Scott Derryberry

I had an appointment for 9:00 am, my car never got looked at apparently they are to busy in which I understand these things happen. What I don’t understand is they did not call to let me know. I finally call at apparently they are to busy in which I understand these things happen. What I don’t understand is they did not call to let me know. I finally called them at 4:30 pm to find this out and they assumed they could just keep my car all weekend and maybe look at it Monday to me that is unacceptable as I need my car for work. Very disappointed 😔 More

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I used Iron City Ford when i needed to purchase an vehicle. And now i use them to service that vehicle. They are awesome, you will be pleased with there customer service!!! vehicle. And now i use them to service that vehicle. They are awesome, you will be pleased with there customer service!!! More

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I had to take my explorer in to get checked out because the repair shop I took it to said that it had to have a code cleared out by the dealer. We took the car into Iron City Ford and told them what was ha the repair shop I took it to said that it had to have a code cleared out by the dealer. We took the car into Iron City Ford and told them what was happening and that the car also had a recall and we wanted to get it fixed. They called back and said that a part we had just had replaced was to blame and that it needed to be repaired because it was faulty. We gave the ok for the fix and told them to do everything else on the list but 2 other things. When I picked up the car it was having the same issues and same lights were on. My husband was pretty much told sorry about your luck, and if they looked at it again we would be starting over with another diagnostic fee and paying again. I paid almost $1000.00 for an oil change because absolutely nothing is fixed on my car. They did not even clear out the lights or address the recalls ? I am not a happy customer but Iron City had not problem sending right out the door with a broke car and $1k less 🙁 More

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