Saul Cabrales

In May, they sold me a 2018 kicks that had several issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall a issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall at stoplights, the front collision sensor came on, the check engine light came on, the A/C wasn't working and when I would back up to the left, the suspension would make a loud popping noise. It was a nightmare having to put it back in their service department several times only to keep getting it back unfixed. The Kicks was still making the popping noise so I traded it in. And I had to plead with them to get them to give me loaners when it would go back into service. They always had an excuse to not give me one and I had to fight for one. It was like pulling teeth to get them to give me a loaner anytime. So I traded the Kicks in for a Rogue which also comes with their certified pre-owned guarantee and they obviously didn't do their due diligence to inspect this one before selling it to me either because right away, I noticed noise in the suspension of this one as well and the c port went out, got very hot and I was afraid it would start a fire. They also sold it to me with very low tread on the tires so when I got a nail in my tire, I had to replace all 4 in the first month after purchasing this vehicle. When I called them to try to get service because replacing the right front axel didn't fix the noise, they wanted me to drop the car off for an entire day without a loaner which is completely unreasonable. I lost a lot of time money by having to keep putting the kicks in their service department and then having to trade it in because they couldn't fix the issue with the Kicks. I did have a lawyer send them a letter because they were outright refusing to give me a loaner because they falsely accused me of using their loaners for rideshare and delivery services. I used a legal plan that I have that covers demand letters but I do not have an attorney retained. And of course I filed a complaint with the attorney general after all of the stress and difficulties this dealer has put me though. Another mechanic diagnosed it in less than two hours. Why are they so unreasonable and asking to drop it off for an entire day to diagnose a car without a loaner? I have all of my proof of all of this ready to go for arbitration. I will retain a lawyer now that Neil Becker called to yell at me and they had the audacity to respond to my complaint saying they've bent over backwards for me. How is making me fight to get a loaner after you sold me a faulty car bending over backwards? What a joke. They're about to find out legally that they can't just not service my vehicle when it came with their gerald lifetime warranty. More

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Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole. I've purchased 3 vehicles and I'm very satisfied with them as a whole. More

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If I could rate this dealership a zero I would. We have bought 4 cars from them. My husband came in for a free cabin air filter that we got from an email that Nissan sent out… we took the car in an We have bought 4 cars from them. My husband came in for a free cabin air filter that we got from an email that Nissan sent out… we took the car in and they performed diagnostic checks and said everything was good. The same day the car would not start/ we thought it was related to replacement of the cabin filter .The battery check on the diagnostic test said it was good- from Gerald- we called the service dept and they told us to bring it in and they would check it. The car died on us twice. We dealt with David Rhea ( the Service manager)and that is where our trouble began. They were terrible and treated a 20 plus year customer horrible. We ended up getting the battery free and this David said to my husband that if I give this free to you , you cannot come back in here to service any one of our cars.. we thought he was having a bad day. Fast forward and we made an apt for our Armada for an oil change thru the PMA program. We got a confirmation via email and phone that our oil change was confirmed. We got there and he was told they would not service us anymore- this is ridiculous. So supposedly we have the Gerald Lifetime Warranty from them on our cars- now what. This place has definitely changed over the past few years and not for the good. When my husband drove in there the bays were empty….I think this is a sign of how they are treating their customers. Stay away from here- they don’t deserve your business. Take it somewhere else…We paid for two tows on the Armada , Gerald would not come out to check it out since they just worked on the car, since they had no one available. Who does this David Rhea think he is? We didn’t come in to get a free battery we wanted our car properly serviced from a Nissan dealership…keep driving and head to another dealership!!!!!! More

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All I hear is Customer Care, but I got none. Waited all day for a status call back and never heard back. Even the automatic texting, I sent a text and no response. Some guy name Saul was supp Waited all day for a status call back and never heard back. Even the automatic texting, I sent a text and no response. Some guy name Saul was supposed to be my contact, no response. Had to call a 3rd time and ask for a manager. Spoke to Brad and got an excuse. Saul let for the day, I asked, and no one took over his customers. I will never do business with Gerald Nissan of Naperville; I tried once when I first bought my Nissan, made the mistake to give them another try. They have not changed. Brad did me a favor, I call another auto shop, I will be saving almost $300 that this dealership could have made but lack of leadership, and I’m going to have the auto shop do the work. If I'm going to be paying top dollar, I want at least good customer care, not employees that look like your bothering them or see you waiting and no one take the initiative to help a customer. Poor leadership, high prices, and zero customer care. More

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Service is always amazing but this time whatever software was upgrade for the radio and navigation didn’t fix the issue my clock continues to change and the oil change reminder/ notification is back. was upgrade for the radio and navigation didn’t fix the issue my clock continues to change and the oil change reminder/ notification is back. More

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Hour for oil change and tire rotation. Free coffee and wifi. Under $80. Cant beat that Free coffee and wifi. Under $80. Cant beat that More

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I am always happy with the excellent service from your service department! No complaints from me. service department! No complaints from me. More

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Every Nissan associate I encountered in the service area was friendly, professional and knowledgeable. I was there for a recall, but they told me there was an additional recall as well and took care of it was friendly, professional and knowledgeable. I was there for a recall, but they told me there was an additional recall as well and took care of it at the same time, which I appreciated. The waiting area was clean and well maintained, with beverages and snacks too. The only disappointment was the recall notice I had offered free windshield wipers if I brought my car in for the recall, I was told that offer had expired a week or so prior. Other than that I was pleased with everything including the car wash!!! More

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My go-to place for all my service! Friendly, quick and reliable. Saul even gave me a tip on starting my car if the key fob battery is gone. Friendly, quick and reliable. Saul even gave me a tip on starting my car if the key fob battery is gone. More

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Appreciated the prompt courteous attention to my unscheduled safety fix and explanation and follow up ordering part! Thank You unscheduled safety fix and explanation and follow up ordering part! Thank You More

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