Sarah Clark

I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

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Excellent service. To work care about their customers speedy sdiligent, Daryl. Very attentive to the customer and get a good price for your car To work care about their customers speedy sdiligent, Daryl. Very attentive to the customer and get a good price for your car More

by lmaldonado128 Verified Customer Verified Customer

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This dealership made my car-buying experience one that was straight forward, quick, and simple as compared to those I had in the past. Friendly and professional. Very nice. was straight forward, quick, and simple as compared to those I had in the past. Friendly and professional. Very nice. More

by nstevens55.ns Verified Customer Verified Customer

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Everyone is very friendly and helpful. The service department was quick and efficient, and the communication is clear. The service department was quick and efficient, and the communication is clear. More

by SMITH.ALISSA13 Verified Customer Verified Customer

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Service department is always a pleasure to work with. Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop will have to be done at another Hyundai dealership that can complete repair start to finish on property. More

by tonyknierim Verified Customer Verified Customer

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