Sandy Monson | Page 5

Sandra is very courteous, professional, polite and keeps you informed. Returns call timely. Thank You, Paul A Santillan you informed. Returns call timely. Thank You, Paul A Santillan More

by SANTILLANKATY Verified Customer Verified Customer

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My Service contact does a great job of keeping me informed when I have service schedules. Top notch customer service! I utilized the pickup and delivery option for the first time and it was seamles informed when I have service schedules. Top notch customer service! I utilized the pickup and delivery option for the first time and it was seamless. More

by RICKHEIDEN Verified Customer Verified Customer

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Your employees are welcoming, appropriate and polite. Sandra Monson is always helpful and answers my questions. I'm fortunate that she has been my service rep for a long time. Your customer lounge are Sandra Monson is always helpful and answers my questions. I'm fortunate that she has been my service rep for a long time. Your customer lounge area is comfortable and attractive. Appreciate the availability of bottled water. Decaf coffee would be a nice option but the hot chocolate was an OK substitute. More

by DONAUSC Verified Customer Verified Customer

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Sandy my sales associate was incredible as always, I will only deal with her. Also, all the repair associates and front desk girls were amazing! BMW Above and beyond to make their customers feel appreciated only deal with her. Also, all the repair associates and front desk girls were amazing! BMW Above and beyond to make their customers feel appreciated and welcome under every circumstances. More

by R.MORENO1416 Verified Customer Verified Customer

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I live in Los Angeles and needed to visit the dealership because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( fi because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( finance ) and to the lady who is the side kick to Certified BMW and a big player for overall finance . The Queen no ?! Savannah . Ran into Gary who delivered my car . A last minute fix on my car for a pressure issue,which was attended by Bryan . Folks it’s Saturday - service closes at 2 pm . This time Bryan coordinated with all of the above to fix the issue .Who does that ? - only people who or persons that care . Then being the starving pig that I am , at that hour lunch was brought to me by the receptionists at service and the front desk . On top of that 3 ladies got me an ice tea ! I was ordained the Pasha! I was seduced by the BMW accessories store . The guy (Juan) was helpful with recommendations and I willingly opened my wallet to the tune of $350 . The space (showroom) is so clean , littered with Orchids and static BMW displays, that adorn the floor . I ask myself and you why wouldn’t you want a relationship with BMW of Palm Springs ? It would be madness not to have one - in fact my car will always be serviced by them( yes I will drive it 2.45 hrs) ,but I’ll have to be patient about an upgrade in vehicle in due time . Little did any of the persons described have any idea that I was looking for a corner of real estate in the showroom ,where I could possibly move in! When you get waited on hand and foot like I did why wouldn’t I look for my own spot. This is very much a business that is about people that communicate and care . Oh btw they sell beautiful BMWs! Caution to the wind - this looks like an Influencer comment but I’m not, nor was I compensated for my true words. Better sign off .. my fingers are starting to ache typing in this small box. More

by jonathantudor Verified Customer Verified Customer

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Serivce was great and I’m please with the people involved. Thank you and see you soon. involved. Thank you and see you soon. More

by DOUG_ZANDER Verified Customer Verified Customer

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Great service advisor and techs are great to work with. Very busy most of the time. Very busy most of the time. More

by karledison Verified Customer Verified Customer

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I have been a loyal customer of Palm Springs BMW since 1987 because I am always treated very professionally! 1987 because I am always treated very professionally! More

by MIchael McCluskey Verified Customer Verified Customer

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Always go the extra mile to exceed your expectations. They always do their best to fit you in when it’s convenient for you. They always do their best to fit you in when it’s convenient for you. More

by jorge.mirandaii Verified Customer Verified Customer

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My vehicle was in for service for over SIX weeks and the issues were still not fixed. While the vehicle was in for service it accrued 50 miles but the paperwork was falsified to show only 12 miles. To make issues were still not fixed. While the vehicle was in for service it accrued 50 miles but the paperwork was falsified to show only 12 miles. To make matters worse, the dealer attempted to charge me nearly $700 for work that was quoted as warranty work for $0. More

by mattlee223 Verified Customer Verified Customer

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