Scott Beaker

Took my 2022 silverado in for service for a radio problem. Can not get text messages or text message notifications on the radio. So when I am in my truck I have no clue when someone texts me. After s problem. Can not get text messages or text message notifications on the radio. So when I am in my truck I have no clue when someone texts me. After several weeks at the dealership they could not figure out what to do and ended up sending it to the body shop for paint repairs. Scott Estey was my sales rep. DO NOT USE HIM. I called Scott about a scratch that went down the whole passenger side. He kept telling me he would speak to the bodyshop and just gave me the run around for al.ost 7 months. I was able to talk with the sales manager Cory and he made it right asap. Thank you Cory. My service guy Mike Mcdonald was great but in the end the tech could not get my radio working right. So now I have filed a complaint with Gm over this radio problem. Also the bodyshop broke a push pin on my door panel causing the pin to damage the door panel. There was a module hanging from under my truck that should have been installed behind the license plate. I had to fix both problems myself. More

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The people that I work with were all very nice and helpful and very helpful with my purchase, however after spending about five hours in the dealership and after driving home, I realized that the car helpful and very helpful with my purchase, however after spending about five hours in the dealership and after driving home, I realized that the car was much smaller than the car I traded in. I called the next morning to rescind the transaction before the dealership opened and my salesperson Scott said he would check to see if that was possible but he doubted I would be allowed to cancel my purchase because the paperwork had already been sent to the Secretary of State. I did contact the Secretary of State and the Michigan department of treasury and was told that it was possible to rescind the purchase and I was given a form to complete to get the tax monies back. After a week of multiple phone calls and much angst on my part, I was told that the dealership would not allow me to cancel the purchase and get my old car back. Needless to say I was very disappointed. I do understand that it was at the dealership’s discretion to allow me to rescind the contract but after driving home, I realized how much smaller the new car was than my trade in and that the new car would not have the same space to carry the things that I needed to carry. I admit that I made the mistake as I thought that the CT5 was supposed to be the same size as the XTS that I traded in. More

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Used truck purchase Above and beyond to make buying a newer user truck easy and enjoyable! Excellent team but Scott in particular. Excellent dealership that makes buying Above and beyond to make buying a newer user truck easy and enjoyable! Excellent team but Scott in particular. Excellent dealership that makes buying a vehicle fun. Honest smart and funny group that enjoys what they do and it shows! More

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