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Santiago Rosales
Santiago Rosales at Midway Dodge

Santiago Rosales

Service Advisor

Midway Dodge

4747 S Pulaski Rd
Chicago, IL 60632

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4.5
17 Reviews
4.5

17 Reviews

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17 Reviews of Santiago Rosales

June 19, 2026

Dealership Rating
Employee Rating

Quick and easy to schedule and fast working and was Always in contact very professional More

by calbarran9742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ANDREW SCHLOSSER, Juan Diaz, Agustin Ibarra

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Jun 19, 2026

Midway Dodge responded

Great to hear it! Thank you for your business!

June 19, 2026

Dealership Rating
Employee Rating

They are very responsive to issues that customers have regarding auto issues. I feel they are very knowledgeable in finding and fixing vehicle issues. More

by ryanyoung2530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ANDREW SCHLOSSER, Agustin Ibarra

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Jun 19, 2026

Midway Dodge responded

Its a pleasure to have you as a customer!

June 02, 2026

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Employee Rating

Salvador is very friend person. He explain about promotions and discounts. Mechanic did a excellent job and got me out in a reasonable time. More

by xlouiex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz, Agustin Ibarra

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Jun 02, 2026

Midway Dodge responded

Hello! Thank you for the AWESOME REVIEW! It is our duty to provide the very best customer service!

May 17, 2026

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Employee Rating

Got my vehicle serviced in less than an hour. Service tech was able to recommend a service package that fit my needs. More

by jorgegarcia12362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Agustin Ibarra

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May 30, 2026

Midway Dodge responded

Thank you very much for the kind review! Just remeber we are here for you and anything you need!

April 24, 2026

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Employee Rating

Need a rental car partner or loaner cars, at the very least, shuttle service if you are going to keep a car more than a day More

by marionapenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 27, 2026

Midway Dodge responded

Hello. Thank you for your review. At this time we do not offer rental vehicles, loaner cars, or shuttle service. Rental vehicles can be obtained from rental companies such as Enterprise, Hertz, etc at the customer's expense and then submitted to Stellantis for reimbursment while the vehicle is still under warranty. Also, while your vehicle was in the shop, we did a courtesy shuttle for you more then once. This is something we do not normally do. We hope that everything with your vehicle is going well.

April 08, 2026

Dealership Rating
Employee Rating

Very friendly staff and very helpful. My wait time was very little. Very professional staff. More

by PETEQUIROZ16
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Apr 08, 2026

Midway Dodge responded

Thanks for the review Pete! We are happy to have you as a valued customer.

April 03, 2026

Dealership Rating
Employee Rating

I enjoyed the dealership you guys did an awesome job on my road change I will to everybody about the great services you got thank you More

by Ntnowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ANDREW SCHLOSSER, Juan Diaz, Agustin Ibarra

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Apr 03, 2026

Midway Dodge responded

THANK YOU FOR BEING A VALUED MIDWAY DODGE CUSTOMER! WE WILL SEE YOU AT THE NEXT SERVICE!

April 03, 2026

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Employee Rating

Very knowledgeable about everything. A friendly caring guy.. Actually shows concern about my vehicle. Good experience More

by lashaundasmith16
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Apr 03, 2026

Midway Dodge responded

Hello! Thank you so much for the review on Santiago! We look forward to seeing you on the next visit!

March 29, 2026

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Employee Rating

Great service. Great explanation of the services provided. Overall a great experience . Staff was very professional. More

by larazavalaerika
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Mar 30, 2026

Midway Dodge responded

AWESOME! Thank you for the GREAT review! It was our pleasure.

March 27, 2026

Dealership Rating
Employee Rating

Very bad experience got sold a dream turned out a nightmare Very bad experience got sold. A dream turned out a nightmare got treated like a liar, wasted so much of my time. More

by Jkwmartinez.5
Recommend Dealer
No

Other Employees Tagged: Santiago Rosales

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Mar 27, 2026

Midway Dodge responded

Hello, I am very sorry to hear you had a negative experience at Midway Dodge. Please contact your Sales Rep or Sales Manager so they can assist you in finding a remedy for your experience. Thanks, Midway Dodge Management

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