Sandy Her

What’s there to say. !. You helped me when I was stuck with no car. And, It only took 3days to put me behind anew but used car. I would truly recommend my family to you. T !. You helped me when I was stuck with no car. And, It only took 3days to put me behind anew but used car. I would truly recommend my family to you. Thank you so very much and having Trust in me.!. You’re all Blessed. More

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I would have to say, we got down to the point. From test drive, to the paperwork to driving home in my car. Customer service was great for me. From test drive, to the paperwork to driving home in my car. Customer service was great for me. More

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The service I received was as professional as it was courteous. Very happy with Lithia clovis and my vehicle purchased 3 years ago last month. I would definitely recommend Lithia clovis to anyone lookin courteous. Very happy with Lithia clovis and my vehicle purchased 3 years ago last month. I would definitely recommend Lithia clovis to anyone looking for a new vehicle. More

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So I saw this 2015 Camaro on Cars. com and asked if the car was available the salesman got right back to me and said yes it was available. I checked the Carfax on it and saw the car was com and asked if the car was available the salesman got right back to me and said yes it was available. I checked the Carfax on it and saw the car was well-maintained. So then I thought well I’ll try to get this car, but I was worried about financing and I told the salesman that, he said don’t worry about it. We work with a lot of bank and we can get you financed. I go OK well I live in Bakersfield so I don’t wanna drive all the way to Clovis just to find out that you can’t get finance goes no problem Mr. Hernandez will get you preapproved , so this went on a week I’m trying to get me preapproved and every time I talked to the guy I got a different salesman every time I talk to salesman the price sent me a screenshot of the breakdown of what I was being charged and they had an additional $3000 For windshield conditioner and interior protection and I told the salesman I didn’t ask for that and he says well it was put on the car before we put it on the lot for sale. I don’t care. I didn’t ask for that. Take it off then he try to say he took it off the price more And now they’re saying I have to pay 72 months so long story short after a week of calling him and texting him we couldn’t make a deal. I found out they ran my credit score 14 times which brought my credit score down so now I’m gonna have to wait until some of that falls off my Credit report so I can try to purchase a vehicle because Nissan of Clovis was greedy I’ll never do business with them again More

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All I can say is this dealership is a mess. Unorganized and lacks communication. Side note- I was setting up this deal for purchase for my husband whom works in the military as an emergency sta Unorganized and lacks communication. Side note- I was setting up this deal for purchase for my husband whom works in the military as an emergency state active duty official… I tried to make this as easy and painless for him as possible. I spent 2 days speaking with Sandy from internet Sales, as well as “her manager, Carlos Garcia”. We set the whole deal up. Rate, down payment, payment. Following day I went in per request of them; had an appt for 9am. I didn’t see any of them. Juan Vazquez and Gabriel assisted. I asked to view the contract to make sure everything we agreed upon was on paper and ready to go. That way my husband could just come in and sign. WELL - painful is an understatement. I submitted a power of attorney, so that I can have access to any and everything. (Kinda have to as a military spouse). They stated it had no merit . WRONG. Not only did he have to come in after work, but nothing was ready. They kept giving him different rates, numbers, different prices to add ons they wanted to keep adding. NOTHING we had already discussed. Finally- he blew up asked his “finance guy- Abraham” for what was agreed upon originally with me. He bought the car 3 hours later. Car service light goes off, he has an appt for a week later to bring it to get it fixed. While at service he’s approached by someone else, “Juan Perez” supposedly taking over for Abraham. They need his pay stubs as Abraham was “let go” and they were unable to collect the docs my husband sent over to his original finance guy. My husband obliged and submitted what was asked. 14 DAYS LATER I get a call from Derek Jones stating his taking over the file and he and the bank need clarification on the layout of my husband stubs. I call back 4x that day and never heard back from Derek Jones again. I call reception, talk to Sandy, and she forwards me to Juan Perez. He states “everything is good to go” waiting on the bank to ok the stubs due to the uncommon nature of their layout, and that he call me back tomorrow. Never get a call. Another 6 days later I call. Brenda- forwards me to Abrahams line( which is odd because he no longer works there). I hang up call back, but she repeatedly put my call in the holding Que. i called 8x and got no answer. It’s now almost 5 weeks and the car we purchased is NOT funded. And we were never notified to begin with. At this point I don’t recommend this dealership to anyone. Poor customer service, poor communication, attempts to over charge my husband after an agreed upon deal/quote. This is infuriating. Side note- my husband still has the car…. It just belongs to dealership still and it’s been 28 days since he signed contract. More

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I purchased a used car in October if this year. I purchased an older car with a lot of miles on it. When I was n the process of purchasing, I told salesman what I could afford, and they wanted me t I purchased an older car with a lot of miles on it. When I was n the process of purchasing, I told salesman what I could afford, and they wanted me to pay a little more for the payment. I didn’t want to, but was told that they would thro in an extended warranty for 3 years. Well, since I purchased my vehicle, I’ve had it in twice. Lithia covered for the first repair. But, last week, I took car in to have some issues checked out. They told me that all the repairs it needed weren’t covered under my warranty. Come to find out, I DO NOT have an extended warranty, I have a powertrain warranty. So, of course the repairs weren’t covered. They did repair ac drain plug at no charge, but the rest of the repairs totaling about a $1000. I feel like they baited and switched me! I’m really disappointed in Lithia Nissan of Clovis. I don’t recommend them. I feel they are dishonest! More

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Advertised a car on their website for a specific price. Went to dealership and they would NOT honor the price and tried to make me pay an additional $3k for things they "had done to the car". I am NOT ta Went to dealership and they would NOT honor the price and tried to make me pay an additional $3k for things they "had done to the car". I am NOT talking about taxes and fees, etc. Classic bait and switch. Lost any chance of business from me forever. More

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Thank you so much Alex Orozco and Al Pacheco For making this happen my first time buying a car it means so much to me Nissan of Clovis has great 😊 customer service this happen my first time buying a car it means so much to me Nissan of Clovis has great 😊 customer service More

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Constant emails website in the shop Interested in the 2019-2020 Frontiers. Every time I try to look at the inventory the page is in the shop as they say and does not work. Interested in the 2019-2020 Frontiers. Every time I try to look at the inventory the page is in the shop as they say and does not work. More

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Rewarding Experience I recently purchased a pre-owned late model Nissan Roque from this dealer. The process could not have been more enjoyable. The sales staff was very I recently purchased a pre-owned late model Nissan Roque from this dealer. The process could not have been more enjoyable. The sales staff was very professional and continually tried to accommodate my specific needs. Everyone I talked to treated me with respect and listened intently. My financial situation was taken into account and they worked out a purchase plan that meets my needs. Having a reliable and safe vehicle to drive puts my mind at ease. Thank you Nissan of Clovis! More

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