Sarah Wiseman

This was my first time taking my car to this particular Toyota dealership - for state inspection and an issue with the heat. I was not happy at all with my experience. After waiting at the dealership, I Toyota dealership - for state inspection and an issue with the heat. I was not happy at all with my experience. After waiting at the dealership, I received an impersonal email and a text with a link. Clicking on the link brought me to a page saying there was an issue with my car (completely unrelated to the heat). I am not sure why the service advisor couldn't come and explain that to me - the dealership didn't seem busy. I was charged for them to diagnose the problem only for them to tell me there was nothing wrong. I don't feel that my concerns were fully addressed (as the issue I went to the dealership still seems to be ongoing). The explanation they gave me for the issue didn't make sense. I have been considering purchasing a new vehicle. I will not be going back to any McGovern dealerships in the future (for service or for a purchase). More

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