! It is great to hear about your experience with Scott, Tony, and Mike. We are proud to provide you with the exceptional service you deserve and we greatly appreciate your support. Congratulations on your new dream Jeep, we hope you love every moment in your new Wrangler Sahara Altitude!

September 11, 2019

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Employee Rating

Friendly salesman, great prices I bought my car in March of 2018 - Scott was very helpful and knowledgeable on the ford focus’ I was looking at. He helped me ease through my first ev More

by Kerriann16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2019

Valley Motor City responded

Reviews like yours are truly a breath of fresh air! Scott is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. The Falls Motor City Team.

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