Sandy Monson | Page 20

Professional, timely and they do what they say. Received technician’s video of my vehicle with his commentary: very helpful Received technician’s video of my vehicle with his commentary: very helpful More

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I rate the dealership 5 stars because I have been a customer for nearly 30 years and have always had top-notch service at every level and step. They are our "go-to" dealership for our car purchases an customer for nearly 30 years and have always had top-notch service at every level and step. They are our "go-to" dealership for our car purchases and leases. And we are loyal to the brand having 21 BMWs in the last 25 years between me and my spouse. And we will continue our relationship with them in the future. However, to be fair I need to address a situation that has occurred in the last two months with my 2022 M440i. Two months ago I went to put fuel in my car and the filing flap was stuck and would not open. It was on a Friday night after hours and the dealership wouldn't address the issue until Monday. I drove the car there and left it on the street because by that time I didn't have enough gas to get home and then back again to the dealership. They managed to get the door open and let me take my car and get fuel. They told me that a part was ordered and I'd be notified when it arrived. Normally that is a few days but after a month I contacted my service advisor Sandy and she said it was still back ordered due to the supply chain issues. She had the parts department check on it and someone from parts was supposed to contact me which they never did. Fortunately, the fuel flap would occasionally work and it only stuck a few more times but I was able to get it open each time. On Tuesday night of this week, the same thing happened and I couldn't add fuel. I drove the car to the dealership and parked it on the street and left my key in the drop box. I was contacted by Sandy the next morning and was told that the part finally came in and that it would be completed that day. So far, so good with the repair. I hope the issue is one in the past. I want to assure you that Sandy did everything that she could to take care of the situation and did absolutely nothing wrong. She is still a "10" in our book however, I will be honest in this review and not everything else will receive a 10. My situation could have been potentially dangerous if I had been on a road trip and the same thing happened somewhere that was not close at all to a BMW dealership. It could have caused great problems. I am a fair person and understand the supply chain issues but I felt that someone higher up in the organization should have stepped up to the plate to see about expediting that part. Two months is unacceptable, especially for a problem that potentially could have left me stranded somewhere. Also, I never heard back from the parts person after he or she was supposedly checking on it in New Jersey and that was over a month ago. And to add insult to injury, the lot persons that do the washing after service streaked the front and rear windows very badly so when I drive into the sunshine the streaks are quite evident. Definitely not the end of the world regarding that, but it will require another wash. However, to end this on a positive note, I am super pleased with Sandy's service and appreciate her putting 5 gallons of gas in the car at her own expense so I wouldn't be panicking on my drive out of there (I was on fumes!). And as noted above, I am a long-time BMW of Palm Springs customer and will remain so. More

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BMW Palm Springs service department is always efficient, pleasant & friendly to do business with - Specifically with Sandy. pleasant & friendly to do business with - Specifically with Sandy. More

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Excellently dealer I recommend for all my family and friends the location is clean , the services is excellent and results are awesome friends the location is clean , the services is excellent and results are awesome More

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I cannot say enough how incredible the entire team at BMW of Palm Springs is. They helped me secure the right tires when I got a flat while I was traveling from out of town… AND on the Friday before a holida of Palm Springs is. They helped me secure the right tires when I got a flat while I was traveling from out of town… AND on the Friday before a holiday weekend. They installed them right away so I could get home safely and were the kindest all along the way. While I was waiting for the services to be completed, I witnessed countless other customers enter the shop, and everyone knew each other on a first name basis! The customers were asking about the children of the staff and staff about the customers’ families. It is obvious the patrons of this dealership and service center are far more than customers…they are part of a true community! The service advisor, Bryan G. was especially amazing! He welcomed me right in, made me feel at home and went to every length to get my vehicle in tip top condition. He even taught me a trick about my headlights. If I had to have a blown tire happen on my 40th birthday, I wouldn't have wanted to have it happen with any other group of humans than the ones at BMW of Palm Springs!!! More

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Sandy was great. It was easy to schedule my appt. The car was finished on time. And everyone was very friendly. It was easy to schedule my appt. The car was finished on time. And everyone was very friendly. More

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Sandy was 100% awesome. Took care of our concerns immediately. Excellent service, will return for service. Took care of our concerns immediately. Excellent service, will return for service. More

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BMW Palm Springs always a. Above and beyond for me! Venisha and Sandy gives me stellar service every time! 😊😊 Above and beyond for me! Venisha and Sandy gives me stellar service every time! 😊😊 More

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Sandy Monson is my advisor and takes exceptional care of me! I feel welcomed and assured that everything will be taken care of! I had no wait time and my car was returned nice and clean. I have been with th me! I feel welcomed and assured that everything will be taken care of! I had no wait time and my car was returned nice and clean. I have been with this dealership for almost 20 years leasing cars! More

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Service Department is top notch. My service was performed professionally. My car was ready as promised and the cost estimate was accurate. My service was performed professionally. My car was ready as promised and the cost estimate was accurate. More

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