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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa
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Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.4
18 Reviews
4.4

18 Reviews

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18 Reviews of Sarena Hansen

February 23, 2025

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Employee Rating

Upon arrival Not one staff member welcomed me in the building very rude and unprofessional if if wasn’t for the Free oil change I will never return More

by Klockett09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti, Edward Porter, Connor Sawyer, Ajmal Taujoo

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February 22, 2025

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Employee Rating

Great service every time I come in, I appreciate everything so far. Thank you so much More

by NANA19255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Edward Porter

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Feb 23, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

February 22, 2025

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Employee Rating

She handled everything very well made me feel very Comfortable everything that I asked her she knew what she was talking about More

by MRAWLING1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

Dealership Rating
Employee Rating

Russ Darrow was an amazing experience in the time of need . Thank you for your help More

by Keke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Christy, Jaylen Smith, Matt Kiscellus, Grayson Ludovicus, Matt Czaplewski, Athanasios Almouti, Edward Porter, Connor Sawyer, Ajmal Taujoo

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Feb 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

Dealership Rating
Employee Rating

I was quoted a 1 hour wait, and was stuck for 3 hours without warning. More

by LIAMBARBER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti, Edward Porter, Connor Sawyer, Ajmal Taujoo

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Feb 22, 2025

Russ Darrow Kia of Wauwatosa responded

Liam, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

February 18, 2025

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Employee Rating

The dealership is always clean and the people there are friendly. Service is completed in the given timeframe More

by Cindydennis32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Russ Darrow Kia of Wauwatosa responded

Cindy, It's great to hear that Sarena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

February 15, 2025

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Employee Rating

Long time customer. .. always great service to both my vehicles and myself.... professional all the way More

by GUELZOWTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2025

Russ Darrow Kia of Wauwatosa responded

Tim, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

February 13, 2025

Dealership Rating
Employee Rating

Representative was great. I am still upset about the experience I had during the initial purchase of the vehicle. More

by RjGerlack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: STEVEN A GARNER, Athanasios Almouti, Edward Porter, Connor Sawyer, Ajmal Taujoo

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Feb 16, 2025

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

February 11, 2025

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Employee Rating

Everyone was so wonderful and helpful. They made a stressful situation easy to handle and had everything done in a timely manner. More

by CPAALBCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that Sarena and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Trustworthy, professional, try to give you the best deal for your budget and very nice people. In other words no gimmicks or tricks to get you to buy a car. More

by lavella.green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Duda, STEVEN A GARNER, Lamont Games, Jordan Brown, Athanasios Almouti, Ajmal Taujoo

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Feb 12, 2025

Russ Darrow Kia of Wauwatosa responded

Lavella, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

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