Scott Gilmore

Always friendly--taking their time with you--going over what is done with your car what is done with your car More

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One star because 0 is not an option. I have given this dealership the benifit of the doubt since 2020 when they were unable to diagnosis my Ford Flex issues and left me no choice but to I have given this dealership the benifit of the doubt since 2020 when they were unable to diagnosis my Ford Flex issues and left me no choice but to trade it off for a different vehicle. Dealership has gone from mediocre service to absolutely poor performance. No phone calls or updates from service. I had to call to get updates. In the end it took two days to diagnosis, no loaner vehicles and they expected me to pay $9.2K to fix two known Technical Service Bulletion related issues, one for CDF transmission issue and the other the for the widely know cam phaser failures. Extended warranty went out 2 months prior. Feeble attempts to provide any customer satisfaction or service. I recommend staying as far away as possible from this dealership. Too bad I really liked my truck and Ford's amenities, but proven unreliable mechanically not once, but twice More

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Service was prompt and thorough. The service coordinator reviewed everything including the recommended parts for the 20K mile milestone. The service coordinator reviewed everything including the recommended parts for the 20K mile milestone. More

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Steven Cooper did everything he promised. He was fast courteous and friendly. I was very impressed with the service. He was fast courteous and friendly. I was very impressed with the service. More

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