Scott Lubratich

6/21/24 - I purchased my 2021 s580, with 8k miles on it, 3 weeks ago from Fletcher Jones, Newport Beach. Paid cash. The vehicle has a full warranty on it. Car broke down on a desolate road at 7:00 am 2 week 3 weeks ago from Fletcher Jones, Newport Beach. Paid cash. The vehicle has a full warranty on it. Car broke down on a desolate road at 7:00 am 2 weeks after I purchased it (after I drove it just 250 miles). The car , without warning, shut down and wheels locked up. Frightening, to say the least. Car towed to Oxnard Mercedes where it has sat for the past 13 days. Management from both dealers blaming one another for lack of service. In the meantime, I do not have my "new" car. Lots of apologies from Fletcher Jones. I have made over 30 phone calls, and multiple emails to include the Newport Beach General Manager. No response from him. His admin assistant called me today but ended up arguing with me. Still no call from MB USA. Disappointing service would be an understatement. I believe i may have been sold a "lemon". More

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Scott continues to be excellent and goes above and beyond to make sure everything is perfect. Dealing with Scott is a pleasure and I look forward to purchasing many more vehicles in the coming years! to make sure everything is perfect. Dealing with Scott is a pleasure and I look forward to purchasing many more vehicles in the coming years! Very happy with how Scott and his team at Fletcher Jones have all made me feel welcome and valued as a customer. Paul T More

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JOON, What can I say, Thanks . .. NO, Thank you SO Very Much for the exceptional service on not one, but two sales experiences in less that 6 months. Joon Lee is the consummate prof .. NO, Thank you SO Very Much for the exceptional service on not one, but two sales experiences in less that 6 months. Joon Lee is the consummate professional, each and every call, returned within minutes, if not seconds - a true professional and did I say he knows his stuff - he KNOWS his stuff! And ... when it came time to demonstrate the features of the car, after an hour or so, I almost had to kick him out as he was so excited to show me every single detail and explain all questions I had and could anticipate. I'd also like to thank Scott Lubratich for his special handling of a tricky out of state registration situation which popped up. My brother purchased 2 Mercedes, referred me for my two and believe me, I'll be back - these guys are the best and truly - THE reason why I drove 1300 miles down from Seattle to purchase from them, and I'll do it again. Honestly, I love the road trips in new Mercedes as well. More

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Ray Hashemi, Scott Lubratich, Shadi Moghadam, Josh Lacopetti are exceptional individuals with high professionalism and outstanding customer service. I have bought many cars but this was the best exper Lacopetti are exceptional individuals with high professionalism and outstanding customer service. I have bought many cars but this was the best experience! More

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I recently purchased a C63 amg from fletcher jones motorcars in Newport beach, California. I live in Texas and the entire process was handled in the most unprofessional way. 1) sales person was great motorcars in Newport beach, California. I live in Texas and the entire process was handled in the most unprofessional way. 1) sales person was great until I sent a $5,000 deposit to reserve the vehicle, once he received it, as much as I tried to contact him, I never heard from him again. 2) finance department sent me papers to sign in front of a notary, well they didn’t send all the documents so we had to do this process twice. Waste of time. 3) car was supposed to be shipped on a covered truck for protection, waited for almost 2 weeks for a covered truck, then the car is finally shipped in an uncovered truck. When I called to question it they said it was a system error. 4) I was told they would handle all the title and registration process and that all I would have to do is get the car inspected in Texas. I then would have to send the original report to an office in Irvine California, so I did. I sent the document, waited for 3 weeks and did not get the license plate so I contacted the dealer again. They apologized and said the documentation was not complete and there were other papers I needed to sign and send to them. Why didn’t they contact me when they received what I sent to tell me there were still more papers to sign? 5) frustrated with all this process I wrote an email to the general manager, mr Ed Kogan, he never bothered responding or even acknowledging my email. Last thing, when I got the car and started driving it, a supposedly certified car, at around 60mph the vehicle started shaking, took it to my local dealership and they said a rim was damaged and needed to be replaced. They tried calling the dealer that sold me the car but they never returned their call either. HORRIBLE EXPERIENCE !!! More

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"Customer Service Excellence" My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of s My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of service categories. The servicing tasks were completed within the estimated timeline with total efficiency and professionalism. From Drop off to Pick up I was impressed with the entire servicing team ... the courteous support given to me as a customer and to the exceptional care taken with my vehicle. The FJ Team exceeded my expectations and instilled a strong sense of confidence in future scheduled maintenance for my vehicle. Andrew Marshall More

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Outstanding Professionalism Scott was awesome to work with. Throughout the entire process, he was efficient and understood what level of sale we were right from the beginning ev Scott was awesome to work with. Throughout the entire process, he was efficient and understood what level of sale we were right from the beginning even with us being out of state. Thank you Scott!!! More

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Sales Experience Scott Lubratich was excellent. He was incredibly knowledgeable about the different models. We had to custom order the car and he kept me apprised du Scott Lubratich was excellent. He was incredibly knowledgeable about the different models. We had to custom order the car and he kept me apprised during the months of where things were in the process. He has gone over the car with us and was excellent. This has been the best car buying experience that I have had!!! More

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Best dealership around! The staff at Fletcher Jones Mercedes is by far the best around, Eric and Scott were nothing less than exceptional, they took my wife and my requests a The staff at Fletcher Jones Mercedes is by far the best around, Eric and Scott were nothing less than exceptional, they took my wife and my requests and made them reality, will always be a lifelong member because of them! More

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First-class performance Their entire team exhibits the kind of poise, purpose, and professionalism that reinforces the strength of the Mercedes brand, legacy, and market posi Their entire team exhibits the kind of poise, purpose, and professionalism that reinforces the strength of the Mercedes brand, legacy, and market position. Very impressive. More

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