Scott Erickson

Your service department more than tripled the cost of parts and didn't address the issue. Instead they replaced other parts and didn't address the issue I brought it in with. They were able to assess the parts and didn't address the issue. Instead they replaced other parts and didn't address the issue I brought it in with. They were able to assess the leak but waited until after the first repair to quote a new repair at over 7k. 6k in parts that I can buy for 1/5 the cost they quoted. Absolutely unacceptable the amount of price gouging your service team and writer practice. All platforms will get a review with data supporting this visit. Unless there us something your team is willing to compensate for this experience. Absolutely the single worst mechanic visit I've experienced in my 37 years. More

by torgrimson1 Verified Customer Verified Customer

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The sales department was easy to work with. I did not like the service advisor. The service manager was good too. I was given a warranty that didn’t cover the things that broke on the car, but I did not like the service advisor. The service manager was good too. I was given a warranty that didn’t cover the things that broke on the car, but the finance guy, Ryan, agreed to pay for the labor if I paid for the part. I ended up just taking the vehicle and will fix it at home. The other service advisor I spoke with took my payment for the diagnosis fees. Not sure I’ll ever go back if I have to deal with the other woman. Overall, not the best experience but it could’ve been worse. More

by schultzdonaldl Verified Customer Verified Customer

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Problems with the vehicle not presented during sale, salesman made false promises of a second key but was not fulfilled. Two major problems include the rotors needing replacement, worn breaks, and trans salesman made false promises of a second key but was not fulfilled. Two major problems include the rotors needing replacement, worn breaks, and transmission issues during reverse and drive. They did have their maintenance take a look and they could not "recreate" the issue but it is still very apparent regardless of their lack of diagnosis. I've felt as though they have treated me as ignorant, thinking I'm uninformed of mechanics. I have voiced my concerns and have yet to get any response. My Google review reflects such treatment. More

by natosha Verified Customer Verified Customer

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Andrew is the best, he deserves a raise;) He also leads a hard working and caring team. hard working and caring team. More

by allison31 Verified Customer Verified Customer

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Nate was very helpful and stayed in communication with me through the entire process. He explained everything clearly and so I felt better about getting all of the work done there. through the entire process. He explained everything clearly and so I felt better about getting all of the work done there. More

by DFBSNYDER Verified Customer Verified Customer

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Appointment was scheduled without oil filters in stock. Incorrect mats ordered and left in the back of car without install. Car was not washed as advertised Incorrect mats ordered and left in the back of car without install. Car was not washed as advertised More

by rachelhedrington Verified Customer Verified Customer

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People are friendly, helpful, and the service is great. thank you. satisfied customer thank you thank you. satisfied customer thank you More

by TEPIEW Verified Customer Verified Customer

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I feel that Nate Razim is probably the best in his dept ! !!!! He arranged and made calls to have me picked up after repairs were completed. He treated me as though I was the only customer in the receiving !!!! He arranged and made calls to have me picked up after repairs were completed. He treated me as though I was the only customer in the receiving dept. where I brought my car !! Made me feel so special and made my day with his smile and his knowledge about my problem. And I have been a customer for over 30 years !! Thank you Nate More

by TCORBIN13 Verified Customer Verified Customer

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Friendly, courteous and respectful. I like how quick they respond and help with my service and go above others with a nice vehicle wash. All the staff is very friendly and nice. I like how quick they respond and help with my service and go above others with a nice vehicle wash. All the staff is very friendly and nice. More

by jody.kistner Verified Customer Verified Customer

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Always a good place to do business. Good culture good employees comfortable being there great Good culture good employees comfortable being there great More

by jschlege1 Verified Customer Verified Customer

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