Scott Atkinson

"Mechanic" left a half tight quart of oil in my car. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. Service manager was rude and refused to replace my carpet and gave some lame excuse how it's my fault because I provided my own oil among other lame excuses. Said he could pressure wash it. FOH. I will never bring my car back and I will advise the entire local Z and G community not to as well. More

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New car Shane and his people are awesome! Very kind and very helpful. If you need a vehicle I would definitely check them out. Awesome customer service Shane and his people are awesome! Very kind and very helpful. If you need a vehicle I would definitely check them out. Awesome customer service More

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Car keeps going to idle when driving Hi I sent my car in for the second time for you to try and tell me why it is doing this, they did a second diagnostic test and charged me a second tim Hi I sent my car in for the second time for you to try and tell me why it is doing this, they did a second diagnostic test and charged me a second time to, 12/05/18 16055493/2 and 02/09/19 16058351/1 they rattled off a bunch of codes from the transmission and said it would cost me $4000.00, they did not give any other suggestions, i can not believe that it is only the transmission,the fist time they changed the tran lines topped the oil drove it and said it was fine, then this time i was told it had the wrong oil, this is my sons car and has not got much of an income, and the first time I took it in they put a new battery in, and when we picked it up they had to jump it off when we got home I had to replace it, so I am little upset. and will have a hard time recommending you. Chris Holland for my son Nathanael More

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Worst Customer Service for such a Great Brand! We bought 2013 Nissan Pathfinder from Ted Russell. Sales Rep keep calling us to leave 10/10 review. However, where certain sale issues were not resol We bought 2013 Nissan Pathfinder from Ted Russell. Sales Rep keep calling us to leave 10/10 review. However, where certain sale issues were not resolved to our satisfaction, we reviewed with less than 9/10 review. Since then, the customer service and service department there had been horrible with us even for factory recalls, pre-paid oil-change appointments. For couple of service issues such as tires, visor and rubber moulding Ted Russel gave us quotes that are hundreds of $$$ higher than their competition just to deter us from coming there. The dealership advertises a replacement vehicle if you set up factory-recommended Warranty, but when you go there- "we do not have loaner vehicles today," which is almost everyday response. From their Sales reps to service managers, we have had horrible, rude and very un-professional experience. It is as if they forgot to smile the moment after you closed the deal. While you are making the deal, they offer you snacks and coffee, and make you comfortable but as soon as you bought the vehicle, their unprofessionalism is clearly palpable in their attitude and rudest customer service. Even Nissan recommended us to go to their competitor for future services and transferred our paid warranty to this other dealership. And we have had great experience at this other dealership- from free car wash to loaner vehicle for any service needing more than 2 hours. I will never do business with Ted Russell. I will encourage you do your homework before you go to Ted Russell. Call Nissan and ask them for the ratings of customer service. Do not let the perk based customer reviews on Google fool you! If anyone needs proofs of allegations I made, I can send them my receipts. More

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got good service Murano needed AC compressor; took me immediately though it was 3:00, parts in stock, good fair price. Car fixed, washed/polished, Happy all around. Murano needed AC compressor; took me immediately though it was 3:00, parts in stock, good fair price. Car fixed, washed/polished, Happy all around. Thanks More

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Service I have used Ted Russell's service department ever since I bought my 2014 Titan new at their dealership. I have had nothing but great service every tim I have used Ted Russell's service department ever since I bought my 2014 Titan new at their dealership. I have had nothing but great service every time. I would recommend this dealership and their service department to anyone. More

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09 Murano Service Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they d Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they did so promptly and at no charge. I’ve had both vehicles serviced there for routine oil changes, and they’ve always done what I’ve requested with minimum upsell pressure. Thank you, Doug Hays (09 Murano and 2016 Frontier 4x4) More

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Did not feel like the customer was first I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be rep I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be reprogrammed, being one of the reasons I had got a good deal on the car, It was still under factory warranty so they fixed it and since it was close to the 10,000 mile mark I had them preform the scheduled maintenance for that mile mark. Everything on the report came back normal, after they preformed their multi-point inspection. Later on that day I am driving and my automatic car starts jerking real bad and has almost no reaction to the accelerator. So I call back to try to find out what is going on and I make an appointment to get the transmission looked at. During the appointment in where I am getting my transmission looked at they inform me that there is water in the transmission and that has probably voided my warranty on my transmission. So I sit in the waiting room from 9 am to about 1 pm when Scott comes up to me and says that it looks more than likely that they are going to void my warranty and that it could take a day or two for us to actually hear back from them, also you have a part missing and Ill just point that out to you. At this point I am extremely frustrated. So I call Ole Ben Franklin and they inform me that this is not the first time that Ted Russel Nissan has tried to void a warranty on a car that has been purchased from Ole Ben Franklin. They send me to Twin City Nissan where I show them both reports from both visits. And they inform me that the part that I was missing was probably the reason why I had water in my transmission and that Ted Russel might have taken the part themselves because this isn't the first time they have tried to void someone's warranty from Ole Ben Franklin. I am appalled that they let a customer get thrown in the middle of dealership politics because apparently Ted Russel used to own Ole Ben Franklin. Twin City Nissan ordered me a new transmission and wanted to take care of me from the moment I got there. The only thing Scott wanted to do was tell me that my warranty was voided and there was nothing I could do but take it up with Ole Ben Franklin. Scott you are a piece of xxxx. Your company motto is Customer first and all you wanted to do was xxxx me out of my warranty. I had the car for 2 weeks clearly it is my fault. Don't go to Ted Russel for service, Scott even told me the people they have working there are "Just like Jiffylube they don't really know what is going on" which was his excuse to why they didn't see the part missing the first time. More

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Absolute terrible service department This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is still on. I have been charged close to $2000 dollars and more than likely they will want to charge me more Thursday. Personally. i would not let them change a tire. More

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My daughter's car would not start-suspected the starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently and timely and did what he said that he would do. I highly recommend Scott and the service team at Ted Russell. More

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